Home Depot
Reviews and Complaints
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Verified Reviewer | Ronkonkoma, New YorkNo response from home depot customer service
We went to our local home depot after calling to make sure they had filled LP gas tanks in stock to buy and return empty tank. The person I talked to in garden said yes we do, come to garden and we will get it for you.
We went to the Selden NY location 4/12/2021 and had no problem paying for the refill. The problem arose when we stood in the rain waiting for somebody to come exchange the tank. 5 minutes turned into ten then fifteen with no employee coming out to help. I even went back to the cashier who callled twice to have somebody come unlock LP box so we could get a refill.
Finally i went inside for a refund and to talk with the MOD. Getting the refund took two minutes. Waiting for the manager to come up to customer service from the back office was a different story. Chris the manager basically said nothing that helped.
I called as soon as we got home to home depots customer service number and filed a complaint. I was told we would be getting a call within 48 hours maximum.
Nobody called because home depot could careless about its customers. Thanks home depot for making it extra easy to shop at Lowes from now on.
Preferred solution: Let the company propose a solution
User's recommendation: Shop at Lowes Home Depot does not care about its customers at all!
917 446 ****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Parker, Colorado2 months without a dryer still under warranty
Hi, we purchased a matching, Electrolux washer/dryer set from the Home Depot back in August 2019. We also purchased the matching pedestals for the set.
We spent about $2800 for the washer, dryer and two pedestals. On May 27, 2020, our dryer stopped working. The dryer is covered under the one year manufacturerwarranty by Electrolux and we were informed by Home Depot that we needed to contact Electrolux for the warranty issues. Home Depot would not do anything to help.
We had a technician come to the house on June 2 to diagnose the problem and he stated it was a bad motherboard. He had to order the parts and said it would be about another week before he could install it. He came back out to the house on June 8 to install the motherboard. He put the dryer back together,but it did not work.
He took the dryer apart and learned that he forgot to plug something in internally. He put it back together, it still didnt work. He took it apart again said it was a bad thermal fuse. He had to leave for about an hour; when he returned and installed the new thermal fuse, the dryer still did not work.
The technician tested the thermal fuse he took out of the dryer and stated the old fuse was actually fine. The technician then called another technician or Technical Support to figure out what was wrong. He came back took the dryer apart, tested the motor and determined the motor was bad. He stated this was his fault for not figuring it out on his initial call because he tested the wrong leads.
He again had to order the part and it would be about another week before he could install it. A different technician came out to the house, installed the motor, put the dryer back together and it still did not work.
The assistant store manager (Kate) from Parker Home Depot told my wife that after the third attempt to fix the dryer, and the fix did not work, Home Depot would replace the dryer. Immediately following the service technician putting our dryer back together, he did no further testing on the unit and left. I immediately contacted the Manager at the Parker Home Depot and advised them of this information.
The Manager said they would not replace the dryer and said it was an issue we would have to take up with Electrolux. Kate had also told my wife that we could get a loaner dryer from Home Depot, but we would have to pick it up, install and return it. I then spoke with a different manager on-duty (Frank) who stated we could get a loaner dryer, Home Depot would deliver it, but would not bring it into the house. I then spoke with another manager on-duty (Jeremy) who stated Home Depot would not deliver AND they would not provide a loaner dryer.
I then requested to speak with the Store Manager. I received a call from Kyle. I explained my frustration with being told different things by different managers. Kyle said he would address this issue, but was not able to help us.
My wife then called Kyle requesting to speak with his boss, the District Manager. Kyle refused to provide any information for the District Manager, would not provide his (Kyles) last name and hung up the phone on my wife. I was able to file a complaint on the store and Kyle after a lengthy process. I was informed the complaint was forwarded to Neri Williams (Case #1933****).
I have not received any correspondence from Neri.
I contacted the corporate supervisor for Electrolux Customer Service, April Edwards, and left a voicemail advising her of the third failed attempt to fix the dryer. I provided my name and my phone number and requested a call back. For the next six days I called her every day leaving a total of nine messages for April. April did not call me back, and to date July 9, 2020, April has still not called me back.
I did leave one message for April on July 8, 2020 and two messages for April on July 9, 2020.
I requested dispute resolution through Home Depot customer care as I had purchased the set with my Home Depot credit card. I received a response from the credit company stating they would not be assisting me in anyway as the product is under warranty. There is no dispute as to the product Being under warranty, the dispute is being without our dryer for two months now.
So on July 8, 2020, a dryer was delivered to my house, however, it was a gas dryer with a large dent in the side and my dryer is electric. I do not have any gas hook ups.
I immediately called the assistant store manager (Kate) at the Parker Home Depot as she had requested that I do so when the dryer arrived. The ASM from the Parker Home Depot ended up calling and speaking with someone from Electrolux and she relayed to me that Electrolux did not have my dryer in stock so they sent a gas dryer as a replacement instead. The delivery of the incorrect dryer was 21 days after the last service call. It is unknown how long it will be until we get a replacement dryer.
The ASM at the Parker Home Depot stated Electrolux would send us a different dryer however it would not match the current dryer that we have and it is unknown if it would work with the pedestals that we bought for the matching set. The ASM for the Parker Home Depot stated she would be into work after noon on July 9, 2020 and give me a call with updated information. I called the Parker Home Depot five different times and was on hold anywhere from 5 minutes to 15 minutes, was hung up on and finally was able to speak with an associate who advised me the ASM was unavailable and took my information. As of me writing this at 6:15 PM on Thursday, July 9, 2020 and I was without any answers, without any assistance from Home Depot, and without any assistance from Electrolux.
