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I had same experience as those on the website. Home Depot refused to return product we over purchased for a project.
We could not find the receipt but we assumed we could get store credit. We were directed to the same The Retail Equation website to request a report. The report provided no useful explanation, just a summary of what we were trying to return. We had over $400 in product.
Staff in store even said that the system would not resolve the problem but that was the only recourse.
Store manager could do nothing for us either. I will try to contact customer service at HOme Depot but based on other reviews doubt that i will have any luck.
I think i will be shopping at Lowes from now on.
Monetary Loss: $400.
Preferred solution: Full refund.
Home Depot Cons: Bad service and policies that alienate customers.
Location: 600 Terry Rich Boulevard, Saint Clair, PA 17970