Aeriana Jmu
map-marker Piedmont, South Carolina

Foul customer service

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Rude sales associates and inappropriate behavior by the manager When I asked them on the phone to add to an order I had placed 5 minutes previously online to the delivery truck the manager was rude and arrogant. I told her the only way to resolve this was to cancel order she threatened the total delivery as unable to for fill if I was to resubmit order.
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User's recommendation: Don’t talk to the staff they are uninformed need more training especially in being helpful

2 comments
Guest

Adding to existing orders is't always as easy as you might think it is. Take time ti finalize your order before you place it to avoid the hassle and possible expense of adding more later.

Myrle Ojr
reply icon Replying to comment of Guest-2289250

The truth is your web site sucks and it is definitely not the customers fault it was designed for failure.Take responsibility the customer is always right

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Lucy L Djt

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Verified Buyer
|

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Verified Reviewer
| map-marker Washington, District Of Columbia

WORST VENDOR

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Home Depot - WORST VENDOR
NEVER AGAIN will I purchase any item from Home Depot. I ordered a GE washer/dryer unit for a rental property in Augustover a span of 1.5 months, 3 deliveries were made with the product severely damaged each time. One of those times, delivery crew damaged the pipes and walls AND threatened my tenants. There was a 4th attempt at delivery but the delivery crew failed to wait for the 15-min window and left without completing delivery. Unbelievably awful experience and so I will never shop at Home Depot again.
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User's recommendation: Shop at Lowe’s

TB b Cfj

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Verified Reviewer

I was paying off my account and was told I would be charged a 5.00$ fee so i just closed this account completely. I guess you would rather loose a customer than wave a $5.00 fee!!!!!

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You have no idea what customer service is all about!!! I guess you would rather loose a customer then wave a $5.00 service Fee!!!
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Preferred solution: An answer to my question

User's recommendation: DON'T SHOP HERE!!!!!!!!!!!!! They have no customer service.

2 comments
Guest

You aren't telling the whole story. First of all, Home Depot has nothing to do with your account other than accepting it as a form of payment in their store.

Your account is with an independent company.

If you wrote a check for the total balance of your account and mailed it in there wouldn't be a charge. I expect you were trying to make a payment in manner that isn't typical for paying your bill and they charge a fee for that method.

Myrle Ojr
reply icon Replying to comment of Guest-2282289

Again we (consumers)pay your salary so ANYTHING WITH YOUR NAME ON IT,IS YOYR RESPONSIBILITY!

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heather f Orj

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Verified Reviewer

Horrible Interaction with Home Depot Employee

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I needed to return a malfunctioning ceiling fan that we had put together so it was all still in on piece in the back of my car. It was a rather large fan so I need help with unloading it. I pulled under the contractor canopy and asked for someone to help me take the fan out of my car and onto a flat bed. Nice young man helped and then I asked if it was ok to leave while I parked my car or if I could leave my car there while I ran in to make the exchange. He said - go ahead and leave your car - its not a problem.

So I took my fan to customer service which took a bit longer as there were no replacement fans in the spot that where I had gotten the original one from. They told me to shop around a bit while I waited for them to get one down from the rafters. As I walked around the other end of the aisle I found there were quite a few on the opposite end cap. I got my fan - went and paid and when I walked back to my car I was met by a very irate Home Depot employee who proceeded to scream at me.

He told me I had no business parking my car where I did. That I should never have pulled in there to begin with as I have no business there not being a "contractor" and that I was too lazy and privileged because I went "shopping". I tried to explain what had happened and I was told that I could leave my car in the spot while I ran in to make the exchange - he got louder and more belligerent and kept berating me in front of a group of men and other Home Depot customers. He summarized his tirade by saying that if he ever saw my face or my car again he would have "my *** towed".

I ended up ineffectively yelling an invective at him and told him I was going to find the store manager. I left and parked (apparently correctly this time) and asked to speak to the manager on duty. I shared my experience with him and he asked that I walk with him to identify the individual. Which I did and then left - as I was walking out I ran into the young man who had orginally told me it was okay to leave my car and let him know what had transpired. He was very apologetic and said its my fault - no it was not his fault that the crazy person went off on me like he did. He shared this was not an unusual reaction from this person.

Let me say - I was aware that I might block people which is why I asked if it was ok - I would have apologized and said sorry won't happen again - instead I was left shaking and practically in tears (no woman wants to break down in the middle of Home Depot...) it took me hours to finally calm down and yet today I am still in turmoil and upset. No amount of Zen can take the feeling of being violated away.

I am writing this because no customer should ever be spoken to in this manner - ever.

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Pros:
  • Proximity and variety of goods
Cons:
  • Bad seed employee

Preferred solution: Apology

User's recommendation: A. Don't believe it if they tell you it's okay to park where they tell you B. Don't let the incident slide - this is how bad things happen to good people

2 comments
Guest

If it had been a quick exchange I doubt there would have been a problem but this obviously took much longer than anyone had expected. When you found there would be a wait to get your product, the considerate thing to do would have been to move your car out of the loading area.

