Anonymous
map-marker Oakville, Ontario

Home Depot - Marquee Iterior Review from Oakville, Ontario

I bought marquee interior color cameo white MQ3-32 in home depot. My Walpole prior painting was approximately ancient scroll MQ3-44. Home depot staff reassured me that I needed enough paint for just one coat. No second coat needed. After it was painted I had to go and buy another 2 gallons of paint. They were surprised and needles to say I am very dissatisfied with your product. One coat was very bad India. It doesn't work. It's a false advertisement
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1 comment
Guest

I was a professional painter for roughly twenty years. I can tell you that one-coat painting is a myth - regardless of which colour is being painted with or painted over.

For one-coat coverage to even be possible, a person would have to maintain computer perfect pressure on the roller such that the consistency would be perfect. Impossible.

As far as one colour covering another, it is helpful to understand that yellows and reds are made with clear colorant - there is no substance to the colorants, especially now that they are VOC free. It is very typical that yellows and reds will take three coats, even with a modern paint.

The best paint for reds is CIL DUO.

The best paint for yellows is prayer. BEHR paint is pretty good with yellows, and Benjamin Moore/Sherwin Williams have contractor grade paints (not the Aura etc.) that can give you good coverage.

Remember, the quality of a paint job has a lot to do with the painter and the tools. You spent a lot of money on the Marquee paint, so I am hoping you bought something like Purdy roller sleeves and brushes as well.

There is a bigger picture here.

And, when you ask an associate in a store for advice, also ask them where they learned about the product. If they have no actual painting experience, why are you asking them in the first place?

Anonymous

I purchased a ceiling fan from Home Depot a few weeks ago

I bought a Campbell brz ceiling fan #082392****07 52in. fan from the Home Depot in Pontiac, MI. 48341 zip zone ON June 29, 2014, and I went through the different channels on the Depot's 1-80*-654-**** Numbers to get the problem solved after paying it on my credit card for the part I needed for the ceiling fan remote control, after they sent me twice the wrong remote control for the fan even when I sent a picture of the remote control of what in looks like to a representative of the Home Depot, HER e-mail was cathy@***.com she gave me another phone contact number 1-95*-484-****, and talked to 2 different fellows before her I think one of the first guys name was Nevel the second guy name was i don't remember name, I remembered talking to a lady named Annie before them. But my issue is if they don't have the product then contact me and say it and replace my money back into my credit account, nothing more nothing less. Confirm to quality requirements. Now THIIS is why America is becoming a failure now and other countries are above us as Americans in business. My home phone land line no# is 248-338-****, now lets be A.S.A.P., please, what more do I have to do to get service.
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Anonymous
map-marker Port Chester, New York

Lousy American product

I was told by Home Depot professional paint department that the Behr paint is the best paint to-date. they even recommend 2 coats. after painting using semi-gloss, which I let it dried for more than 3 days, the paint peel off from the tape like a latex glove, like nothing was sticking or even painted. never never even look at Behr again. walk , no run pass it at Homedepot. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint. terrible paint.
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Loss:
$135
1 comment
Guest

What do you expect Home Depot employees to say? Something like this?

"Oh yeah our exclusive paint Behr is junk, don't buy it!" They wouldn't be working at Home Depot for much longer....

They're told it's the best by Home Depot so to them it's the best. They don't go and test the paint themselves or even have much painting experience they're just doing what they're told so they can keep their job so they can put food on the table.

Anonymous

Review

I am a Veteran who could not receive a discount because I am not a "Disabled Veteran." I guess my sEric is not worthy of Home Depot's recognition so therefore they are not worthy of my business.
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1 comment
Guest

Oh nooo boo hoo.. No where in your discharge papers does it say you're entitled to a discount.

Go to Walmart, Target, Publix, Kroger, Sears, KMart and see if you get a discount or not? I'm tired of hearing people complain about not getting a discount.

We CHOSE to join the military, and they CHOSE to give a discount to disabled vets, not all of us. Big deal.

Anonymous
map-marker Pensacola, Florida

No military discount on "home improvement" items

Just left one of the stores in Pensacola. Was buying downspout spout extenders and screen inserts to go in the downspout exit ports.

