Haelee Sdu

Employees being annoying around me.

A while ago, I went to the Home Depot to look for faucet parts. I decided to browse around to see if there was anything else I wanted such as paint colors, caulk or garden supplies.

A male employee walked past me, then paused for a few seconds and said "Hello may I help you?" in an exaggerated way.

I said "No thank you. I'm just browsing around."

Another employee called out to me and said "Hi! It's cold out there isn't it? You should wear long underwear, it may help."

They noticed I was wearing full winter attire head to toe even though it wasn't that cold outside. I have a medical condition. I can't hold body heat well. I thanked him for his suggestion.

Then more employees said "Hiiiiiiiiiiiiiii" others calling out from behind their registers in an exaggerated way. I was losing my train of thought due to the repeated interruptions I was getting and walked to a different part of the store to try to remember what brand name faucet parts I was getting.

I checked my clothing to see if maybe my fly was open and that's why they were making fun of me. (I think they were, I'm not sure.) If they were making fun of me, maybe it was how I was dressed. I do get made fun of for my condition by some people.

The same male employee who hesitated, turned around and greeted me followed me to the secluded area and said "Hello can I help you?"

I said "No thank you. I just need to get my thoughts together."

He said "Ok let me know if you need anything."

I said ok. I turned around and all the sudden the same employees were walking past me, saying in a very exaggerated way "You finding everything ok?" with huge unnatural smiles.

I thought "That's it, I'm leaving. I'm going to go research online about ordering my parts from a reputable online vendor, not at this store that hires obvious nutjobs."

In fact I don't think I'd ever visit again. I think I'll tell everyone how annoying their employees are so they wont' shop there either. My friend recommended a wonderful home improvement store that's an alternative to Home Depot. I'll shop there from now on and NEVER at any Home Depot branch. That shows you how pissed I was. You can't even hear yourself think around them. They were probably well meaning but WAY too overbearing.

I was extremely confused. When I shopped there with friends in the past, this never happened to me, but all the sudden they acted as if they overdosed on medication or something. I don't even know why they were acting that way towards me.

If I wanted help, I would ask for it. There's no reason to ask me multiple times in an irritating way, getting up in my face. Stop freaking out your customers, they are trying to think. Why are you even doing this?

This happened at Home Depot, 11215 St Charles Rock Rd, Bridgeton, MO.

Their phone:

(314) 291-****

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17 comments
Guest

I have NEVER had a Home Depot employee greet me or ask me if I needed help... I do know they have a lot of theft, so I am sure the employees, based on your clothing, thought you were going to try to steal something. You should have gotten the manager and explained your situation.

First B

I wonder if no one asked if the OP needed help if they would complain about that?

Guest
reply icon Replying to comment of First B

Probably, most likely what the OP forgot to mention was she was trying to steal and they were watching her, that is why she could not think clearly, why else would she be upset about them just doing their job, one tactic to deter shoplifting is to be overly friendly to the customer so that they know they are being watched. They are supposed to ask customers if they need help only once, the fact that they kept asking her if she needed help makes me wonder if she was stealing and the fact that she was nervous because they were just doing their jobs makes me even more suspicious.

First B

"Another employee called out to me and said "Hi! It's cold out there isn't it? You should wear long underwear, it may help."

Sorry I just laughed there.

Guest
reply icon Replying to comment of First B

I would have cussed that employee out and publicly humiliated them, had it be me. What a stup*d, azzhole, immature thing to say...

Guest

Its become the same way at all home depot stores apparently, as i frequently shop at two of them. It wasnt like this until recently, employees harassing the *** out of every customer who they pass by.

Its most likely the ingenious idea of some corporate *** who thinks they will increase sales by doing this. Its more likely they are gonna run off more customers than increase sales; i find it annoying as ***.

Ive gotten so fed up with the 'can i help you find something?' bs, that i just started completely ignoring them. Hopefully someday those *** will realize how *** irritating they are being and let their customers shop unharassed.

Guest

They're supposed to greet you. That's their job.

Did you expect them to do cartwheels too, just because they didn't have smiles on their faces? Can you smile at everyone constantly over an 8+ hour workday? I don't understand your complaint here.

