Home Depot
Reviews and Complaints
Home Depot Extended Warranty is Useless!
Home depot sucks
Trying to get a class action against Home Depot by Contractors
Offered a very cheap settlement for a botched kitchen reno
Three times I used Home Depot..SAD
Follow up to Home Depot Complaint
Hot Water Heater Installation - services thru Home Depot contracted with Gem Plumbing is a no show.
Our hot water heater sprang a leak and needed to be replaced ASAP. Researched online at HomeDepot.com for their products and installation services. On the HomeDepot website, it states that one should call a toll free number to speak to a representative. We placed our call in the late evening (@9:30pm) thinking we would not get a person; however, eventually we spoke to a representative and explained our situation. The service provider through HomeDepot is Gem Plumbing. We were given a price (a bundle price of $937 included tank, permit, installation and disposal) and was told someone would be at the home the next day between 12-4 and the technician would call 1/2 hour before showing up. It was the fastest they could do. We were hoping the heater wouldn't go before then.
Arrangements were made to be available between 12-4. A major inconvenience for a window of 4 hours but it was understood that it needed to be done. It is now 3:45 & I get the feeling that no one is coming. When a call is placed to the number listed on HomeDepot.com, they inform me that they have no record of the call order.
After expressing my dissatification and frustration, they researched the call from the night before and verify that we did call (as if I would lie about it) but they can't explain why it wasn't in the system. They offered two possible reasons: 1. They have been experiencing computer problems recently and this may have been the cause of the problem. 2. The representative didn't completely process the request.
The manager did try to rectify the problem by scheduling a service call for the next day and provide a small discount for our troubles. However, the reason for calling was to get someone out to the house ASAP especially now that we were into the leak 2 days with the possibility of the hot water heater *** all over the basement and damaging the items.
I will not use HomeDepot for any kind of installation services. Not only did I lose a half day's pay, I also had to find another company that could do the work. Luckily, I did find someone who came out within 1 hour of my call and the price was $100 less than what I was quoted with HomeDepot/Gem Plumbing. I should have called them first and next time I will.
Homedepot 2mo install
No Military Discount
Special Services are a Joke!
Allure Ultra Flooring- very difficult to install
Sold bad refrigerator and receive poor customer service
The Home Depot At- Home-Services
Carpet and flooring cluster fufu
Lack of lnowledge of ads
- Prev
- 1
- ...
- 228
- 229
- 230
- 231
- 232
- ...
- 253
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Commercial Use not covered. At a minimum you can get a refund on the plan - technically this is a fraudulant sale. Find an authorized servicer through the mfr website.
always but the oem manufacturer warranty. as those big box extended warranties are ***
Is this a commercial dishwasher or a residential type? Running dishes for 100 people per day through a residential dishwasher and expecting it to NOT breakdown seems kind of silly, though the treatment you recieved at the store level seems unacceptable.
It won't cover the repair of your DW in your situation anyway. It doesn't cover commercial usage.