Home Depot Reviews

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CUBCADET LAWNTRACTOR HOMEDEPOT

I made the Big mistake of buying a cub cadet tractor from homedepot What a piece of *** 38 hours on it and it's rusting away ,them it has electricial problems sometimes it starts and sometimes it don't they say elect relay !!!!but 4 times !!!!!front tires go flat when it sits in my garage ...which it has from new and cubcadet or home depot wants nothing to do with it ...I bought an extended warranty and cub cadet says we will fix it ...........and the repair shop don't know what to do DUH Home depot says not are problem BUT the sign in the store says satisfaction guaranteed or your money back....bulls*^#the cubcadet model 1500 series 25 hp is a piece of *** 38 hours and it's falling apart ...it's been in the shop more than I have owned it I live in the south so it's never in bad weather or outside just used by a home owner who cuts him own lawn with it stamp steel piece of (%^#*&^#% only good thing on it is the engine the rest is junk
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2 comments
#11710

Go buy a Craftsman At Sears....lot better quality

#7830

YOU SHOPPED AT THE HOME DEPOT .. HA HA

THE MANAGER O F THE DEPOT

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ID
#116687 Review #116687 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer
I am writing this post in attempts of resolving an ongoing and seemingly endless issue and hopefully spare others from having a simliar experience. Advice ---- go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid...
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12 comments
#543016

-smb2415 who ended up making you an offer after all your grief HD or Kraftmaid. Neither have made any sort of offer to me for my continued problems.

I agree, stay away from home depot and stay away from kraftmaid. It will bring nothing but problems.

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ID
#116506 Review #116506 is a subjective opinion of poster.
Location
Lawrence, Massachusetts
New Reviewer

Having problem with finish on stove and refrigerator

purchased GE stove and refrigerator with the shiny black finish on Nov 26 2008 have 4 doors replaced because of delivery problems and shipping problems if you just brush the finish it scratches . the stove has scratches on the top besides the burner also you can not use paper towels to clean with you need a soft cloth i went to home depot to complain the refrigerator and stove had scratches and were on clearance .why in the world would GE put on a finish on appliances that so touchy? GE cannot answer that question model numbers are dsf26dhwc and jgbp87dem1
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ID
#115972 Review #115972 is a subjective opinion of poster.
Location
West Chester, Pennsylvania
New Reviewer

Home Depot had bathtub refinishing to hire and I filled out form, nobody called me for 2 weeks.

I told the man I already found another company to do the job. I couldn't believe a company like Home Depot would take this long to get back to a person who wants to hire them. Maybe they need better management there. Also I always have problems checking out at those self service check outs. I'd say about 80% of the time something goes wrong at me checking out and have to go get help and the moderator is so busy helping other people check out that it's just mind boggling they haven't figured out these self serve stations.
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2 comments
#6885

LOL...I am a bored housewife but way more the decorating guru that Martha Stewart is. I applied in the blind department which also sold wall paper and wall paper border at the time...i would have known that department like the back of my hand inside a two week period.

Funny thing is even though I was sooooo over experienced I was willing to work for peanuts just to get out of the house and interact with people.

HOME DEPOT WOULD NOT HIRE ME.

When I was in the very same department one day.....I had horrible customer service, the kid did not even seem to know the difference between Modern and Contemporary style borders. The store Manager said "I am sorry, we just never find any experienced people who are willing to work for such low wages" I smiled and turned away.....they obviously would not hire a designer with my experience if I paid them.

It's funny to know how those who own 10,000 sq ft homes seek me out for my talent and yet the neighboring Home Depot takes a pass. :D :roll

#6274

:cry , HAD THE SAME PROBLEM WITH MY BLIND ORDER. DIDN'T RECEIVED A CALL FOR 3 WEEKS, WHEN I DID GET A CALL, THEY TOLD ME THAT THE SALESPERSON QUIT IN MY AREA.

AND THATS MY PROBLEM. DOES ANYONE WORK ANYMORE

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ID
#114743 Review #114743 is a subjective opinion of poster.
Location
Cleveland, Ohio
New Reviewer
I was a painting contractor for New Image which looks after Home Depot painting.Even with a contract signed ,then a waiver when the job was done If the customer had a issue later on in life about it they wouldnt give me the chance to fix it and they would take all the...
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6 comments
#67588

My husband and I got roped in with New Image a couple of years ago. What a rip off!

New Image and Home Depot did not honor their end of the bargain. We got ripped for 10K. Very expensive mistake. I hope this group stays in Canada!

We're in Ohio and can't believe they got away with it. They should have to pay back all of the misinformed contractors.