There was no malice towards you. I bet had they ignored you, you'd complain about it too.

Guest

You may want to try the Chesterfield store. Much better than the Rock Rd.

or Page Ave.

stores. The comments made by others about your attire may be true.

Guest

I never get help at Home Depot, even had an employee ask me if I was planning to buy the washer/dryer set I was looking at. I said yes I would like to buy it right now, can you assist me and she then walked off and never returned.

The other extreme is what this customer experienced. Both extremes are annoying and there should be some happy medium. I would agree with those that suggested the employees were suspicious of your attire.

But what can you, right? Except educate them, if they get particularly annoying.

Guest

Yes I agree, way to many employees with absolutely nothing to do but annoy their customers and push them out the door. Sundays are the worst, there were so many employees at the front door greeting people I had to wait to get in the store.

Once inside employees asking if I needed help every 45 seconds. Meanwhile loosing my train of thought.

l rarley shop at home depot too annoying. Menards is better anyways.

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Anonymous
map-marker Manhattan, New York

THIS IS NOT A COMPLAINT, JUST A REQUEST

I loved the Home Depot orange bags. I bought many of them and found them to be ideal for carrying light stuff on to job sites and I am so bummed out to learn that you have discontinued them Please bring them back. I loved the Home Depot orange bags. I bought many of them and found them to be ideal for carrying light stuff on to job sites and I am so bummed out to learn that you have discontinued them Please bring them back. I loved the Home Depot orange bags. I bought many of them and found them to be ideal for carrying light stuff on to job sites and I am so bummed out to learn that you have discontinued them Please bring them back. Thank you Bernie Garvey
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Anonymous
map-marker National City, California

Review about Unprofessional Contractor from National City, California

My complained is with the independent contractor Home Depot company hires to install , diswasher and microwave. Very unproffesional, speak no english and rude. Never do business with home depot
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Anonymous
map-marker Ashburn, Virginia

Ordering blinds

I like to report some thing happed to me at Home Depot, the one locates in Ashburn across from Giant Foods store. I am deeply disappoint that I have ordered blinds almost close to a month now as speak. I have not got them. Every time I stopped by the home to check the order status. And all I was told the orders are in the mail. My store manager seems to be unconfident and did not try his better to help me out. The person who put the order was so unhelpful and does not have a clue to further investigate the issue. All and all, I requested to have cancelled my orders because of their services. I would not recommend all my friends, neighbors, and friends to shop there even if they pay lesser than Lowe's. I went to Lowe's and I have just a little more, but I have a piece of mind. Home Depot is never again. Their customer service is suck...
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Anonymous
map-marker Anchorage, Alaska

Military card rejected and sstore could not find my company at PRO desk

Went 90 miles to shop for about $200 worth of items last Sunday at Home Depot in Kenai, AK. They rejected my military card because it did not have "ACTIVE" printed on it. My card was printed before that change was made to the cards. So I went to the PRO desk and they could not find their list of active CONTRACTORS so was turned down there. I left my my loaded cart in the aisle and walked out. My local lumber yard is now my "GO TO" store for supplies. Home Depot is now history in my business. Local lumber yard (SBS) gives better service and quality products.
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Loss:
$200
2 comments
Guest

It's terrible to see all the complaints all over pissed consumer by military people upset because they didn't get a discount. Why do you feel so entitled?

I can't believe your enlistment papers said anything about being entitled to discounts everywhere you go.

Be happy when you get one but grow up and quit complaining when you don't. Don't get me wrong, your service is to be commended and it's great for you to get a break once in a while, just don't feel entitled to them.

Guest

Oh noes. I guess Home Depot should just believe everyone on word alone.

You have any idea how many times a day Home Depot is stolen from and scammed? Easily 5-25 times per store if not more.

That's why verification is needed. Stop being entitled and accept you did not have the proper ID to get what you wanted.

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Anonymous
map-marker Vero Beach, Florida

Never received estimate on a $10,000 enclosed porch job.

