Submit ›
or
2.2 Based on 345 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location of store 10
    • Product availability 6
    • Service at the store 5
  • Customers don't like
    • Lack of customer service 43
    • Unwilling to fix problem 19
    • Customer service 8

I purchased a new refrigerator from HD, the first delivery, yes first! Was supossed to be delivered between 7:30 and 10:30 on a Saturday, at 10am I got a call that they couldn't fit my fridge on the delivery truck and they would deliver it "sometime" that afternoon. When asked what "sometime" meant I was told by end of day. So I had to wait around all day for the delivery. When they finally showed up and brought the new fridge in it was damaged.... Read more

Was this review helpful? 0 0

Home Depot at Bellingham MA. Kitchen center are the most rude employees ever. The lady there told me that it would cost to much money and not to waste my time and that she was booked anyways so not to bother.... That store is the worst, done going in there. Read more

Was this review helpful? 0 0

Store estimate was way off (underestimated). This is very deceiving  when price comparing. First home measure by installation contractor had errors that I needed to correct. Installation contractor takeoff rounded up everywhere possible, adding over 5 sq feet to the cost which is considerable since the cost is materials AND labor. Second home measure by installation contractor had errors that I needed to correct. Installation delayed due to... Read more

Was this review helpful? 0 0

Home depot Shipping and Installation services are HORRIBLE! Their employees “shipping and installers” are *** and way under trained! I have ordered a high end gas oven range, PAID installation fee’s, and PAID for “HAUL AWAY OLD APPLIANCE” fee. This oven was for my father as a early Christmas present. When it arrived, the two *** Installers didn’t even know how to disconnect the gas pipe fitting! They had to call someone else “supposedly their... Read more

Was this review helpful? 0 0

I have spent over 180 minutes to find out why my egift cards can be seen before I submit my on line order, but don't show up after submit my order. They don't show up even after they send my a confirmation email. I check my egift card and it said it has a balance of Zero. So I go on the Chat line and after 180 minutes, I found out that egift cards don't show up until you receive a shipping confirmation. Prior to receiving the shipping... Read more

Was this review helpful? 0 0

On Nov 4th, I had a measurement for door a taken. On Nov 10th order was placed, however, the order did not go through. I was not informed of this. When order was placed told to give it two weeks. I checked on order on Nov 25 and was told order had not been placed. The level of incompetence at the Boulder store is monumental. Now I'm being told door will not be in store until January. This is the front door to my house. Right now my front door is... Read more

Was this review helpful? 0 0

Homedepot.com advertised in all caps, "FREE SHIPPING ON ALL GRILLS". When i went to checkout and make my purchase online (gift for my parents), the only shipping options available were "in-store pick up" or "expedited delivery" for $79. When i used the chat function the customer service agent and her supervisor both stated that the grill i chose was not eligible for free shipping because the local store had it in stock and it's considered... Read more

Was this review helpful? 0 0

Bought a dryer from Home Depot, they delivered the Dryer on a Saturday and the delivery person cranked the gas valve so hard he caused a small gas leak, had to have Nicor replace the valve at a cost of $60. Dryer supposedly brand new, makes a terrible loud rattling noise off and on after the first minute it is on. Spent 4 hours on the phone Monday being hung up on by the automated system when I would choose issue with appliance delivered.... Read more

Was this review helpful? 0 0

Bought a washer and dryer from Home Depot. The dryer was damaged and had to be replaced. the washer was to be leveled and was not done. A week later a new dryer was delivered and both installations were not done properly. The washer was not properly leveled and the dryer duct work was done in a shoddy improper manner. The installers are truck drivers who are only interested in getting the appliances in place and seeing that they start up. See... Read more

Was this review helpful? 0 1

How about this?I fell off my Werner MT-22 ladder yesterday after it collapsed underneath me. I submitted this review of the ladder on Home Depot's Customer Review site. "I've had this ladder for less than 3 years and have only used it to bring Christmas lights up to the roof and then back down. It has not been overloaded, put at an extreme angle or overextended. It just collapsed on me as I was at the top third of the extension. Really, really... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
 
×
You are reading about Home Depot.
Filing a new complaint about
×