Put your self in the position of someone there to purchase bulky materials like plywood or lumber only to find a car parked in the loading area for an extended period of time. Bet you would appreciate it if they moved their car so you could get your materials.

heather f Orj
reply icon Replying to comment of Guest-2241875

I do not disagree with your point of view. I wasn't blocking anything but I did have to go to the customer service desk rather than to pay in the contractor check out.

All that aside - verbally assaulting a customer , cussing at them and then threatening them is a terrible way to manage a situation and one that has left me shaken and Home Depot has lost a life time customer.

I was told it was okay to leave my car where it was and to do what I needed to do after asking if I should move. Facts do matter.

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Jay T Wnr

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Verified Reviewer
| map-marker Blue Springs, Missouri

Store policy

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All lumber carts are all now kept outside per new store policy. There were no signs alerting customers of this new policy so you walked around looking for a cart until you asked. Then the carts were down by main entrance not by the lumber door, how asinine is this total picture? My company spends thousands of dollars per month here but will move forward to looking at other options.
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Preferred solution: Resolution

User's recommendation: Look elsewhere

2 comments
Guest

Now that you know where the carts are it seems like it would be a lot easier to grab a cart on the way in rather than trying out other stores to see where they keep theirs.

Guest
reply icon Replying to comment of Guest-2279232

Have you ever tried pushing a lumber cart through aisles that are loaded up with merchandise that won’t fit on their shelves. This HD is not as large as many and really makes it awkward maneuvering around people and objects. If you haven’t been there try it sometime

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HRoger N

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Verified Reviewer

Asking for information for user name and sending letters concerning my credit............

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I have received 4 requests this year alone that were supposedly sent by Home Depot requesting my user name, and password and other information. Three of these were differently scams, (as I determined were scams) how can a person tell.

Look very close at the address that is sending you the email, if there are questionable errors and their address looks strange don't send any information.

The forth email was from Home Depot. Who wanted information that would let any one use my information to open credit anywhere. I called their customer service and told them if they don't have enough information prior to these letters, they could go ahead and cancel my card as they're warning me.

My credit with them has been perfect, mostly paid when statement is received or as required when purchased on time.

This call was recorded, and they can play back my call. I do not plan to give my information, as they can get information from their records and the credit bu-rough.

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Pros:
  • Great products
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Dont take chances with your credit.

Adele B Ods

They actually stole from me

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On or around September 2 , 2022, I went to the Home Depot on Lima Rd in Fort Wayne, Indiana to make a return on 11 boxes of Prego hardwood flooring that I had purchased a few months prior. I hauled all the boxes in the store and then Gabrielle, whom was working customer service that shift , started on the return.

He was having difficulties processing the return and as the line grew long behind me o told him to go ahead and help the other customers in line and Ill come back in a few minutes . After around 30 min of browsing the store j went back to customer service and Gabrielle started working on my return again . He told me he wasnt sure why it wouldnt process, probably a glitch in the software . He told me to go ahead and leave all my boxes of flooring there and he would make a case for me to return .

He wrote down my phone number on a piece of paper, told me to call the store on Tuesday for an answer, then looked me in the eye and said dont worry, I got this , Im on top of it. I called the following Tuesday and an irritated sounding Gabrielle said , he hasnt heard anything Back yet on the return, assured me once again hes on top of it and told me to wait for his call. He hasnt called me back and its been well over a month. Called online customer service and told them what was happening.

They didnt see any record of a case being made but started a new one which meant even more time waiting. They said the Lima road managers typically respond back within a few hours. Never heard from the manager either so I had to call online customer service again to ask about the case. The response from the manager was she needs to talk to Gabrielle

Why would I talk to

Gabrielle , whom hasnt called me back as promised even just once.

It is very clear that Home Depot could care less and has no issue with the fact that they stole almost a dozen boxes cf flooring from me.

Breaks my heart because it was my favorite home repair store, and as a single, female, first time home buyer I really valued their expertise .

I was loyal to them but they dont care about a small customer like me . They allowed me to be ripped off inside their own store without a care in the world.

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Loss:
$1
Cons:
  • Customer service is a joke

Preferred solution: Full refund

2 comments
Myrle Ojr

Dis Home Depot ever settle your flooring issues? Email me at sincityservices@***.com

Guest

You neglected to say if you had the receipt to prove you actually paid for the flooring.

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DALE M Kgt

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Verified Reviewer
| map-marker Scarborough, Maine

Unhappy with your web site and you should be too because it is costing you sales. I bought from amazon because I could not buy from Home Depot website. You are losing money and lots of it.

I tried to buy from your website without opening an account, no way to place order as a guest but I did not have this option. You lost this sale. Call me on 904-655-**** if you care and want to know more.
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Cons:
  • Home depot is dead

Preferred solution: service!

1 comment
Guest

It isn't a credit account. It is a way of keeping track of your purchases.

