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I had same experience as those on the website. Home Depot refused to return product we over purchased for a project.

We could not find the receipt but we assumed we could get store credit. We were directed to the same The Retail Equation website to request a report. The report provided no useful explanation, just a summary of what we were trying to return. We had over $400 in product.

Staff in store even said that the system would not resolve the problem but that was the only recourse.

Store manager could do nothing for us either. I will try to contact customer service at HOme Depot but based on other reviews doubt that i will have any luck.

I think i will be shopping at Lowes from now on.

Monetary Loss: $400.

Preferred solution: Full refund.

Home Depot Cons: Bad service and policies that alienate customers.

Location: 600 Terry Rich Boulevard, Saint Clair, PA 17970

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Hahahaha! You stupid ho g


Was the product purchased from stock in the store or was it ordered for you? If they had to order it for you why would you expect them to take it back as there isn't a spot for it in the store?

Either way you don't have a receipt to prove you actually PAID for the product at Home Depot. In the future you should be more careful with your receipts for large purchases as the manufacturer will need a proof of purchase should you need to make a warranty claim as well.


Bad karma back at you liar! You can look up the debit or credit card you used and print confirmation of your payment.

No one loses a receipt and tries to return $400 worth of product. You are a disgusting human being pi g.


"We could not find the receipt"... Enjoy your merchandise.

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