Update by user Oct 11, 2017
People need to call the Attorney General in Atlanta Georgia and complain. Call your own as well and file a law suit if you can.
Original review posted by user Oct 10, 2017
I sent a letter and provided documents to The Attorney General, Consumer Protection Unit of the Georgia Department of Law. Instead of doing any investigation on Home Depots Price Match Guarantee, they forwarded it to a Ms.
Jacqueline Knox, Resolution Specialist, for Home Depot, Legal Operations-C-20, 2455 Paces Ferry Rd SE, Atlanta Georgia 30339-1834. (note, no phone number was provided) I now see the Attorney Generals Office Consumer Protection Unit is there to protect The Large Corporations like Home Depot who pays more taxes, employs more and may be making under the table contributions to some important people within this office. There is no doubt Home Depot is committing fraud and false advertising about matching any competitors price and giving an additional 10%. I found just by calling Home Depot that in my area, they will tell me they only match Lowe's.
Other areas of the US they may only match one or two others. The meaning for a competitor is anyone who will sell the same item to the general public is a competitor, not who they choose. I was buying Rebar for concrete and found a place who sells the same item on a daily basis to anyone who walks in. They have a brick and mortar location, several and advertise on Craigs list and Ebay so the public knows they can buy there retail like anyone, but Home Depots Attorney: Paul J.
Kaplan Assistant General Counsel Commercial Litigation, Home Services, Store Ops, and Pro The Home Depot 2455 Paces Ferry Road NW, Bldg. C-20 Atlanta, GA 30339-4024 TEL: (770) 384-3078 FAX: (770) 384-3655 firstname.lastname@example.org His answer is: Professional Engineering Sales is not a retailer; they're a building supply yard and rebar fabricator catering, by their own description, to concrete contractors. As such, they're not subject to The Home Depot's price match policy. I told Mr Kaplan they can fabricate rebar, meaning they can have it bent for you if needed, but Home Depot does the same for windows doors etc.
Home Depot is also a building Supply and do give Contractors a discount and quantity discounts, but if they advertise on Craigs List as well as Ebay, they do not only cater to Concrete Contractors, they sell to anyone like Home Crap O does. Mr Kaplan told me he is not going to do anything but if I wish to pursue this in a Court Forum, that is fine. He knows most cant afford to do this and even if they do and win, they have not won anything. I am sure if it went to court, they would hire outside attorneys.
He has a good job making a good salary, but if he was in private practice, he would be the loser he really is.
Bottom line is when Home Depot first started, they would match anyone, but that has all changed because they put most out of business. This is a job for the Attorney Generals Office in Georgia where Home Depots Corporate office is located, but they do not seem to want to make Home Depot mad or they may lose there Christmas bonus!
Review about: Home Depot Advertisement.
Reason of review: Pricing issue.
I liked: Staff used to be more knowledgable than now.
I didn't like: Price match policy is fraud never any help in isles or loading, Do not price match all retailers, Only who they choose, In my area, Are say they only price match lowes.