Was told that there is no military discount on these as they are home improvement items. The cashier could not explain why, he had just noticed recently that items were being blocked in the computer. I have enjoyed shopping at Home Depot in the past and appreciated the discounts they offered, especially when I had several small repair projects. Now these items would be classified as home improvement items and no discount.

Guess I won't be shopping there any more. Seems like they are just shooting themselves in the foot, especially in this military town.

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Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

5 comments
Guest

I work for Home Depot and the reason that happens is because the vendor or manufacturer of the item does not allow Home Depot to mark down their items for any reason. People don't understand that we do not own every product in the store most of the time the vendors handle their merchandise we just store it and make a percentage off selling it.

Guest

Sad. Just sad.

Did you join the military for a 10% discount? You are aware the military is a career choice and no one forced you to join? You're not special. Why do you deserve a 10% discount when doctors, educators, police officers, surgeons, firefighters, dentist, any other productive member of society don't?

GET OVER YOURSELF. My friends in the military think your type is a total disgrace to their profession.

Guest

Where do you come off feeling you are entitled to a "military" discount? Is it anywhere in your enlistment or discharge papers that you are entitled to a discount?

I don't think you'll find it there.

Quit feeling so entitled and you will get along a lot better in society. Be grateful when you are offered a deal but don't expect one.

Guest
reply icon Replying to comment of Guest-877957

How about Home Depot stops advertising something that isn't true and then using the manufacturer as a scapegoat. How about Home Depot employees getting trained on their corporate policies.

Home Depot sales clerk told me that John Deere doesn't allow military discount. Here is response from HQ saying they do and HD HQ saying they will inform store of their inaccuracy of agreements and policies.

Dear Ms. Burns,

Please accept our humble apology for the misleading information and

quality of customer service you experienced at Home Depot. Due to the

time I didn't contact you via phone.

John Deere does approve military discounts on their lawn mowers.

I will share your information with store management that we may inform our associates in providing accurate information on the products we sell. This issue will be saved under reference number 5416****. If you are in need of further assistance you may reply to this e-mail or contact me at the information below. Your patronage is important to us.

We would never intentionally jeopardize that relationship. Sincerely, Tanisha Webb Resolution Expeditor The Home Depot Store Support Center Customers First ! 2455 Paces Ferry Road, Atlanta, GA 30339 B/3 Phone Number 1-80*-***-**** Ext.

76274 Hours: Mon, Tues, Wed, and Fri 8AM to 5PM; Sunday 9AM to 5:30PM. In my absence, please contact Jordan Weston at extension 76954.

Guest
reply icon Replying to comment of Guest-877957

How about Home Depot stops advertising something that isn't true and then using the manufacturer as a scapegoat. How about Home Depot employees getting trained on their corporate policies.

Home Depot sales clerk told me that John Deere doesn't allow military discount. Here is response from HQ saying they do and HD HQ saying they will inform store of their inaccuracy of agreements and policies.

Dear Ms. Burns,

Please accept our humble apology for the misleading information and

quality of customer service you experienced at Home Depot. Due to the

time I didn't contact you via phone.

John Deere does approve military discounts on their lawn mowers.

I will share your information with store management that we may inform our associates in providing accurate information on the products we sell. This issue will be saved under reference number 5416****. If you are in need of further assistance you may reply to this e-mail or contact me at the information below. Your patronage is important to us.

We would never intentionally jeopardize that relationship. Sincerely, Tanisha Webb

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Anonymous
map-marker Newark, New Jersey

Home Depot - Return Problems Review from Newark, New Jersey

treated me as a bad customer. to return two light two light bulbs 175 watts they were both burned out I misplaced my receipts. I know that they get credit to wards damaged.. Ho admit from admit from their vendor out of a million light bulbs they import and export 100%. No defects are in anything cars planes I am looking for customer satisfaction. I spoke to kavleton wright ASM...George storemanager.. I wonder is it b cause I'm a Afro American and they do not want to treat me with the same respect that of white race, this location. I'm from Detroit. Is there a problem. I've seen people bring back items that did not have receipt that look worse than mines. Once again is it because I'm black. I'm sure Fox News would like to know that question. that the manages have the ri managers have the right not to accept the item. Is that the item according to the color of your skin and org is that the discretion we use because I look poor and I look like I'm running a scam...
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2 comments
Guest

Troll.

