Home Depot Reviews

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Worst service

I ordered security door installation. Customer Service staff called to schedule an appt on 4/26 , installer never showed up , I called , staff said oh it is not for today it is for next week 5/3. I patiently waited . Boom May 3 came no installer came again when I called the Manager Cameron he said oh there was a confusion this morning the staff did not give the supplies to the installer she thought it was not ready yet . Worst case no one called me to notify me that the appointment needed to be rescheduled . He said it is not staff job to call me Bla-bla

User's recommendation: Improve their customer service. Very inconvenient for customer.

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ID
#2533477 Review #2533477 is a subjective opinion of poster.
Location
Riverbank, California
Preferred solution
Deliver product or service ordered

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Home Depot #ST6963 Compliant Mid February 2021 I bought two types of flooring (vinyl and carpet) for my three story home. The Home Depot (HD) Rep, Kellie Thomas who was great and the reason I purchased my flooring there. Prior to my purchase I obtained two other quotes...
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ID
#2523819 Review #2523819 is a subjective opinion of poster.
Location
Huntington Beach, California
Service
Home Depot Flooring Department
Cons
  • Attention and response from the store management
Preferred solution
Vinyl flooring Vs waiting for carpet. It is in stock and not expensive
Went to my local HD store to pick up a few items to finish a project. At the check-out was told I can not use my husbands military discount unless he is present. Spoke with manager 'NICK' and told him that it is funny how through the whole Corona lockdown we were never...
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1 comment
#2010203

At Home Depot, we offer military discounts because it is politically correct.

ID
#2519043 Review #2519043 is a subjective opinion of poster.
Location
Orange City, Florida
Cons
  • Employees and how they treat you

Support for Home Depot

This site was the only way I could find to contact Home Depot and leave a message of support for their stand on the Georgia Election Law. I am NOT a pissed customer, I am a supportive customer. If there is another email address I can use to send my words of support, please refer me to that address. Thank you.
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ID
#2518568 Review #2518568 is a subjective opinion of poster.
Location
Macon, Georgia

Delivery service

The delivery people torn up my new floor putting in washer/dryer, didnt hook dryer up right took them aMakMa month to come back when they did they came to neighbors vacant house climbed over the fence(wooden) broke it.. Reported it to Home Depot in Bowling Green been over 3 wks no response yet, plus the delivery guys noted the scratches on washer.. still no response. Plus to start with ordered a vanity and microwave... received a Trailer truck load of lumber..

User's recommendation: Make sure you get everything i writing... I have spent over 6000. and get this service.

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ID
#2515799 Review #2515799 is a subjective opinion of poster.
Location
Lewisburg, Kentucky

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Update by user Apr 26, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Apr 22, 2021
I ordered a carpet measure from Home Depot online on April 3; a gal called me the next day to take my carpet order. I was looking at carpet online while I was on the call/told her it was for our family room. She said the one I picked out was nice for a family room and...
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1 comment
#2006133

Problem was finally resolved.

Resolved
ID
#2515424 Review #2515424 is a subjective opinion of poster.
Cons
  • Horrible refund policy
  • Horrible customer service
Preferred solution
Full refund

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Home Depot - Appliances, I'm Very Dissatisfied
First to let you know I spent $2,210.69 at the store on Preston Hwy. Louisville, Ky. with a installation fee of $149.00 for just the dishwasher & I know now that the delivery and installation is subcontracted. But the bottom line is I bought the appliances from...
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#2514995 Review #2514995 is a subjective opinion of poster.

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Boycot

I shop at home depot your interference with georgia election law is not a good business move you should stay out of our election laws So I am boycotting your companyhome depot boycotboycott
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ID
#2514066 Review #2514066 is a subjective opinion of poster.
Cons
  • Stay in home improvement and out of poitics

Return pickup takes 6 weeks?

I ordered $7k in flooring on 2/26/21. It was delivered - unannounced - on 3/5/21. One of the two pallets had water damage and since I was not present to inspect when they dropped off I had to that night to process a return (3/5/21). Since that time, I have spent many, many hours on the phone attempting to get this return scheduled. Meanwhile, I have over $3400 in product sitting on a pallet at my front door. And since they cant credit our account until the return has been picked up, this affects our long term credit rating. Needless to say, this has been a nightmare of a process and I am definitely owed compensation for my time, effort and absolute headaches dealing with HD and its carriers. I will ask that a member of management contact me directly to finally end this situation.

User's recommendation: Buyer beware!

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2 comments
#2009810

They treat their department heads like dirt. Ikess Areola

#2005003

Have you contacted your credit card company? Explain the situation and they may be able to get the credit you want.

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ID
#2512984 Review #2512984 is a subjective opinion of poster.
Location
Gulf Breeze, Florida

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New Reviewer

Lack of action regarding voter suppression in Georgia.

I am a Caucasian home remodeler in Dallas TX. I want to point out to the management of Home Depot that your lack of a backbone in standing up to blatant racism and voter suppression is not a concern that only matters to a few of your customers. It matters to more and more Americans every day! I hope your corporation finds the courage to do the right thing and take a stand. Until then, I have NO problem giving ALL of my business to Lowe's, and will encourage Everyone that I know to do the same, and if they don't have Lowe's find Any other retailer.

User's recommendation: Take your business elsewhere until they speak up!

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1 comment
#2005162

Why should Any company get involved in politics?

ID
#2512768 Review #2512768 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Not happy!

it took me so long to finally reach an actual person to talk to a customer service representative! I needed to reschedule an appointment to install my dishwasher. Due to an issue with my original hookup was hard lined connected. I was informed that they could only connect it to an outlet. I was lucky to have someone come out this Friday, (4-23-21). When I did talk to a representative, it took OVER an hour to get a date. May 4th! Unreal!!

User's recommendation: Read a book while you are on hold!!!!!

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ID
#2512649 Review #2512649 is a subjective opinion of poster.
Location
Church Hill, Tennessee
New Reviewer
I purchased several supplies to build a sunroom / patio from home depot on 4/12/21 and paid the $80 dollars for delivery set for 4/19/21. On 4/18/21 customer service did call at 8 pm to notify me that some of the materials were not in stock but I could have the...
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ID
#2512531 Review #2512531 is a subjective opinion of poster.
Location
Waco, Texas
Service
Home Depot Delivery Service
Preferred solution
Let the company propose a solution

Unable to find item I was shopping for! Strange website!

I have never seen such a ridiculous website. I wanted to look at screen doors to see prices and styles. All I saw were huge black and orange letters and symbols but no photos or information on the product I was looking for!

User's recommendation: Try a different store!

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ID
#2511118 Review #2511118 is a subjective opinion of poster.
Location
Dallas, Georgia
New Reviewer
I am a roofing contractor and Home Depot is pretty much my right hand, I went to this one store located at 601 New E ordnance rd in Glen Burnie. >I have a very terrible experience one of my workers was getting 36 bundles of shingles he had to then in a palette nad I...
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3 comments
#2004513

Wow, you're a contractor? Take a minute and read what you wrote.

And why on earth would you bring your 2 year old to work with you? Quite a bogus looking post.

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ID
#2509845 Review #2509845 is a subjective opinion of poster.
Location
Glen Burnie, Maryland
Pros
  • That you always have help for service
Preferred solution
Apology

Complaint

I use to luv home depot it has become a *** hole over the years your web site sucks for all the money that place makes like I said it is a *** operation.
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ID
#2505552 Review #2505552 is a subjective opinion of poster.
Location
Albuquerque, New Mexico