With an account you can easily go back and check status of your current order or pull up receipts for your current purchases. Bet you have an account with Amazon.

William C Ugp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Miami, Florida

Extremly poor delivery service

Home Depot - Extremly poor delivery service
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Purchased a 400 pound toolbox and setup delivery. Arrived 1 hour early returned 5 hrs later, damaged, refused to take back, return to pickup Sat wrong address, returned following Sat wrong adrenaline, 2nd delivery damaged product driver took back, 3rd pickup Sat still waiting, total hrs waiting for failed delivery 13hrs. Order cancelled. Still waiting for pickup.
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Preferred solution: Full refund

User's recommendation: Beat wishes

Efren Edh
map-marker Albany, Georgia

Product iwalk onnath tubs for Seniors information

First call to Gretna , La. Store: call back. Someone hangs the phone in my ear! No one answers to my questions anot at this time..serchbout walk in bath tubs in stove locally
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Anonymous
map-marker Glendale, Arizona

Email you can't respond to and 800 numbers that are automated and useless.

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Ordered a refrigerator on 11/02/2022, to be delivered on 11/04/2022, which for no apparent reason they rescheduled delivery for 11/11/2022, which was unacceptable to me because it was veteran's day. Spent almost 2 hours on their 800 numbers which aren't helpful with my intentions, hanging up on me, stating they couldn't match my phone number, repeating the same questions I couldn't answer, etc.

Finally got a hold of a live associate and rescheduled delivery for 11/18/2022 and was surprised by delivery on 11/11/2022 who threatened to leave refrigerator on front porch. Via phone I told them that wasn't acceptable and they took it away.

Well, now bc it's the 17th and haven't received an email or call to verify tomorrow's delivery and spent another 90 minutes or more trying to reach someone on two different 800 numbers, and didn't succeed, so maybe I'll get a surprise visit tomorrow if the different associates somehow communicated my rescheduling for 11/18)2022. What a fiasco that could be so easily resolved.

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1 comment
Guest

Why didn't you just take it when they arrived on the 11th? Might have been a little inconvenient but you would have had your refrigerator.

katharina c Exg

I purchased a Whirlpool washing machine june 2019. Home Depot has sent out a tech 6 times so far this month to still not have it repaired

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I purchased a Whirlpool washer 6/2019 from Home Depot. Within a year, clothes stayed wet.

Repair was made. 6 months ago, same problem, repair was made as I had purchased Extended Warranty from Home Depot. A month ago same problem. A tech has come to my home 6 times to repair this problem this month.

Last week he spent 3 1/2 hours in my basement. He left saying "can't fix it" only to find out that they scheduled yet another visit being the 6th this past week. Same guy left saying "I can't fix" He doesn't speak English so any questions I ask him he just stares. I keep calling the Warranty Company and Home Depot - The call goes off shore to the Philippines, and then it gets escalated to a supervisor in the Philippines who is "happy to escalate my issue".

It then goes NO WHERE. So I have been doing this for a month with no resolution. At what Point will the Warranty Company provide the buyout as stated in the contract which I purchased from Home Depot? When I called the next day this week, I found out that the tech made ANOTHER appointment to come back to my house next week (making 7 visits this month) without informing me.

How many times can they do this? I have taken off 6 days of work in the pass month - without pay as a single mother of two. Yes I am a pissed customer.

I will never ever purchase another appliance or anything if I can help it from Home Depot. Thank you for listening

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Cons:
  • You can not resolve issues

Preferred solution: Full refund

User's recommendation: Do Not purchase from Home Depot nor their Warranty program

1 comment
Guest

home depot does not send out techs, it's an indepent company that sends out techs that work with them on Home Depot's behalf. people really need to read these things when buying them, i personaly think they're shady but they lay it out there provided you READ it before buying and registering it.

OH S Ypn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damage product

Hi, I placed an online order through your app/website and my box fan is not working. I am calling to request for a refund. DoorDash, on the other hand, said that they will take full responsibility, however, since the order has been placed directly through you have the authority to process the refund back to my card. That's why I'm here asking for assistance since I am not able to call your support line. Reference I got from DoorDash:46874****
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Preferred solution: Full refund

Scott H Huu

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Verified Reviewer
| map-marker Rochester, New York

Mistake

I didnt want to talk to card services I needed customer service I dont have abgnkfe to write so this is my 10@
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User's recommendation: Nothing

Michael K Qyf

Credit card fraud

There is 20 pending transactions on my debit card I don't have a account with Home Depot My card wasn't lost or stolen and I don't shop online I made a transaction at Walmart around 2:45p.m at around 3:30 I started getting transaction back to back from home Depot until all my funds was gone and till this day the merchant is still trying to take money off my card.They stolen over 800 dollars off my cash app with then 8 minutes why is all these transactions pending for 2 days Please get to the bottom of this
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Loss:
$863

Preferred solution: Full refund

1 comment
Guest

You need to contact you bank and report fraudulent use of your card and get it canceled. Not a Home Depot problem.

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