Guest

Pulling the race card is a bunch of BS. When your light bulbs burn out the thing to do is buy new ones, not take them back to the store and expect them to give you new ones.

If you are trying to say you had just purchased new bulbs and they didn't work it would be expected that you would have your receipts to show they had just been purchased. Your problem is the lack of a current receipt, not the color of your skin.

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Anonymous
map-marker New York, New York

Bought a Lawn Mower and used it twice it broke

I bought a lawn mower used it twice and it stop working, I went to the home depot and they told me I have to bring it back , 1st how is a lady suppose to lift and bring this back , Manager Yamilka told me they will arrange pick up for 20.00 and I will receive a brand new mower , I went the next day and the other manger Chris McMullen told me no I can not get a new one it will need to be fix. he was rude and left me on the Phone
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Loss:
$250
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

2 comments
Guest

First off how did you manage to get the mower in the first place? Why can u not brig it back?

Second the other person does not know what the manager said, sounds like the manager made an exception.

You need I find out when that manager works and go in to the store when she is there or only communicate with her. Tell the other workers it is per the manager.

Deasha Ndg

Who was the manufacturer of the mower? Normally the retailer is not directly responsible for the warranty coverage, thus my question.

How long had you had the mower? How did you receive the mower to begin with?

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Anonymous

Unhelpful Employees Review

I was looking for nuts and bolts I was only able to find five bolts of the right size and could find no nuts. I proceeded to the end of the isle to find 3 HD employees chatting. I told them I needed nuts and bolts and two locked in the other direction and the third pointed to the bins. I informed him the bins were empty he also looked in the other direction and ignored me.
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Anonymous
map-marker Cheltenham, Pennsylvania

Home Depot Delivery is Horrible

I wasted a whole day off from work waiting around for Home Depot to deliver a washer/dryer combo to my mother's house. The delivery guys arrive and proceed to take the appliance out of the box in the middle of the street. If that wasn't bad enough the appliance has a huge scratch and dent on it. The delivery guy informs me that this is the norm and that GE always sends them damaged goods. I call Home Depot and spoke with the manger at the store in Cheltenham, Pa and she blames it on the delivery guys. I call GE to ask if they are aware that damaged goods are being sent and that the delivery company blames them for it. GE tells me that they cannot ensure that products are delivered in a new state (even if that's what I paid for). I asked if that was the best customer service reply they could offer and the girl I spoke to in South Dakota had the nerve to say yes. This has been a truly frustrating process as I went through the exact same experience with Sears and thought Home Depot would be a better option, but it proved to be just as incompetent and uncaring as Sears. I know it probably doesn't matter to them at all, but I will never shop at either store again. Truly disappointing!
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Loss:
$1360
Anonymous
map-marker San Jose, California

Installation delayed and managers ignored and avoided the customers

When having a contract of carpet installation with Home depot. When signing the contract, they said they would have installation for us in 3 weeks, but they delayed for 7 weeks. We looked for the managers many times in persons, the manager promised to call us back and resolved to compensate for us, but he never did. We called, left a message at his desk, email him, came to the store to talk to him. For the installation, they assigned only one constructor and by himself, he carried a very heavy roll of carpet,which was very dangerous for the worker. We had to help him to carry it into our house. Home depot manager didn't care for their workers and customer. We used to have the contract with Lowe. Lowe are doing very excellent job. Please don't ever have any contract with Home depot.
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Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: Price reduction

Anonymous
map-marker Northford, Connecticut

Home Depot Manager Review

I recently went shopping at the North Haven Home Depot & dealt with the store man, Kelly Presti, about a damaged counter top I purchased thru special order. She was rude & abrasive!! She basically told me that if I didn't like their products that I should go shopping elsewhere. I'll never set foot in another Home Depot for as long as I live!!!
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Anonymous
map-marker San Jose, California