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ID
#114636 Review #114636 is a subjective opinion of poster.
Location
Barrie, Ontario
Loss
$10
New Reviewer
I bought the 2" wood blinds from Home Depot a month ago for my kitchen and living room. It smells so bad, obviously a lot of chemicals was emitted. I was thinking let it vent for a couple of days and the smell will go away. But almost a month has passed, the smell...
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18 comments
#1560327

We have had exactly the same problem. We have hung the wood blinds on our porch for a week but the odor is still awful. They will be returned.

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ID
#114385 Review #114385 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$300
New Reviewer

Home Depots $90,000 Customer Service Mistake

I went to Home Depot to purchase fencing for my home. Was told a sub contractor would call to schedule an estimate. No call no estimate 4 follow up calls to Depot no estimate. Got tired of calling went to local contractor 14K fence installed by someone that wanted the job. Went to Depot for BP solar system. Same deal no sub called 6 calls to store, customer service and 4 calls to corp. office No est. for solar. Awarded 74K solar contract to South Jersey Gas. Went to Depot tried to buy an appliance told to come back tommorow. Went to Lowes came home with appliance. Went to Depot to buy blinds told to come back tommorow. Went to Lowes came home with blinds. Management at Turnersville/Washington Twp. store should be fired. This is the worst part I'm a contractor I cringe every time I have to go into the store.
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1 comment
#4830

why do you still go to Home Depot to buy anything, from what it sounds like you get no service,but you keep going there. Shop at LOWES"S thats where the service is for you read your own letter.. :x

ID
#114312 Review #114312 is a subjective opinion of poster.
Location
Pennsauken Township, New Jersey
Loss
$90
New Reviewer
I just read a complaint (different site) about the bathroom installation nightmare. I wish her luck, but from my experience complaints fall on deaf ears. I had a refrigerator delivered damaged 4 years ago and it still sits in my kitchen with the dents. This is an issue...
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3 comments
#41453

:(

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ID
#114167 Review #114167 is a subjective opinion of poster.
Location
Anchorage, Alaska
Service
Home Depot Installation
New Reviewer
I ordered cabinets back in November through Home Depot. When they arrived 6 weeks later, 2 weeks late, there were 10 of 33 pieces that were defective and had to be replaced. The replacement which was promised in 10 days, showed up 2 weeks late and 5 of the 10...
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48 comments
#1071883

I ordered Thomasville, thinking they were good quality... I can tell you that Thomasville cabinets suck...

I have purchased 20 plus kitchens and they are flat out...

the worst.

Finishing issues, cracking, splitting, separating, you name it...

These are not high end cabinets... do not be fooled by posts that claim their great....

i think that they blog to offset all of the true bad reports... I WILL NEVER BUY THEIR *** CABINETS AGAIN....

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ID
#113594 Review #113594 is a subjective opinion of poster.
Location
Cedarburg, Wisconsin
New Reviewer

Misstated blind measurements, refuses to fix problem, accused me of lying

I placed a special order for faux wood blinds. I stated under no circumstances could the valance stick out, it must be flush with the window. I went through many various options with two different sales representatives. I was led to believe the blinds I chose would be flush within the window. Upon installation this wasn't the case. Now, the two sales representatives I worked with are accusing me of lying, are making up lies about me, and are refusing to fix the problem. Even the installer said when he came out to put them up, that Home Depot had fired the measuring company for taking inaccurate measurements, and they hadn't measured my window correctly. Home Depot is not even taking this into consideration. I want new blinds, that I paid for, that fit my window flush.
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12 comments
#12413

:x this is the service provider 3d

#9971

Thats why I went there. As per Mike Holmes, check the people you have coming into your home to do work.

All I got was NOT INSTALLED RIGHT and NO GUARANTEE..

Had a installer come out to install a skylight blind,sounds easy right. This piece of garbage that he installed was short in width and height. I told him thats not acceptable. He Told Me Thats what you ordered, thats what you got.

I told him, You where the one that measured it, now make me a new one that fits. He told me that will be the day that he pays for a new blind.

Called Home deXXX. They told me to call the some company called 3d.

I called them, they never return my calls.

Now I have a blind that is garbage and some company that does not want to correct the issue.

I will never shop the Home Depot again. Will go to Lowe's for all my needs. They care what happens to the customer.

I guess that the Home Depot forgot who the customer is.

Remember, the customer always comes first. Pass this on

say away from the Home depot and this company called 3d?

And If Mike Holmes reads this, get as far away from the Home Depot before they bring you down.

#7652

thats what they should call them selfs, From the president to the Drunk installer that came into my house.

All lies, I guess that they think *** baffles the brains.. Guess again.

