Home Depot Reviews

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We went to our local home depot after calling to make sure they had filled LP gas tanks in stock to buy and return empty tank. The person I talked to in garden said yes we do, come to garden and we will get it for you. We went to the Selden NY location 4/12/2021 and...
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1 comment
#2003730

How was your loss $25?

ID
#2504339 Review #2504339 is a subjective opinion of poster.
Location
Ronkonkoma, New York
Loss
$25
Preferred solution
Let the company propose a solution

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New Reviewer
Original review updated by user Apr 14, 2021
12:08:20 did a home depot refrigerator order online with a delivery in February. In February I received emails on " How are you liking your new refrigerator?" ( With another email stating delivery in March 2021.). March 9th I received emails on how to prepare for my...
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ID
#2503773 Review #2503773 is a subjective opinion of poster.
Location
Middletown, Delaware
Loss
$680
Preferred solution
Let the company propose a solution
New Reviewer
Hello, I had two poor experiences tied into the primary experience. First, I got Robert *** the Chat and he was super rude. That seemed to start the ball rolling for the kind of experience I had after that. He was mad bc I called him out on screwing up the address he...
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ID
#2503425 Review #2503425 is a subjective opinion of poster.
Pros
  • Close by
  • In-store sales support
  • Location
Cons
  • No urgency
  • Unhelpful staff
Loss
$6600
Preferred solution
Apology

Problems with an order

1 I never got to talk to a person 2 they advertised a sale for dealt 20v max 4 piece tool set for 104.00 as soon as I got the advertisement I called right away to be told they dont have it no more and tried to sale me the exact kit for 399.00 thats mot right

User's recommendation: Dont belive their sale adds.

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ID
#2502964 Review #2502964 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

Windows

Stay away from their replacement windows.they will put in windows that are broken then take months and months and more months still not replaced. Call them to fine out what going on they dont have time to talk to you.if you get to talk to them you will be treated with a why are you bothering me.customer service or care only want to put you on hold so you get tired and hang up call back same thing but a new person.

User's recommendation: Try anyone but home depot.

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ID
#2501875 Review #2501875 is a subjective opinion of poster.
Cons
  • Lies about instillation dates
  • Service stay a way from
Preferred solution
Full refund

Awful website

Of all the terrible websites out there, Home Depot has got to be the worst. Never works correctly. Will not show the products searched for. Slow, slow, slow.

User's recommendation: Shop Lowes.

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ID
#2500146 Review #2500146 is a subjective opinion of poster.
Product
Home Depot Website
Cons
  • Website does not wok
New Reviewer

Order not picked for return

FedEx didnt pick up rug WM3440****. For return. I have decided to keep rug. Nobody answered phone. Very disappointed with service. Bbbb mmm Mkkkkkkkkmmmmmmmmmmmmm

User's recommendation: Don’t order online.

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1 comment
#2002056

Better yet, quit buying things you don't intend on keeping in the first place.

ID
#2497973 Review #2497973 is a subjective opinion of poster.
Preferred solution
Keep rug

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New Reviewer

Terrible service..... damaged appliances and goods.

Home Depot - Terrible service..... damaged appliances and goods.
Home Depot - Terrible service..... damaged appliances and goods.
Home Depot - Terrible service..... damaged appliances and goods.
Home Depot - Terrible service..... damaged appliances and goods.
Home Depot - Terrible service..... damaged appliances and goods.
Home Depot - Terrible service..... damaged appliances and goods.
We have used home depot to renovate new home. Appliances, shutters damaged, carpet install ripped and not installed properly. Waiting months for goods and services which are damaged or done incorrectly. Caveat Emptor!

User's recommendation: Run Away!

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ID
#2497220 Review #2497220 is a subjective opinion of poster.
Location
Sarasota, Florida
Pros
  • We thought we would have good customer service we were so wrong
Cons
  • Damaged shutters appliances poor installation of flooring
Loss
$40000
Preferred solution
Full refund

Just ordered trash can. Want to change color 2 black.

I ordered a trash can online. I have called back 2 times 2 change the color 2 black as soon as I ordered it. I keep getting placed on hold for about 10 min and then I get sent 2 an thing where it says they took my call and how was the service. Then I hang up and try again. I also left an email. So the services r not good. Look like I will not be getting my black trash can.
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1 comment
#2002057

You wouldn't have this problem if you had ordered a black trash can in the first place.

ID
#2496140 Review #2496140 is a subjective opinion of poster.
Location
Pasadena, Maryland

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New Reviewer

Online order

I love home depot, but you are very difficult to reach via your customer care avenues. Please have someone contact me regarding a 20% discount Mark at the Resolution Department said he would give me on my recent bath vanity purchase (Order Number WM3598****) for the chaos surrounding Order Number WM3257****. I talked with Mark on 3/25/2021 after following a bread crumb trail via phone call with Elsa at Customer Care, to Erin by text with customer care and finally Mark at the Resolution Dept. Thank you. Melody Deisher 907 947 ****. I am open to receiving a gift card to Home Depot.
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ID
#2495924 Review #2495924 is a subjective opinion of poster.
Preferred solution
Price reduction

Follow up on previous customer service conversation on Order Number WM3257****

Hello - This is in reference to an on line order i made for 2 bathroom vanities the Order Number referenced above. One of the vanities was 'lost' during shipping. To make a long story short, I finally was able to talk to Mark at the Resolution Dept. with Home Depot who refunded me the money for the lost vanity and said when I reordered the vanity (it was currently out of stock) I would received a 20% discount on it for my inconvenience. This conversation with Mark was on 3/25/2021. The vanity is back in stock and I have ordered it on line. I would like to receive the 20% discount either on the order, OR I would be very happy to get a gift card for Home Depot for that amount. Please let me know how to proceed. Respectifully, Melody Deisher 907 947 ****
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ID
#2495889 Review #2495889 is a subjective opinion of poster.
Location
Tukwila, Washington
New Reviewer

All- star game boycott

I will not use any company that recommended boycotting the all star game in atlantado not use home depot
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ID
#2495607 Review #2495607 is a subjective opinion of poster.
Preferred solution
N/a

Lost package

My package never delivered,it was lost. Fed ex an home depot were both no help. Noone cared that 400$ worth of merchandise was lost and now i have to dispute it with my bank. Home depot should have just refunded my money. I will never use fed ex or order anything from home depot online again.

User's recommendation: Dont order online.

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ID
#2495321 Review #2495321 is a subjective opinion of poster.
Location
Downingtown, Pennsylvania

Misplace Home Depot card

I am not upset with customers service person I finally got to speak to, she was helpful and very nice, it is your automated system like many other business way of doing customer services these days

User's recommendation: patients! It's the way things are done n ow.

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ID
#2493841 Review #2493841 is a subjective opinion of poster.

Delivery of order

Placed order WG3244**** and paid $1,160.70. Got phone call on 5 April saying delivery will be 6 April 2021. Waited at home all day. At 5:30pm I contacted shipping people and they said it is still out for delivery and the deliver up to 9:00pm. It is now 2:18pm on 7 April and NO delivery. Tried to Contacte delivery company and they dont answer. Contacted Home Depot and they said their is nothing they can do. No way to run a business. I will never deal with Home Depot again. They get your money then the heck with you.

User's recommendation: Do not deal with them. All they want is your money.

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ID
#2493231 Review #2493231 is a subjective opinion of poster.
Service
Home Depot Delivery Service
Pros
  • Placed order for me at store
Cons
  • Delivery service that home depot uses