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2.3

Purchased a Samsung French door refrigerator and matching over-the-range microwave for delivery. Waited patiently one week and confirmed delivery and installation of both. Made sure both had updated outlets/connections and that there was a clear path to both locations in the kitchen.

On the day of delivery, our confirmed 4-hour time slot came and went. We received no notification that the truck was 1/2 hour away so when it arrived an hour late, we had to rush to clear the old fridge of food. The two delivery men were not friendly and quite frankly seemed to hate their jobs. No apology for the lack of communication or missing the delivery window, despite the fact that I took a day off of work to wait for them. They rolled the fridge into the kitchen, peeled the protective layers off the front, but then left greasy fingerprints all over the doors. They did not level the fridge, connect it, test the functions, and they refused to answer connection questions. I ordered the upgraded braided water line in the store and I had to ask them for it three times before they threw the cheap plastic line at me with a grunt.

For the microwave with the CONFIRMED installation scheduled, the delivery men dropped the box in the middle of the kitchen floor. They did not uncrate, set up, test, inspect for damage, or discard the packing materials as outlined in the basic installation agreement. They refused to help with installation or answer any questions about it. Honestly, it was abundantly clear that they had no intention on helping us and that they couldn't leave fast enough. Thanks for nothing.

Next day, called Home Depot to request a refund on the incorrect water line and report the abysmal delivery and lack of installation. Home Depot customer service put me on hold several times trying to reach the 3rd party delivery service (didn't catch the company name or I would be blasting them on social media, too). Waited about a half hour just for them to suggest that they could drop off the correct water line I already purchased in TWO WEEKS. When I told Home Depot that was unacceptable, I was put on hold again. HD Customer Service assured me that I would receive a credit for the incorrect water line but if it was not satisfactory, I would have to take it up with the retail location I ordered from. I fully expect this fight to continue for a while.

As a previous reviewer stated, "If you want it done right, do it yourself."

Home Depot, don't advertise that you provide free home delivery and installation if you don't.

Sincerely,

A Disgruntled Home Depot customer who now shops exclusively at Lowe's

Reason of review: Problem with delivery.

Monetary Loss: $35.

Preferred solution: Price reduction.

Home Depot Pros: Large variety of products at good prices.

Home Depot Cons: Entire experience poor, Poor customer service, Promises not kept, Lack of resolution, Unfriendly.

Location: 440 Home Dr, Pittsburgh, PA 15275, USA

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Guest

Wow. Iโ€™m expecting my HD Kitchenaid Microwave delivery in 5 days.

Bought it there because of installation. I will not sign accepted until it has been installed, tested to heat a cup of water. If they refuse, I will immediately contact the bank and dispute the entire amount. They will need to pick back up.

Contacting the bank on the delivery date protects you on the 48 hour policy. Of course, I will also call and send a dated certified letter to HD.

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