Home Depot Tile Installation Disaster

Had HD replace 1100 sq ft of tile. The tile work was as poor as it gets....... I told HD jus that, they sent the installer out who said otherwise?....... Really?.......... So HD sent a qualified inspector to give us an unbiased report.......Guess what?...... He agreed with us.....We asked HD to see the report, but they wouldn't let us..... Offered to come out a 3RD TIME or take a credit....Tried to convince them the credit wasn't enough....they said take it or leave it..........Funny how that attitude wasn't noticed BEFORE the sale............What a friggin' joke Home Depot is............
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Anonymous
map-marker Miami, Florida

Review from Miami, Florida

It's the 3rd time el Centro California. post office workers don't send me my mail, they send it to other houses. And today someone from my apartments brought my package back after a week it said online that was delivered but it was never deliver to me. And went to the post office and the supervisor couldn't help me, he took forever to show up then he was so lazy didn't even want to help me. He seem tired of just being sitting down all day.
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Anonymous

Gas range not working and home depot not of any help

I purchased a GE gas range from home depot online and installers came in on Aug 2nd 2014. Burners could not light but oven was lighting up. Installers and I spent about 30 minutes over the phone with GE trouble shooting but no success. GE advises to call Home Depot since I bought it from home depot. Home depot says the earliest a technician can come to look at it will be after 4 days!!! So I go 4 days without cooking? she says there's nothing else she can do! I ask if I can get a loaner from my local home depot 2 miles from my house or even get someone from there to help and she says no! We end up driving to Lowes and got a samsung model installed and worked like a charm. Be aware that home depot on-line purchases will be a headache to resolve issues if the equipment you buy is defective.
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2 comments
Guest

I bet you waited more than 4 days to get the stove delivered from Home Depot in the first place. Why do you think they would get a 2nd one to you any sooner?

GE is responsible for the repairs to the stove, just like GM would be responsible for taking care of a problem with a new car you bought and discovered a problem on the way home.

You should be blaming GE. They made the stove that isn't working properly and is providing the service you think should be quicker.

Deasha Ndg

I never recommend buying something like this online. With that said, I don't think 4 days is that unreasonable for a service call. I would be interested to know what you're doing with two ranges now.

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Anonymous
map-marker Regina, Saskatchewan

Atrocious Customer Service at Home Depot

My partner and I are installing a new floor, with products from home depot. The final pieces that we need on the last day were T-mouldings for the door ways, as well trying to find something for the main door to keep water ect. out. We went to the flooring section and found our T-moulding, but were unsure of what would work best for main door. So, as a lost customer, we thought we did the smart thing to ask a worker in the department. At first he misunderstood what we needed and sent us to the baseboard, so after searching there, we went back to flooring and tried to ask our question again. He mumbled something about not really knowing, but that the guy at Windows and Doors will know. So we went over there, and saw that he was currently with a customer, so we poked around to look at surrounding items to see if we could find what we need ourselves until the worker was done with the customer. We saw the customer walk away so we thought it would be safe to approach the worker with a simple question, and in return what I got was the worst experience I have ever had. He was so rude that he actually made me cry and I had to fight my tears until I walked away. He tried to send us back to flooring, when we tried to explain to him that they told us to come to him, and he eventually never even let us get our question out because he was so rude in everything that he said to us. In short, he was very belligerent, and was making crude comments, and his tone of voice was so off putting I stood their in shock that someone was actually talking to customers this way. He barked that he was still helping someone else and made it all very uncomfortable for us and the returning customer that we thought was finished. It is a simple as saying "oh sorry I am still helping this gentlemen with something and I will be right with you". Instead he insulted us for evening coming over there, and basically said we should get lost and return to flooring because he could not help us, even though he never stopped to listen to what we wanted to ask. I will never be returning to Home Depot again even though that was my go to store for home renovations. I will now be looking else where to a store that I don't have to leave in tears. It may seem like a silly thing to have tears about, but it was in the way the employee spoke and the things he said that struck that part. So disappointed that they would have such employees, that make a store unbearable because of such rude, inexplainable behaviour.
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