store service customer service customer home order manager people money delivery
I paid $22,000 for a new roof, gutters and sofit and facsia. The millenial "project manager" was never available, people came on and off the job to my house without giving a last name and peed in my yard. They ripped the siding on my neighbors house, left the roof...
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1 comment
Anonymous
#1364567

Those people that Home Depot contracts to do work for them? They're losing their a55es doing work for Home depot.

So why would you think you would get top notch service and a top notch roof?

You contracted to get a roof done with a low price DIY warehouse! What do you expect?

Review
#1093281 Review #1093281 is a subjective opinion of poster.
Service
Home Depot Manager
Pros
  • Sales person who sold me the contract
Cons
  • Lack of support and project management
  • Left my roof exposed during a storm
  • Not done on time
Reason of review
Bad quality
Loss
$9000
Preferred solution
Price reduction

Worst experie ce ever | Home Depot review

2.3
Details
They say no effect to your credit score prequalify they lied i will never use them again. Products are cheap made
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Review
#1093275 Review #1093275 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
I purchased a gas trimmer from Home Depot in Sept 2015 and I purchased a 2 year replacement plan. Less than two years later the trimmer stopped working. I try to submit a claim and I was informed by the telephone customer service person that the two year replacement...
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1 comment
Anonymous
#1364560

What is deceiving? You purchase a plan that covers your product 2 years beyond the manufacturer's warranty.

And yes, these plans can even provide more coverage than the manufacturer's warranty but they don't replace it. The 2 year plan gives you a total of 7 years of coverage on the product.

The manufacturer covers it for 5 years and the plan covers an additional 2 years. During the first 5 years you need to deal with the manufacturer and more than likely it means taking your trimmer to a service center and having it repaired.

Review
#1093186 Review #1093186 is a subjective opinion of poster.
Product
Home Depot Replacement Protection Plan
Reason of review
Not as described/ advertised
1.7
Details
Had the worst experience yesterday with a simple dishwasher installation. The delivery people (who barely spoke English) could not find the shut off valve to the water and told me I would need to get a plumber in to connect a hose to the sink shutoff valve totally...
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Review
#1092856 Review #1092856 is a subjective opinion of poster.
Service
Home Depot Dishwasher Installation
Reason of review
Poor customer service

Home Depot stole my money

1.1
Details
Paid for a fridge in cash. On delivery date no fridge, called, no help at all. Second delivery date agian no one showed called again and basically was told that I cant get my money back. It seems like the workers stole my fridge. On two occasions took off work to get my fridge!
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Review
#1092334 Review #1092334 is a subjective opinion of poster.
Service
Home Depot Delivery Service
Reason of review
Problem with delivery

Service at its worse! | Home Depot review from Kalispell, Montana

1.8
Details
Have spent hundreds of thousands of dollars on the construction of my home and have done my very best NOT to use the box stores. However, I did make a garage door purchase in May....the middle of the month to be more specific. It is now almost September and I still do not have functioning garage doors on my home. The installer has been woeful in returning calls and as a result of his incompetence (failing to take/make accurate measurements) the originals doors did not fit. Everyone at the store points the finger and his/her counterpart. Yet, no-one seems overly concerned I can no lock my garage doors for security purposes. The doors can be easily opened. I have been told the doors will arrive the middle of September!!! I will NEVER spend another dime at this store!
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Review
#1092257 Review #1092257 is a subjective opinion of poster.
Service
Home Depot Door Installation
Pros
  • Disaterous
Cons
  • Never going there again
Reason of review
Damaged or defective
Loss
$4800
Preferred solution
Deliver product or service ordered
1.1
Details
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
$6k mistake - Home Depot review
After my husband and I remodeled our house, I will not set foot on Home Depot property again. We made the horrible mistake of buying our carpet (among other thousands of dollars in materials) for our entire house here. Once the credit card was swiped, we were sitting...
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7 comments
Anonymous
#1487830

What store was this and what city?

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Review
#1091313 Review #1091313 is a subjective opinion of poster.
Service
Home Depot Flooring Installation
Cons
  • Unacceptable installation
  • Rude manager
  • Missing product
Reason of review
Poor customer service
Preferred solution
There should be more than a 10% credit as we had to pay another company to fix your *** install.
Tags
  • Carpet Installation
1.7
Details
July 19th we met with the cabinet consultant and looked at assembled cabinets. After selecting the Shaker design with white finish we talked about installation. We were told a price would not be given until the installation company came out and measured. A fee of $99...
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2 comments
Anonymous
#1363421

The usual fee may average $79 a cabinet but the usual installation will be more than 4 cabinets. A minimum charged makes sense as no mater how many or few cabinets are involved there are things that don't change.

The have a truck and tool expenses to cover, they still have to pick up the cabinets and get to your job site. If you had 10 or 20 cabinets installed the $79 may have been closer to accurate.

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Review
#1091234 Review #1091234 is a subjective opinion of poster.
Service
Home Depot Cabinet Installation
Cons
  • I felt we got charged and our time wasted
Reason of review
Order processing issue
Loss
$99
Preferred solution
Full refund
Tags
  • Ready Made Cabinets
1.8
Details
My wife and I visited the Austin Mueller store in Austin, TX today to secure living essentials for my disabled father due to be released soon. He is medically incapable of travel at this time but will be sent home soon. He sent us to Home Depot because of the military...
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2 comments
Anonymous
#1362372

How were you threatened into making a purchase? It would be nice to see vets stop complaining about not getting a discount. They are no more deserving than a lot of other people out there.

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Review
#1089880 Review #1089880 is a subjective opinion of poster.
Service
Home Depot Manager
Reason of review
Poor customer service
1.0
Details
My husband and I ordered new countertops for a house we are putting on the market more than a month ago. We also bought a new kitchen sink to be installed at the same time. My husband took his last few hours of vacation time to be there during the installation, per...
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1 comment
Anonymous
#1362373

It's only a nightmare because you are making it one. If you need the sink installed quickly you or your husband should be able to do it.

It's not that hard. Then go back to the store and ask for a refund on the install charge for the sink.

Review
#1089503 Review #1089503 is a subjective opinion of poster.
Service
Home Depot Sink Installation
Cons
  • Still no plumber to install my sink three days later
Reason of review
Poor customer service