I do work night shift from 9 PM until 7 AM and I have probably spent 20+ hours on the phone, on hold, trying to research the various supervisors from Home Depot and Electrolux and finally having to be awakened for the technicians and the delivery driver.
Just one phone call with Electrolux, I spent over two hours on the phone waiting to speak with April Edwards supervisor. The majority of this time was spent ON HOLD, with the customer service representative checking in periodically to let me know she was still waiting for a response from a supervisor. (She stated Electrolux requires her to do so). Both my wife and I have professional careers where we need to have clean and pressed clothing.
Throughout this ordeal we have had to hang our clothes from cabinet doors, door handles, appliance handles, over the couch, on the backs of chairs, laid out on the countertop and tables etc.
The only option we have been presented with is:
Electrolux said they will buy back the dryer. We are then left with a washer and dryer that are not the matching set that we purchased ($2800.00) and we have a $250 pedestal that is of no use to us!
- Only want your money
- Multiple answers from multiple managers
- Horrible customer service
Preferred solution: Full refund
User's recommendation: Don’t expect amy real heal with appliances that are “LEMONS”
Being mistreated in the store by employees
- There are no pros
Preferred solution: Let the company propose a solution
I have a problem with a product I purchased
Trying to resolve my order. The people at live chat wont deal with it.
Order is a couple months late
Preferred solution: Deliver product or service ordered
Had a very disgusting experience with the employee’s
I am a roofing contractor and Home Depot is pretty much my right hand, I went to this one store located at 601 New E ordnance rd in Glen Burnie.
>I have a very terrible experience one of my workers was getting 36 bundles of shingles he had to then in a palette nad I was right next to it we were looking for 2 bundles of caps of the same color so the was more on top but we werent sure it was the same color as the shingles so he claimed on top of the palette to see if the ones on top were the same so this one guy so works there came straight to us with a very nasty voice saying either you get off or you out my employee response was ooh Im sorry we just looking for caps he was still saying you need to go out right now I jumped and say excuse me sr why are you talking to us like that he say you too I got very angry nd I said wait firt at all you need to lower you voice nd he said yall are stealing Im like what we are what I laughed he said Im calling the police I said sr tell me what are we stilling he goes you cant claim on a palette I said we didnt know that but theres a lot ways to come over a person special it you are working on a place where your costumes are your priorities I said you need to work on your customer service skills hes like idc yall not a customer since now I said your are out your mind he got in my face telling me to leave the store I say please call your manager because its obviously you got issues hes like ok Im calling him .. he will still telling me to leave at these point he was all over my face and I had my 2 years old with me ..
he said I will just punch you in the face I got very angry and I say do it now like I wished you would he say I dont care if they fire me nd long story short when I was leaving he started flicking me off nd do a jeck sign below his parts i am very very disappointed like these is unbelievable he needs to get fired like now ..
these can be happening at all he is a sick person his name was Garry he was a told bold head guy .. on his 55s
- That you always have help for service
Preferred solution: Apology
Trying to check availability of a product that the stores can't help with
Preferred solution: Let the company propose a solution
Blind installation
Delivery of a refrigerator to Kenneth Clark today.
Preferred solution: Let the company propose a solution
User's recommendation: I am sure that a 75yr old white man would not have been treated in that manner. They did not bother to take the refrigerator off of the truck or remove the doors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOak trim in 7feet Not 8when plywood comes in 8feet
Preferred solution: Let the company propose a solution
User's recommendation: Use Lowes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Harper Woods, MichiganHD Delivery Driver Did NOT Deliver Edger, Now HD is Holding My Cash
:Total refund should be $147.34Email sent, we also called.asylum0023@***.comTo:onlinecustomercare@***.comTue, May 19 at 9:51 AMHello,my Order# W85955**** was charged the FULL amount. They were out of stock for the only important part of this order, the Ryobi String Trimmer.The night prior when I ordered this, they had 20+ in stock.
The next afternoon they're out of ALL of them?I should have been contacted, I would have cancelled the ENTIRE order. So I was charged $8.99 Delivery to get 7 bags of dirt.I would have cancelled this and tried another store. A Voicemail was left by the store, then they delivered the dirt. On the receipt, they left on the edger, no, it wasn't delivered.It took many tries to get ahold of a person at the Harper Woods - Home Depot.
They said my card would be reimbursed.
It should not have all been charged when HD had no trimmer in stock to begin with.Order # W85955****itemImageRYOBI 40-Volt Lithium-Ion Cordless Attachment Capable String Trimmer with 4.0 Ah Battery and Charger IncludedQty: 1$139.00Plus Tax: $8.34Total owed back to me: $147.34Thank you,Jennifer BauerPS-Please let me know if you need it, I have the security footage of your guy delivering nothing but 7 bags of dirt -TRACKING NUMBER98F2 - 087C - E30B - 4866DRIVERMarcus G. (Green Pickup Truck)
- Prices
- Selection
- Unsafe parking
- Customer service
- Poor customer service and lack of stock
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHome depot site keeps rejecting my review
Preferred solution: Let the company propose a solution
Appliance Delivery
- Availability of products
- Choices
- Low quality work
Preferred solution: Let the company propose a solution
User's recommendation: Shop elsewhere! I have been a loyal customer for years! Second bad experience!
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How was your loss $25?