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Purchased a Maytag washer and dryer January 16th for our home. We were told by the salesperson, that delivery would occur on the 25th of January.
That they had our model in stock. Delivery occurred on February 9th. We did laundry two days later and the washing machine malfunctioned. Loud noises came from the machine and banging along with a strong smell of rubber.
We were told that the store warranty had expired 48 hours after delivery. The nightmare continues. Home Depot told use we were out of luck with them that we have to deal with Maytag. A service call was scheduled for February 18.
That was switched to the 20th of February. We found out that the machine needs a new motor, clutch, belt, and housing. The parts are not available nor in stock at this time. A new service call is scheduled for March 5th with no guarantee that the parts will be in.
We again went to Home Depot but were told that we dont qualify because we didnt get the extended warranty in time.(at the time of purchase we were told that we could wait to buy the extended warranty until later. ) The machine broke before we got through the first load. They wont help us because of their policy of 48 hrs. This is so wrong.
I will never purchase so much as nail from any Home Depot ever again. I have been a loyal customer ever since they opened across the country.
Never again. I will be sharing this story whenever I can.
User's recommendation: Don’t trust the salesmen. They lie to get the sale.
Product or Service Mentioned: Home Depot Washing Machine Warranty.
Preferred solution: Let the company propose a solution.
Home Depot Pros: I use to have faith in them.
Home Depot Cons: Employees and how they treat you.
Location: 2300 Veterans Memorial Parkway, Orange City, FL 32763