On Sunday, May 24th, 2014, went to store on Rt 60 & 58th St n Vero Beach FL. Talked to nice salesman about window and screens for my Florida room Set-up appointment to get estimate for job. On Wednesday, May 29th, Henry Domer & Stephen Shonn came to home, took measurements, gave ideas and stated they would back to me with a price. Store call June 4th, asking how I liked my windows, told her still waiting for estimate. OHHH! On Friday, 6/6, Henry called me and stated I would have a estimate within 48 hours, here it is 6/15/2014 and still nothing. MUST BE NICE TO JUST LEAVE A $10,000 JOB JUST SAIL OUT THE WINDOW. Way to go guys at HOME POOPY!!!!
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Loss:
$10000
Anonymous

Online Order SNAFU

This review is more for the store than the product. may 13 I saw these online and Home depot,Their add showed the main unit for these in store and in stock. I drove 20 miles to find they are not carried in the store. I then went to a local Bi Mart and bought the system and all 4 sensors they had in stock. I came home and ordered 3 more sensors though the online store of Home depot. about a week later I called home depot as to the shipping of my order as I had received no email conformation and my order status still said being processed. I was told to wait for a call in the next week. May 30 I received an email stating my order had accidentally been canceled and I needed to call Home Depot. after aprox an hour on the phone my order was supposedly replaced. June 6 I received another email stating they were unable to process my payment, which had been made through Pay Pal. During this call I was told the previous person I talked with had not actually replaced my order only adjusted the price. so after apox another hour I was asked how I planned to pay. I went online to Pay Pal and it showed the original payment still pending. Home Depot insisted I supply another method of payment even though my original payment was not cancelled. I told them to stick it and I would go back to Bi Mart. I had wanted these due to prowlers in my area. During this snafu waiting for these sensors I had my truck broken into and tools stolen. If I had had those sensors that may have been avoided. Thanks Home Depot. I will use Other avenues to purchase items from now on.
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Anonymous
map-marker Hyattsville, Maryland

Horrible Customer Service

I made a purchase online, and choose to do store pick-up. I there was only one register for returns, and one for customer service. I waited line for 45 minutes before I received my one item. The rep at the counter was with the one customer for more than 30 minutes and never called for assistance. When asked to speak with. A manager, I was told that they were not available. The rep keep holding a conversation with the two customers ahead of me and was on a cell phone, and run up a full cart of items over and over again. When I finally get to the counter, he gave me an excuse about his conversations. I will never pick-up my online items from this location ever again. I will never shop at this location again.
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Anonymous
map-marker Woodhaven, New York

Refused Return

My Husband is an Electrician and purchased some items which he later did not need. He asked me to return the items a few weeks later. Unfortunately, I misplaced or lost the receipt's. Home Depot denied my returns because of the amount, exactly $336.27 although I never returned anything to Home Depot before. When my Husband makes purchases at Home Depot sometimes the bill goes into the tens of thousands and they never refuse selling because of the amount. Thanks for the embarrassment Home Depot. I will never walk into your store again and I will encourage my Husband to look elsewhere when buying.
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5 comments
Guest

If its over 300, you need proof of purchase plain and simple.. They aren't the only stores who have that policy. If you buy extra, keep your receipt!

Guest

Your fault that you had no receipt. Do you think they keep track of who has and hasn't returned items?

Guest

You really thought you would be allowed to return over $300 without a receipt? Use some common sense, lady.

Guest

Home Depot isn't the only store that requires a receipt. Where are you going to shop when the other stores refuse your no receipt returns as well?

Learn to keep your receipts. If he is an honest electrician and pays taxes as he should he should have receipts to show his material costs when he files taxes.

Guest

YOU NEED A RECEIPT! Especially when it comes to electrical components.

People love to steal such items and try and return them for money. Having a receipt proves you purchased it from Home Depot and not some other store. Having a receipt shows what and when you purchased it. Many items can only be returned with in a certain amount of time.

YOU NEED A RECEIPT! Get over it, it's your responsibility as a consumer to keep track of your receipt.

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Anonymous
map-marker Richmond, Indiana

Customer Satisfaction Policy Review

I am not sure what is going on at Home Depot concerning their customer satisfaction policy. They have and are continuing to show less concern for what has help them to be one of the premier retails in the world. I recently purchased a deluxe Lawn Boy Lawnmower with all of the bells and whistles and due to the lack of service this as been a true nightmare Very disappointed
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Anonymous
map-marker Holt, Michigan

Paint not kept in stock.

