store service customer service customer home order manager people money delivery

Gift card | Home Depot review from Saint Petersburg, Florida

1.2
Details
I bought a gift card and it didn’t work. I put 600 on it. So when I called customer care, she saw that they order something on line. Since I live in St. Petersburg and where I buy all my items. Why would I purchase items from Ocala. They could have stopped it. I buy these cards for my brothers...soldiers. I might be leaving soon for Saudi Arabia and I give these to my neighbor to watch my place if something breaks. My mind should be clear and not thinking stuff like this. Guys like us, are the reason Home Depot doesn’t have to worry about there stores. I really think since this could have been stopped and see none of it made sense from my buying history. I think I should get a new card, so I feel safe buying more. Thank u
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Review
#1667652 Review #1667652 is a subjective opinion of poster.
Service
Home Depot Customer Care
Cons
  • No helping honest soldiers
  • Customer service in-store
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund
1.0
Details
Home Depot sent 2 novices to do our job. The caulking job was absolutely messy on the outside of both windows & also on the door. The trim was done by another person who could not speak English & we could not communicate with him. He attempted to cover up the caulking...
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Review
#1667546 Review #1667546 is a subjective opinion of poster.
Service
Home Depot Window Installation
Reason of review
Bad quality

Not Good | Home Depot review

I'm Allan Robinson I served in the Army from 12/78 to 12/84. I buy my things that I need for my house at Random, WVA. store. Everytime I buy stuff for my house I tell them I'm a Veteran, wear shorts or show my id. they say O you didn't tell me before I ring you up. I been dealing with this store for about 4 years and bought many things with in this time. My question is : "do you give Veteran discount or not," because I never got it.
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1 comment
Anonymous
#1754857

What does wearing shorts have to do with anything? When do you tell them you are a veteran and show your ID?

It sounds like you are waiting till the end of the transaction rather than at the start of the transaction. Best to ask for the discount before they start ringing it up.

Review
#1666489 Review #1666489 is a subjective opinion of poster.
Service
Home Depot Cashier
Reason of review
Problems with payment

Delivery Co. sucked | Home Depot review from Langford, Victoria, British Columbia

I had bought a $3,000 generator that weight 500 lbs from Home Depot it was to be delivered and placed on a concrete slab in my back yard. The deliver co was to call me 1/2 hr before they arrive so I could be there to show them where to place it. The delivery Co never called. When I got home they had already delivered the generator and left it out by the street. I had to hire someone to move it to the slab at my cost
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Review
#1666147 Review #1666147 is a subjective opinion of poster.
Service
Home Depot Delivery Service
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction

Bad cashier experience | Home Depot review

Cashier got a attitude when something was marked wrong
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Review
#1665836 Review #1665836 is a subjective opinion of poster.
Reason of review
Poor customer service

Worst customer service. | Home Depot review from Warrington, Pennsylvania

1.0
Details
Ordered carpet to finish a home remodeling project. After they measured I’m told they can’t install in NJ because I ordered in PA. I spent over $60,000 in Home Depot on this renovation and now they tell me policy has changed and they can’t institute carpet. After 3 trips to get my refund I still have not received it. Home Depot calls me every and tells me to stop in for my debit card refund. When I get there no one can figure it out. I just moved an $80,000 order over to Lowe’s due to poor customer service. I’m done shopping at Home Depot.
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Review
#1665137 Review #1665137 is a subjective opinion of poster.
Service
Home Depot Carpet Installation
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$35
Preferred solution
Full refund
1.4
Details

Update by user Oct 24, 2019

I went to the Better Business Bureau and I talked to Home Depot’s headquarters representative who was some foreign woman. She was just as dumb.

I had to cuss these people out.

So they let me have the pillow free of charge and if I didn’t want it, to throw it out. I...

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Resolved
Review
#1663174 Review #1663174 is a subjective opinion of poster.
Service
Home Depot Customer Care
Pros
  • Easy website usually good shipping
Cons
  • Terrible customer service in returning anything
Reason of review
Order processing issue
Loss
$42
Preferred solution
Full refund
Tags
  • Lack Of Knowledge
2.2
Details

Update by user Oct 24, 2019

The other company did a great job. They were on time, came with 4 people, cleaned up after themselves, and took away what we did not want.

Home Depot Manager told us that if we cancelled the order, we would have to pay a restocking fee of $150. The merchandise wasn't...

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Review
#1662894 Review #1662894 is a subjective opinion of poster.
Pros
  • Lowest price on appliances
  • Installers
  • Lowest price
Reason of review
Access/ activation issues
Loss
$400
Preferred solution
No solution possible because we made purchase from another company at a higher price.

Trying to get an order for blinds | Home Depot review from Freehold Township, New Jersey

The very nice person came to our home and measured for blinds however the person at Home Depot has not called me back for the follow up on my order. After numerous visits and phone calls, it seems like they are turning to what could be a pleasant experience to a chore.
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Review
#1662742 Review #1662742 is a subjective opinion of poster.
Product
Levolor Blinds
Reason of review
Order processing issue
1.0
Details
During the installation I was home the entire time and kept my eye on the 3 people working. The minute they pulled out of my driveway I was walking through my house admiring my new carpet. In doing so, I discovered my sconce had been broken and glued back together. I...
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2 comments
Anonymous
#1759579

Be careful you don't spend so much that you price your home out of the neighborhood. And don't forget the tax ramifications.

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Review
#1662318 Review #1662318 is a subjective opinion of poster.
Service
Home Depot Carpet Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered