Home Depot Reviews

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Being mistreated in the store by employees

I would like to talk to someone I talked to a manger in the store about my complaint and the manger told me he was sorry about the incident but as I was walking away he tells the guy that it was fine in what he did which sent a message to me that it was ok for him to ignore me I'm not happy with that
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ID
#2680285 Review #2680285 is a subjective opinion of poster.
Location
Champaign, Illinois
Pros
  • There are no pros
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor customer service

Ordered cabinets on 4/25/2021. Cabinets delivered 6/23/2021. Delivered wrong color for upper cabinets and 4 were damaged. No one will call back after they promise to do so. Today is 7/13/2021 and Keely said its looking like delivery on 7/27. I have no sink or stove. All meals have to be ordered out and no one cares. Horrible customer service and delivery schedulesNO
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1 comment
#2034902

That is why you don't tear out your old cabinets and start the job until you have received your entire order and inspected them. You wait until every thing is ready to install. Cabinets aren't sitting in a warehouse ready to ship, they are built and finished to order and that takes time.

ID
#2679744 Review #2679744 is a subjective opinion of poster.
Location
Winchester, Virginia
Preferred solution
Price reduction
New Reviewer
On 3/26/2021 I placed an order for 14 windows and 2 entry doors with an approximate start date of 5/21/21 and approximate finish date of 6/18/21. The only item that was installed was one entry door on 6/30/21, which was also cancelled from the previous week. Then I was...
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ID
#2677608 Review #2677608 is a subjective opinion of poster.
Location
Sayreville, New Jersey
Preferred solution
Let the company propose a solution

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New Reviewer

Customer service and non- delivery of dryer

DRYER DELIVERY CANCELLED ONE HOUR AFTER BEING TOLD IT WAS ON TRUCK AND 3 STOPS AWAY TOLD IT WOULD BE DELIVERED NEXT DAY DURING SAME TIME FRAME AFTER WAITING 3 HOURS WAS CALLED AND SAID ITEM NOT COMING CALLED CUSTOMER CARE USELESS 11111GGO

User's recommendation: GO TO LOWES OR ANYWHERE ELSE BUT HOME DEPOT!!!

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ID
#2674990 Review #2674990 is a subjective opinion of poster.
Location
Genoa, Michigan
Service
Home Depot Delivery Service
Cons
  • Dont deliver on time two days late still waiting
  • Don
Loss
$1500
Preferred solution
CALL ME AND I WILL EXPLAIN 586 634 3263

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New Reviewer

Special Order Delayed- Contractor had to be Rescheduled

Home Depot - Special Order Delayed- Contractor had to be Rescheduled
Absolutely horrible customer service- special order for lumber and concrete 1/2 the order delayed...

User's recommendation: Do Not use HD for any special orders of Lumber.

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ID
#2663773 Review #2663773 is a subjective opinion of poster.
Location
Decatur, Georgia
Cons
  • Poor customer service
Loss
$350
Preferred solution
Price reduction

Online order for curbside pick up

Home Depot - Online order for curbside pick up
Home Depot - Online order for curbside pick up
Home Depot - Online order for curbside pick up
Home Depot - Online order for curbside pick up
Home Depot - Online order for curbside pick up
Home Depot - Online order for curbside pick up
I placed an online order for curbside pick up. The lady that brought my order out was really nice. The problem is that I was given an item that is clearly used! I suspect that its a customer return. When my lawnmower was brought out it was fully assembled, I was expecting it to be in the box. At first I thought that it was a display item but it couldnt be. Its rusted, the wheels are scuffed up and filthy. And after taking it out of the back of my vehicle I now have grass clippings in my vehicle. The lady at customer service was really nice and she even offered to give me something off of it if I wanted to keep it but I declined. I paid for something new and I as given something used.

User's recommendation: Do not use curbside pick up.

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1 comment
#2031075

Why did you even let them put it in your vehicle if it was clearly used?

ID
#2655806 Review #2655806 is a subjective opinion of poster.
Location
Gretna, Louisiana
Product
Toro Lawn Mower
Preferred solution
Let the company propose a solution

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New Reviewer
Update by user Jul 03, 2021

The only update is we still have a tool chest and a broken key. And we paid good money for this.