Warning! Do not plan a job using The Home Depot paint. They haven't yet realized that a customer may be back for more paint, and so they haven't figured out how to keep enough stock on hand so that a customer can complete a paint job. Plus, the help at the paint section is so slow. It took me twenty minutes to get an associate's attention, just so that I can be told that they didn't have any of the base coat that I needed in stock. I'll plan my next paint job using Sherwin-Williams or Lowe's. Stinkin' Home Depot.
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4 comments
Guest

I find the Paint Departments at Home Depot frequently an un-kept mess. Spray paints and finishes-pffft.

But paint isn't the only thing not in-stock. I've had a lot of trouble with building supplies and plumbing over the last year or two. Part of the problem is that there are many aisles that are a mess so even the employees can't even tell what's out of stock. Then a lot of times the employees will put something/anything in any empty space to give the appearance they did their restocking jobs.

This is an old retail trick to give the appearance of full and/or on top of things. But again the wrong item in the wrong space makes it hard to tell what is out of stock. They should have a Sorry, this item temporary out of stock and has been reordered. I guess paints are too labor intensive for the company and employees.

I don't know how many times I had to pull a box tucked away behind other items or on the rear of the shelf at Home Depot or Lowes. Home Depot is the worst right now. They can't even keep bags of concrete signed correctly or in the right spot.

Same for the copper fittings and faucet stems. Orderly and in stock shelves are a must in retail because for every person the waits for assistance just as many will leave.

Guest

*** home depot and paint they know nothing about paint all the care is there Behr paint and nothing eles

Guest

You should try working retail. It's impossible to keep everything instock.

You would be shocked how much stuff a giving store actually sells. The only time a retail store can keep up with demand is if there is no demand.

Guest

Grow up. Any store can run out of a given product from time to time.

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Anonymous
map-marker Hamilton, Ontario

Order can not found

I submitted an order online on May 15 for patio cushioned sectional ( around 1660). Before placing the order I called the HD to confirm that I will be able to receive it before May 30 , as we have family event during the weekend. I was confirmed that I will receive the unit, as it was available, and I will get the email in 24 hrs. I did not receive any other email, but I called back to HD on May 23, and my nightmare started. First they told me that it is back ordered, after - it will be delivered from China and that is why it takes so long, and I was offered 25 $ for inconvenience ( 1) , after that I was told that it can not be delivered before June 13, etc. I was calling every day and every day it was a different answer. It was escalated, and I was told that it will be shipped on Tuesday, on Tuesday they told me it will be shipped on Wednesday ( today). And I just called again ( 9 pm EST) and I was told that my order can not be shipped, as it is back ordered. I will never never use HD online service. I will recommend all my friends not to do that, and I am going to cancel my order tomorrow morning. Well, and if you look here it is said - call customer service first. Guess what, I did called and tried to find my order, entering the order number, but it can not be found. Mistery...
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Loss:
$1700
Anonymous
map-marker Helotes, Texas

Took our money and left us hanging

Spent 8k on renovations with them and everything was late. When you complain about delays, they blame their third party contractors. Last straw was that they disconnected kitchen plumbing for counter tops and now a week after, no plumber to reconnect. They claim they don't have a plumber even in the city with population over a million. If you want to wait forever, then Home Depot is the place to go. When I asked for my money back so I could hire my own plumber, they refused. Not sure when they will be back as they won't even give me a time or day appointment. They have stood me up two days in a row now.
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Loss:
$7000
Anonymous
map-marker Richmond, Virginia

Home Depot Installation Review

Since Feb we have nothing but delays with our cabinet order..plus countertops.... 6 weeks!!! Then they didnt match with lining up with the rest of the granite and chipped whie installing....will never enter that store again!!! $20000 dollars later!!! So disappointed!!!
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Anonymous
map-marker Doylestown, Pennsylvania

Home Depot Protection Plan Review

Purchased a maytag washer with extended protection, waste of money, cause a and e factory service is whom they sent out which did not fix washer and now say it will be 5 days before another tec. Comes out . My advice check company whom will be used before purchasing extended protection plan cause most likely a waste of your money and don't buy from home depot ........
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