Home Depot
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Don't buy carpet from Home Depot!! The product is beautiful but the installation subs are more than lazy and certainly not helpful. When the installers arrived they said I wasn't ready
When the installers arrived they said I wasn't ready; they took pictures of a storage cabinet and armoire that still had the draws full. Also, they said I had to have all the electronics disconnected.
I've lived in this house for 55 years and have had the carpet replaced at least five times. Never have I had to do this.I removed the tech wires but they said I wasn't ready and left me FOR 2 WEEKS WITH ALL MY FURNITURE OUT ON THE PORCH, PATIO IN THE KITCHEN; WE COULDN'T MOVE OR USE THE KITCHEN FOR TWO FULL WEEKS!! I told the installers that when I have had the carpet replaced the installers just tied the handles on the armoire and storage unit and tilted them and put them on a dolly. There was no other place to put the draws to empty them.
They said they didn't do that!!! We are both 76 years old not in good health; back problems and knee surgeries. We did just what I had asked the installers to do; tied the handles and leaned the item to one side and slid dollies under them and rolled them.to a hallway that was completely stuffed with other pieces I had already moved. We had to go outside, climb over the items completely stuffed in the kitchen, climb over them, to get to the bathroom!!!
This was the way they left us for two full weeks!!!. I called Homedepot corporate offices; they gave me a inquiry # but no one ever contacted me. The next set of installers were very helpful and professional; TWO WEEKS LATER!!!!. The carpet is now installed and it is beautiful but when I tried to vacuum it the rollers didn't work.
I took the vac in for repair $124 later, I took it home and it still didn't work. The vacuum store said it was the Plush, High Pile and they tried every vacuum in the shop, nothing worked. I contacted the mfg., MOHAWK, They recommended a vacuum that would work, $500 later I now have another high dollar vacuum; this one comes with no attachment, can only be used for the carpet only. The sales people never explained to me that the installation of this carpet would require me to buy this very expensive vac.
As I stated, the carpet is now installed; I'm very pleased with the carpet itself but enormously displeased that no one told me about having to buy a new vac; and such an expensive one at that, I would have selected a different carpet. I had no choice but to buy the new vac.
Nothing is wrong with my own high dollar vac I already have. There has to be some kind of law that protects us from falling victim to this kind of salesmanship!!???
- Installer was willing to accommodate us due to his error
- I have spent thousands at home depot for many years
- I have spent thousands at
Preferred solution: Let the company propose a solution
Open the boxes before you buy!!
Preferred solution: Full refund
Don't trust the staff!
Preferred solution: Let the company propose a solution
Add a back up plan if possible.
- Location
- Good location
- Home depot protection plan
- Home depot
Preferred solution: Replace my refrigerator
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Florence, KentuckyDont get carpet from home depot
Now that the correct carpet is installed, they damaged my dryer, I'm just done with the home dept
Not to mention. That they caused my furniture to not be allowed to be delivered because of waiting so long for solution and loss of money on my furniture for restock fee.
Preferred solution: Let the company propose a solution
11% Rebate center
I called to find out if I could get 11% off of gift card because I had to buy a fairly large one. I sent a picture of the conversation and from the conversation it looked like it was okay as long as it had a 14 digit number. Well they lied I bought it and they said oh I'm sorry you can't do that maybe they need to teach their employees the rules and regulations ugh!
They just lost my sale on the cabinets I was picking out to go with my new appliances
Hello Menards!
- Staff helpfullness
Preferred solution: Let the company propose a solution
Don’t count on a delivery
- Terrible customer service in returning anything
Can't get appliances installed
Preferred solution: Deliver product or service ordered
Veterans should use Lowes
Preferred solution: Let the company propose a solution
Don’t plan on getting your rebate
- Regular workers
- Fraudulent rebate program
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBehr Paint Rebates Not Sent
I can not recommend due to the astronomical price i was given
- You do not get the whole story
- Not as advertised
- Custo
Preferred solution: I would like someone to speak to me regarding the price I was given
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSTEER CLEAR OF HOME DEPOT CC
I make my payments online. Never once have I ever had an issue with making payments online, until this month.
I pay my monthly payments for any credit card including this one before or on the due date. Previously I've made payments before the bill was due and never was charged a secondary payment for the same month. Today I called because my account was over drafted x2 and after speaking with the manager of the Citi call center by the name of Tanner, who said there's nothing they can do to stop the payment from going through on their end. My bank is now in the negative.
I can't believe this nonsense. I've never had this issue before with this card and have numerous references to this exact issue.
This is ridiculousness. After today I'm closing out my card with Citi bank Home Depot.
I use to recommend this card to folks needing help purchasing items but to be fair the 6months no interest on purchases is baloney to say the least.
Preferred solution: Cancel the payment
I can’t believe you are not closed you are putting your employees and customer at risk
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It is unfortunate that you are unemployed but that doesn't change the terms of the credit agreement you signed. Don't complain that they are keeping up with their side of your agreement even though you are not keeping up with yours.