Original review posted by user Jul 03, 2021
My husband and I were in Home Depot, and I decided he needed a new tool Chest, so he liked the Huskey's and that is what we got. I had a couple other things to get so I went...
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ID
#2654740 Review #2654740 is a subjective opinion of poster.
Location
Portland, Oregon
Pros
  • Close by
Cons
  • Poor customer service and run-around
Preferred solution
I would like a key for this tool box or they can exchange it for another one but deliver it in there truck other than my car.

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New Reviewer
I was in Home Depot at Mall 205 on Washington St. in Portland, Ore. I bought some beautiful Hydrangeas 4 to be exact. After a week and a half they were dead. They said they could take full sun which they had I didn't water till it was cooler at night or morning. So I...
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ID
#2654712 Review #2654712 is a subjective opinion of poster.
Location
Portland, Oregon
Pros
  • Close by
Cons
  • No customer service and easy way to resolve issue
  • Cuatomer service
Preferred solution
From this since it was finally resolved but after several trips to the store nothing

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New Reviewer

Someone hijacked my account?

My # 385 *** **** * am this morning Go to my HD account Wrote my and Email and password Surprise! There is another name and address! Called Internet help from HD And SHE CUT ME OFF!! Please erase my account!!!!
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ID
#2654581 Review #2654581 is a subjective opinion of poster.
Pros
  • It was easy to initially purchase
  • Has products and services i need
Preferred solution
Please erase my account, my account was hacked!
I saw on the news Home Depot buckets were being used at the building collapse site in Florida. The Home Depot logo was not covered. This is blatant and shameful advertising. These buckets have small capacity and not sure why the rescue team would even consider using...
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4 comments
#2029432

You are so f king rude to post this.

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ID
#2648127 Review #2648127 is a subjective opinion of poster.
Location
Lebanon, Pennsylvania
Preferred solution
Apology

I have a problem with a product I purchased

Purchased a troy Bilt bronco mower have had numerous problems tried to take it back to Home Depot and buy a different kind they will not let me said it was ted to be purchased 30 days before I turned it back and it was about 45 days.
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1 comment
#2030112

How many times are you going to make this post?

ID
#2646669 Review #2646669 is a subjective opinion of poster.
Location
Cincinnati, Ohio
My complaint is that I purchased a Troy Bilt Bronco lawn tractor from Home Depot and after a couple of using it I was very disappointed in its operations. I called Home Depot several times but they have the return policy of no longer that 30 days can you return the...
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2 comments
#2029033

What do you expect Home Depot to do with the tractor if they took it back? The manufacturer has a warranty that covers repair, not replacement.

The manufacturer will repair defects in the mower and won't take it back from Home Depot. If you feel this mower has more problems than usual you should be working with the manufacturer to see if they will replace it as they are responsible for the warranty, not the retail store.

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ID
#2646659 Review #2646659 is a subjective opinion of poster.
Location
Cincinnati, Ohio

Sandy who works in paints in the Home Depot in Middletown NY store she nailed it for us in picking the best color paint we needed she’s the best she’s experienced. Thanks again Sandy from a customer.

Sandy helped us find the best paint that would make the rooms look wider and more spaces Thanks Sandy the paint is good quality and it also match the carpet that we ordered from Home Depot to have installed Im sure that we will sale our condo faster because of Sandy experience and know how.

User's recommendation: Absolutely if you need paint ask for Sandy.

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ID
#2646132 Review #2646132 is a subjective opinion of poster.
Location
Biglerville, Pennsylvania

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New Reviewer
I had same experience as those on the website. Home Depot refused to return product we over purchased for a project. We could not find the receipt but we assumed we could get store credit. We were directed to the same The Retail Equation website to request a report....
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4 comments
#2029425

Hahahaha! You stupid ho g

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ID
#2644190 Review #2644190 is a subjective opinion of poster.
Location
Saint Clair, Pennsylvania
Cons
  • Bad service and policies that alienate customers
Loss
$400
Preferred solution
Full refund
New Reviewer
I ordered a vanity on May 23. They charged my credit card on May 24 and finally arranged for delivery on June 23. The truck didn't show up and no one called. The freight company keeps you on hold for 15 minutes, promises to call back then hangs up, but they never call...
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ID
#2641464 Review #2641464 is a subjective opinion of poster.
Cons
  • No customer service
  • Delivery service that home depot uses
Preferred solution
I would like to have the vanity I ordered over a month ago delivered to me by this weekend so I don't lose my contractor