What a Disorder bunch of people running around lying to get orders then lie some more because of their other lies.. think snowball.. Any body that I talked I was told was fired, but found out that they quit the company. Any one that works for the Home DEpou and this 3d??

should get a real job.. because all this company can do is Dump more lies onto the next victim ...Do yourself a favor, shop somewhere else.

#6190

I researched sites looking to see if people have problems before I buy anything. And here is a site that does just that.

I know where not to buy custom made products from. Thank you for making my voice count, and I will not shop at the orange company for anything.

#6122

Had an installer from the home depot come to my house to install blinds and some shutter's. The Guy made a mess of my walls, punched holes all over the place call someone on his cell, looking for an answer on how to install my new blinds.

At the end he told me that he couldn't install the blinds, because this was his first time see the blinds.. I told that *** installer to take the blinds back, so that I can get my money back from the Home depot. He laughed at me and said "thats not going to happen". Here I am 6 months later, no blinds and no money, they keep telling me that the cheque is in the mail.

Please if you read this, do not buy blinds or shutters from the home depot. Keep your money and go somewhere else, where they have the right people to do the job.

#5789

We have had a similar problem with Home Depot. Some company call 3d that works for the home depot told us all kinds of stories about why are blinds were not on time.

First they blamed the manufacturer, then the salesperson, then their office staff, then they said they gave it to the installer.

All lies How Can The Home depot keep up with all the lies and more lies. They should call the company the 3 dummies!!

#4950

I had a decorator come to my house,told me lots of lies to get the job,2 months when by and no blinds,call the salesperson told me that she never got paid from some company called 3d, and she never sent the order. I told her that I bought my blinds from Home Depot.

She told me that home depot doesn't sell blinds anymore,that they have a company that does it for them.

And they don't pay their bills. Pass these message on, don't buy blinds at the home depot

#4504

had a decorator come to my house, didn't know anything about the products I wanted,told me that some installer would come out to remeasure, had know clue who that person was, gave me a price with installation included, but would not break the price down for me.What is the home depot hiding.Would not trust Home Depot for anything now. I shop a Sears now,pass on this message

#4337

:( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :(

#4033

I have no confidence in Home Depots blind,drapery, and shutter department. I when to the home depot for a quote on shutters, they told me they couldn't provide me with one, that someone had to come to my house??

All I needed was a price to see if it was in my budget, the person on the floor did know what she was doing..

I drove over to Lowe's where I received all the information I need.. so long Home Depot..

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ID
#113360 Review #113360 is a subjective opinion of poster.
Location
Madisonville, Kentucky
Service
Home Depot Installation
New Reviewer
I would NOT reccoend the Home Depot store in The Dalles, OR. My husband is remodling a house that was pretty much destroyed by the previous tentant. We went to Home Depot for at least the 3rd time that week, to buy paint. They were having a "great" sale on...
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25 comments
#874417

Wouldn't a mail in rebate still save 20% on the paint? It usually isn't a big deal.

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ID
#113281 Review #113281 is a subjective opinion of poster.
Location
Cookson, Oklahoma
I came into home depot to buy a sink and toilet for my 1950s' bathroom. Sinks were on display in a variety of styles, with a note that stated basically that matching toilets were available. No sales associate in the departmant to answer questions. The person at the...
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4 comments
#44900

As a former employee of the homedepot. I have to say that it is grossly unfair for customers to expect every single HD employee to be an expert on every single solitary thing in the store.

Its ludicrious!!! They come in to the store and act like children!!

Come folks your adults. Lets get real here

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ID
#112456 Review #112456 is a subjective opinion of poster.
Location
Youngstown, Ohio

