Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

Order WJ2933**** Issue.

On February 7th I went to the HD website to place an order for work to be performed on 2/8 to 2/9. When placing this order I was very very careful to verify all the items were in stock at HD Port Richmond #4150 store.

When I had the person (James Footman) goto the HD Port Richmond #4150 store to pick up the order I was quite surprised to discover the order was incomplete. The items were not only incomplete but when I had my pickup person look most items were in stock as the website indicated the day before when I placed the order.

The problem now (relevant to items on the order that are to be shipped is).

The address field is as follows:

James Footman

Pickup in store

Philadelphia, PA 19132

I received an email on 2/7/21 from HD notifying me that two items had been shipped to an address that is undeliverable. There are a bunch of additional items from order WJ2933**** that are to be shipped. I can only assume all the items with a address Pickup in Store will bounce back to the address they were sent from.

This will be a disaster..

Today I called 800 Homedepo to address this issue. I was told there was nothing that could be done. I would have to wait for all the items to be shipped and bounce back to the sender. This is not a plan for Success.

The remaining items must have the shipping address changed to Port Richmond #4150 store.

I also want to express my displeasure with how online orders are processed. I believe all the Items were listed as in stock. This to me meant when I called the store and was told my order was ready.

I expected it would be ready for pickup. Again I had my pickup man James Footman go shopping for the missing items and he found them.

I need a contact I can talk to that has the authority to address the pick up at store issue before more items ship to an undeliverable address.

Preferred solution: Change delivery address for remaining items to Port Richmond PA.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Home Depot Reviews

  1. 646 reviews
  2. 365 reviews
  3. 296 reviews
  4. 146 reviews
  5. 63 reviews
Home Depot reviews