store service customer service customer home order manager people money delivery
2.8
Details
Home Depot rebates Did everything just as specified Dotted all T’s and crossed all I’s Over Several months I would receive an email that they have received my rebate request and would respond in 24-48 hours they never responded, called and got someone who sounded like...
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Review
#1722287 Review #1722287 is a subjective opinion of poster.
Reason of review
Poor customer service

Dont go to home depot for repair they cons artist

i bring my snow blower for repair i wait for a month they told me they waitng for parts cost me 157.00 i said okay do it after a week call me is ready for pick up i went there i said to the employee cant you start the snow blower for me the machine wont start he try a couple of time still wont start i call the manager they told me tocomeback tomorrow it will be ready i cameback the next day to get it still wont start i pick up my snow blower and take it im not going to home depot for repair anymore they are cons.
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Review
#1720567 Review #1720567 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Beware of Rebate Offers | Home Depot review

1.0
Details
We were told we would receive a $40 per 5 gallon bucket on Behr Paint. We submitted everything timely in May 2019. After receiving nothing in 90 days, we went back to the store in REdding CA and talked to the manager. We were told it was out of their hands and we had to deal with the Home Depot Rebate Center. We got in contact with the rebate center and had to resubmit all the paperwork. Well here it is December and still no rebate. When I called the rebate center I am told there is no record of my application. $160.00 is what I am owed. This is unfair.
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Review
#1720125 Review #1720125 is a subjective opinion of poster.
Service
Home Depot Rebate
Cons
  • Terrible customer service in returning anything
Reason of review
Poor customer service
Loss
$160
Preferred solution
Price reduction

Not sure about this | Home Depot review from Elsinore Valley, California

I applied fro a home depot card over 30 days ago, got the bill, never got the card, after calling and asking for a new card, I got it but I have 2 days left to pay the bill, tried to set it up on line, but this website is crazy. after setting it up it said they cant process the payment and to try later, I tried later and now my account is locked, so I have to go into home depot and pay the bill...SMH
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1 comment
Anonymous
#1784055

why didn't you just mail a check when you got the bill?

Review
#1719836 Review #1719836 is a subjective opinion of poster.
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

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Check the black Friday prices before you buy! | Home Depot review from Paramus, New Jersey

2.8
Details
I bought a Samsung micro wave for $100.00, that was shown 50% off. Micro wave was not the standard size. Makita 3-3/8 circular saw that was on sale, but the price was just the standard one. Also it comes without battery, and the cost is more than the same tool. DeWalt drill excellent tool, but the price again was deceiving because there was no sale price; the price was the standard that you buy every day. Deceiving tactics to cover the merchandise with black plastic, so the customer would not be able to see the prices until the Black Friday sale..BS
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Review
#1719508 Review #1719508 is a subjective opinion of poster.
Pros
  • We can find most of the merchandise to be used in house
Cons
  • Black friday prices were deceiving
Reason of review
Pricing issue
Tags
  • Black Friday Bogus Offer
2.8
Details
Home Depot installed new roof on our home. Supposedly has Lifetime Warranty. Roof leaks. HD avoids me, shifts claims to Genpact, (3rd party, proxy). Expect extensive delays, lowball payoff, disappointment. They require customer to arrange own repair. Result could...
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2 comments
Machele
#1783076

It is usually not wise to contract for something like roof repairs, carpet installation, etc. from a big box store.

They sell the products, but hire an outside contractor to do the actual installation. Therein lies the problem. The contractors willing to work for the big box store are only those with limited experience or willing to work for less than a really qualified guy. When considering these types of work, 'tis best to find a local company in business for a number of years and who has been recommended by people you know who have hired them.

It's just too easy for some people to go to a big box store and have them handle everything. What could go wrong?

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Review
#1718245 Review #1718245 is a subjective opinion of poster.
Service
Home Depot Installation

Go to Lowes | Home Depot review from Newton, New Jersey

1.4
Details
I went to Home Depot's prodesk to get help from a "Pro" with plans for a deck. Everything was fine but after the deck with built I had a ton of unused wood leftover. The "Pro" obviously screwed up with the estimated amount of materials. When I went to return the wood they would only give me store credit because it was after 90 days. What a joke don't trust those Home Depot pros go to Lowe's
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Review
#1717919 Review #1717919 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Business policys
Reason of review
Poor customer service
Loss
$532
Preferred solution
Let the company propose a solution
Tags
  • Exchange Issue

DO NOT HAVE HOME DEPOT CONNECT YOUR APPLIANCE

1.4
Details
I ordered a $1000.00 Bosch dishwasher which took 11 days to deliver. I requested it be installed, paid for the extra parts, and requested my old dishwasher be removed. The deliver person was at my house for less than 5 minutes and said he couldn’t install the new dishwasher. He refused to remove and take the old dishwasher. This a. Happened at 4:30 pm the day before Thanksgiving with 16 people due the net day for dinner. He said he couldn’t run a water line behind my lazy Susan even though that’s the way my old dishwasher was connected. Total *** Either he was not capable, lazy, or stupid. Fortunately they ere kind enough to leave the ne dishwasher in the middle of my kitchen and left. I WOULD NEVER HAVE HOME DEPOT SUBCONTRACTORS INSTALL ANYTHING!!!!
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Review
#1717884 Review #1717884 is a subjective opinion of poster.
Product
Bosch Dishwasher
Cons
  • Almost everything
Reason of review
Work Experience or Job Application
Tags
  • Worthless Installers
3.4
Details
I purchased over $3300 worth of appliances and the salesperson told me to stop by the front desk and pick up my 11% rebate card so that I could send it in and get my 11% rebate. I have been on the computer for well over an hour and a half (it is now 12:38 am) and I...
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2 comments
Anonymous
#1812911

after buying applainces myself during the rebate time, i was told that appliance do not qualify for the rebate because 1. they are special order skus and those excluded and 2.

the appliances are onsale, or a discount was applied the order. and right on the rebate form and website it states "can not be combine with any other discount"

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Review
#1716544 Review #1716544 is a subjective opinion of poster.
Service
Home Depot Rebate
Pros
  • Reasonable price
  • Service
  • Variety of products
Cons
  • One salesperson in appliances was very pushy
  • Website and chat people
Reason of review
Access/ activation issues
Loss
$370
Preferred solution
send me the form for the rebate which I deserve since the salesman told me to do it.

Avoid their deluvery service | Home Depot review

3.0
Details
I had 3 delivery dates and yet there was no refrigerator delivered after taking time from work. Manager has no control over delivery....AWFUL!! I never even got an "I'm sorry" from the store. I went to Lowes.
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2 comments
Anonymous
#1782662

What does deluvery service mean?

Anonymous
#1790063
@Anonymous

Why are you spending your time making obnoxious comments? "Deluvery" was clearly a typo. Do you collect a check from Home Depot for your time or do you just not have a life?

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Review
#1716104 Review #1716104 is a subjective opinion of poster.