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A couple of years ago, Home Depot was having a sale on Werner ladders. Two FS108 8' fiberglass stepladders (250lb rating) were purchased as gifts for $72.00 each. The ladder failed causing severe injuries and medical bills totaling approximately $50,000. This past Christmas, I noticed the ladders were on sale again and I wanted to warn unsuspecting individuals that these ladders have flimsy hinges and are unstable. There have been numerous...
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Anonymous

Anonymous Is it just your claim that the hinges are at fault or do you have proof? Seems like someone that had the proof that the hinges were at fault would have gone to court to recove...

#1012339
During Christmas, a few years ago, Home Depot had a sale on Werner ladders. Two ladders were purchased as gifts for $72.00 each. The ladders were Werner FS108 8' fiberglass 250lb rating. I noticed the ladders were on sale again this past Christmas. I wanted to warn unsuspecting individuals as to the lack of quality of this item. There are many complaints about the flimsy hinges that are causing injuries to many people. My post: Hinges are too...
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#1012323
The interchangeable Ryobi 18 V Tool collection is one of the smartest ideas to come along in a long time(same battery operates 50 tools) and I'm sold on this innovation. Here's where the problem begins with Home Depot. When checked online , Ryobi tools are listed "in stock" at store , and they aren't. After driving 10 miles to my "local" store , I had to find a salesperson to find the $40 tool in the store , and he couldn't . When I suggested...
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2.7
I liked
  • Way home depot operated in years past
I didn't like
  • Current home depot
#1012123

Chest 6 9 Freezer Hmcf7W2 Review

#1007929
After calling the store to make sure they had 6.9 freezers in stock at The Home Depot, 660 W 12 Mile Rd, Madison Heights, MI 48071 was told they have seven I drive to store to find out Jerry is to Busy to dig around for them and I was told to go to Southfield location because they have more stock I live in hamtramck I will never shop at this location or any other ones again
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Lg Electronics Washing Machine Review

#987082
1.0
I have the very same problem. Purchased through Home Depot, purchased 4 years back. I tried to fill out a form provided on line at LG and it will not accept the information now to send with very good pictures. LG does not care about customer's with mfg. defects of their very expensive washer's ($1,000.00+).
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Home Depot Customer Care Review

#982682
4.4
John in appliances has been my rock star. For weeks now I have been getting the run around by other people at other home depot locations as well as the Electrolux customer service representatives. John was the only one that got me answers and helped me. Keep employees like John and I will buy appliance here in the future for me and my renters. Thank you John your my hero.
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Home Depot Customer Care Review

#972088
3.1
Ordered a product online, a week later I was told they didn't have it in stock. Would not do anything to fix the problem. Horrible customer service
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This company ( Spirit) as I found out after my failed installation was almost 2hrs late -based on their 4 hr window. They arrived @5:45pm The installers failed to complete the job because "someone" did not put the correct part in the stacking kit. The installer suggested I contact Home Deport to order the part "myself" and stated I could complete this task and place washer/dryer into correct place my self too. The installer also relayed that his...
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3.3
I liked
  • Staff friendly
  • Customer relations
  • Knowledgable
I didn't like
  • Installation contractor
#1011229
I went into Home Depot located in Tewksbury MA to purchase a couple of plumbing Products. When looking for 1/2 inch bell hangers I was brought to the area of the store where they should have been located. The employee stated "We do not have any 1/2 inch left". I then asked if there may be any up on the shelves. Without attempting to look, he stated "If it is not here, we do not have it". So I didn't purchase this product and moved on. When...
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2.1
I didn't like
  • Poor customer service and lack of stock
#1011103
I ordered several things from HD Online on 2/3/17. The order total was over $60 -past their minimum. I paid for the order NO SHIPPING CHARGES but then the receipt that popped up had $20 in shipping. I immediately did an online chat with HD and asked to cancel the order. After agreeing to cancel my order due to shipping charges be added to my order AFTER the order was placed. The rep offered to remove shipping charges. I checked my credit card...
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#1010086
I purchased a dishwasher from Home Depot and paid Home Depot to have the dish washer installed. The cabinet next to the dishwasher was damaged during the installation. I contacted Home Depot regarding the damage and they referred me to the installation vendor. This vendor declined my claim without even sending someone out to look at the damage. The fellow that installed my dishwasher did not arrive at my home until 8 or 9 at night. He said he...
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1.0
I didn't like
  • Customer service more line no service
  • Customer service more like no service
#1009915
Giving one star as I no lesser option is given. The overall customer service, urgency and respect of customers time, equals a 0 star rating. I purchased a dishwasher mid November and was supposed to get it installed on Dec 2nd, I took the day off work just to sit at home all day waiting, as nobody showed up. After calling supplied number and getting rerouted a couple of times I was told that they unfortunately didn't have the item I order, it...
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1.0
I didn't like
  • Customer service
#1009874
I made an online appointment for HD to look at my kitchen for refacing. Got a call back saying that the appointment that I had made was not available, even though I received online confirmation of the appt. And when I said that I had confirmation from online appointment, they said it was not real. Then they told me that if it was not for the entire kitchen they weren't interested at all. Customer Service was rude and unaccommodating, and said...
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#1008641

Contact Home Depot

Headquarters Address:
Home Depot
2455 Paces Ferry Road
Atlanta, GA 30339-4024
Phone:
(800) 466-3337
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Top Rated Products Manufactured by Home Depot

I ordered a stove, microwave & dishwasher from the Pflugerville, Tx Home Depot which was to be delivered on 1/14/17. Dishwasher door was dented so they tried to call in to Maytag to reorder another one was not able to get thru, stove was installed and when they plugged it in it did not work, they checked the outside breaker and told me it had to be replaced where do you find someone on a Sat afternoon to do that, I called an electrician and made...
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1.7
I didn't like
  • Unhelpful staff
#1008148