Home Depot, West Vancouver, B.C., Canada Lies

We purchased a kitchen from the Home Depot in West Vancouver, B.C., Canada in April, 2007, during a six month without interest payment promotion. By the end of October, 2007, we still did not have all the cabinets and were unable to install our kitchen. The cabinets, from Kraftmaid, arrived in my Powell River home damaged. I returned most of them at my own expense, hoping to speed up the process of replacing them. The department manager at one point ordered a 15" cabinet when I specifically wanted an 18" cabinet. He told me that I did not have the space. I phoned my husband by cell phone from the store, in his presence, and my husband remeasured the space and said we definitely had the space. He ignored what we said and we received a 15" cabinet which we had to return at our expense, once again. Each time I photographed the cartons when they arrived, and showed him and the kitchen planner the photographs of the damaged cartons. One bill of lading was clearly marked damaged, and still I was the one eyed with suspicion. I never did receive an undamaged tambour unit, which formed the basis for the kitchen that I wanted. In the end I said that I did not want them to reorder anything else as I had a family reunion for Christmas and had to commence intstallations. I discussed my dilemma with the kitchen planner, who was most helpful, and she gave me the number of the credit department, who agreed that due to the length of time it had taken me to get the pieces that I had received, they would offer me three more months of interest free credit. This would mean that my first payment would be in February 2008. Nonetheless, I continue to receive bills with an accumulating interest rate, even though I sent them what I thought was a payment in full on January 4th, 2008. Neither the kitchen department manager nor the assistant store manager will return my phone calls. Despite not being my fault, once the sale is made, complete or not, they don't know you or want to deal with your problems. Pay cash only or take your credit purchases elsewhere. My choices, as I see them, are to try contact the store manager, picket the store, submit a letter to the local newspaper, contact the Better Business Bureau, look at a class action lawsuit as I cannot be the only treated like this by this business and also commence a civil suit for damages that I have sustained due to stress and potentially to my credit rating as I will not pay the bill which is already paid in full! Linda Coomans, dissatisfied customer.
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8 comments
#187649

i work at home depot the need to push credit cards to people who can not afford it is stress every day from the manager If we get the a card they will buy more i even if they can not afford it is the statement from the managers mouth each day PUSH credit shop canadian It is not service for problems it is getting people to buy more. As far as talking to the manager and he or she will solve your problem go on line with your receipt ad complain but people names on the complain form this will get results use the manager or the assistant manager name as poor performers they get paid for there performance The get large pay outs passed on this ever 4 months

#90113

i agree, odd place to buy kitchen cabinets. Looks like a full service place, but actually is a do-it-yourself place. If you are not comfortable with that, much better to buy elsewhere.

My mom needed two small kitchen cabinets replaced in her very small galley kitchen. Her unit which contained sink and drawers and a corner unit with doors was WWII era.

We stopped in Home depot and liked the selection,prices seemed in line, etc. However we expected that a step would be for a consultant/expert to come out to Mom's and measure, give us suggestions on what our options are, wrong! You sit down at the store and order the cabinets. The clerk uses a simple computer program and it takes a heck of a lot of convincing to get someone to come out and measure for you. We had to decide what we wanted, no imput from the clerk at all, she knew nothing. What is difference between this and this? Opps, don't know. We had to pick the cabinet construction, finish, sink top, sink, fixtures, features, with no imput from the store at all. Very frustrating not to have anyone there who knows anything.

We had to pull teeth to get someone out to measure for the Corian sink and countertop, because it had to be custom made and hey, I have no idea how to do measuring for that! How many holes to cut for the faucet, etc. How do I know? Why am I being asked this? Makes you very uneasy to become a master builder or carpenter, plumber, etc, just because you went to Home Depot to buy a kitchen cabinet. That is why we bought from them, we thought we were getting a bit of expertise. NO.

Finally the specs were all finished, we ordered, paid and waited waited waited. had to schedule the installers, plumbing people, the counter top guy, etc.

Installation started, we had no skirting board, per the installer, we had to go back to store to order, wait, pickup and make appointment with installer to come back. Board was there for a week, but clerks could not find this 12' board at the service counter. I went there at lease 6 times for the board, no dice. Watched other customers getting treated poorly at the desk.

I am surprised we did not have to make the cabinet ourselves with all the work we had to do to get those two little cabinets into mom's house.

Quality was ok as far as I can see. the countertop is especially nice, but I think we can thank the Corian guy they used. Ordered a matching Corian sink too, and that was nicely finished, and after 5 years,is in great shape.

The problem is Home Depot does not have skilled people working in the Kitchen cabinet department. It is a do-it-yourself but you get no discount for doing a lot of the work yourself. Just clerk types who can walk thru their computer program with little cabinet pictures. I am handy with my own home, my mom knew what she wanted, but when faced with all the choices, it would have been wonderful to have someone explain the difference between granite, Corian, etc. the namebrands of cabinets, and give us a little advise. They have all the samples, the cabinets, the knobs, the choices, but give absolutely no help in making a decision. It is expensive, and this clerk was just there to write up the order. Nothing more.

With all the trouble others have had with Home depot in this area, I think it should be a wakeup call to HD to hire some help who knows something. They could certainly sell more if they had someone there who knew something. i.e. Mom could have easily bought some overhead cabinets if it had been easy to do so. But by the time it was all finished (she is 80 years old), that was enough for her.

My mom's cabinets and sink was not cheap, they ran almost $8000 for two units about 7 feet long. For that money and all the stess and frustration, you would think you would get some kind of customer service!

Unless you are handy, a contractor, or able to do all the work yourself,comfortable essentually ordering all the items yourself with no help from them (and accepting the risk you could mess up) skip getting kitchen cabinets at Home Dept.

#87163

No kidding, shopping at home depot is so much fun, you can walk out of the store with anything you want and noone seems to care. Even people working there are useless, most of them can't even speak english - holy *** bools, you think you are talking to a profesional electician and he turns to be a philipino dude that talk to you in his own laguage ahahahahah Oh my *** god, they Suck!

Oh what about the shortty, fat and big bely Ryan who used to be a store manager, he is an ***..Ryan W.

who has been relocated to lengly...oh Ryan W. kiss my fat *** mother ***, you are a monster, a lier...you have a major attitude, u think u are very imoprtant- wooo I bet it makes u feel goo- wait a minut I've gotta tell ya that YOU ARE a big ***, ***, *** aghahgahahahahahahaha waist of time, every time you breath is waist of oxygen.

people watch out don't shop at Home Depot-

#755086
@PissedConsumer87163

YEAH, LEARN HOW TO SPELL.

#83460

We understand and can feel your pain. If you were to change the locations and the names; our situation is almost a mirror image of what has happened to you.

There are so many things that would be different now had we known only a portion of what we'd have to deal with by choosing HD to redo our kitchen. The first thing that would happen is that we'd have had absolutely nothing to do with HD. Basically they are a large group of incompetents.

If you are considering HD for a kitchen, or any installation for that matter; please take the time to read their 'Terms and Conditions' contact first, read it well, take time to digest what it is you are reading; they are all: me, me, me, me and no concern for the customer.

Buyer beware; consider a local builder of cabinets, sadly we didn't, to our own dismay and great loss.

#16701

Home Depot is too big and does not care about clients. Time again they screw things up and waste my time.

#16699

I am a builder for the last 15 years. Home Depot are undependable with customer service being the least of their worries.

I have tried time and time again to get them business however I always exit the store frustrated and disappointed. It is all about the bottom line revenue model with HD. I have wasted my time talking with clerks and managers explaining all the frustrations I and my 20 contracts have with them. Over the last 4-5 years none of our suggestions have ever been considered and notices their level of service has slid dramatically.

The biggest problem is they have no stock for contractors. Everything now a days is special order. The place is a joke.

I know most of the people working there agree and quote, "They can talk with management but they get now where" Oh well I do not spend any money there now and encourage my staff and contractors not to support them. Period!

#7941

MAY I SUGGEST THAT YOU GO IN TO THE STORE GET THE MANAGER AND HAVE A TALK I'M SURE HE WILL TAKE CARE OF HIS PROBLEM GOOD LUCK HAVE A GREAT DAY

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ID
#112320 Review #112320 is a subjective opinion of poster.
New Reviewer
I went into my local home depto Lompoc California 93436 and tryed to get some help with the construction job I was doing after walking around for 45 minuts I finley found some one that was not hiding or grap *** with the female staff and ask for a product that would...
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9 comments
#60773

Judging by the way you spell, not to mention the lack of punctuation, they didn't understand what the *** you were talking about. Also, it is not that hard to do some research.

Your lazy *** had no problem coming onto this website to complain did you? If you would have spent the same amount of time researching you would of known what to get an not made an *** of yourself.

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ID
#112235 Review #112235 is a subjective opinion of poster.
Location
Lompoc, California
Loss
$30
Home Depot installed Beaulieu carpet throughout my elderly in-laws' house in late 2004. We paid for it so that they were hesitant to complain about it to us. We therefore didn't know it was stretching until the one year warranty had passed. I called and wrote...
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18 comments
#1157923

Bought high end Beaulieu Berber "town square" carpet in 2008 and had it installed in two rooms with very little traffic. We had the carpets only cleaned professionally twice and they really did not need it since the rooms were very low traffic (our living room and guest room) and vacuumed every week or so.

We noticed that a loop or two became loose after vacuuming about a year ago and glued them back in place but now, less than 8 years later, rows of loops came up in two places. Beaulieu refuses to stand behind the product for two reasons: 1) you must have your carpet professionally cleaned every 12 to 18 months and have receipts as proof. 2) But even more ridiculous is that they told me the carpet was only warranted for 1 year (yes, ONE year) against manufacturing defects. Now I didn't expect large compensation but something in consideration.

My expectation for a very low traffic carpet would be for it to last at least ten years. The rest of their warranties for wear, etc.

are for 10 to 20 years which would imply that the carpet could last as long as 20 years!! STAY AWAY!!

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ID
#111833 Review #111833 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Product
Home Depot Warranty