Submit ›
or
2.2 Based on 301 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Location of store 10
    • Product availability 6
    • Service at the store 5
  • Customers don't like
    • Lack of customer service 41
    • Unwilling to fix problem 19
    • Policy 6
Advanced
search
loading...
More Less

I purchased a dishwasher form the Home Depot and the gentleman that helped me was great, the trouble was getting it delivered. They Home Depot contracts out their delivery service and just a heads up, they are SLOW!!!!! it took two weeks to get the first delivery, which arrived LATE. then that one was damaged. So it took another TWO WEEKS to get the new one a scheduled date, then they window time is between 5 pm-9 pm. When i called the RAS... Read more

Was this review helpful? 0 0

They charged me 1800 more than the two other (small, no name) companies I was considering. I went with Home Depot because I thought they would somehow be better - the whole Home Depot name and all. First, they didn't show up on the scheduled day. I was on the phone with them the entire day and they made one promise after another. Finally, after hours of waiting and calling, they admitted no one was going to show up and that they could not tell... Read more

Was this review helpful? 0 0

Wow. First Home Depot screws up our window order and now they measured wrong for our carpet that we have been waiting one month for. How disappointing to have the guys show up with the roll of carpet and find out it is not long enough. How incompetent was the employee that measured the room...he had one job! Ugh, so irritated. Never again will we do business with Home Depot.

Add comment

absolutely shocking delivery setup. their strore called to say delivery next day was cancelled. truck arrived next day & left note. no confirnation of next possibility noone seems to know what is happening

Add comment

this is my review of the tarp i bought and my experience with customer service. just to find out it would not be published. im sure it was because it was such a bad review. PIECE OF JUNK. NO BETTER THAN A BLUE TARP i bought this last year online. after reading the product description. i was led to beieve it would last a few years. i had to specially order it online. i actually didnt put it up for about 4 months after i bought it. now one year... Read more

Was this review helpful? 0 0

I purchased a 15KVA whole house backup generator from Home Depot. I had it installed by a licensed electrician and it Worked reasonably well for years with only an occasional issue. It was maintained according to schedule provided. However, when it did fail in caught fire and nearly burned down my entire house. Fuel supply system never shut off after exercising and it continued to burn until the manifold, carburetor and entire intake system... Read more

Was this review helpful? 0 0

On April 27/16 I ordered blinds from Home Depot for most of the windows in my home including verticals for the patio doors...they guaranteed that all would be installed within 6 weeks. 18 weeks later they finally completed the job. I was never informed about delays or problems...no one ever got back to me to explain or reassure me. They prepared the verticals to adjust on the left when I was quite clear I wanted all adjustments on the right.... Read more

Was this review helpful? 1 0

Been waiting since March to get my 10 dollar visa card for paint I bought. Everytime I call it's the same story ( it was mailed in June) I explained a million times I didn't recieve it and they give me a new rebate/ tracking number and say I will get it I a weekWell its been since March and still nothing. I am not the only one going through this..I am sick of there poor customer service, they do not know how to deal with a problem so they tell... Read more

Was this review helpful? 0 0

During the summer I took down an old flower bed and wanted to extend my patio. I prepared the area and then went to Home Depot to purchase the bricks. I picked out bricks that would match my old bricks. I saw that they only had about 100 bricks. I needed about 300 bricks. I told the clerk I wanted to make sure that they had 200 more bricks. He assured me that they did. I took 100 bricks that day (August,2016) and then went the next day to get... Read more

Was this review helpful? 1 0

After 10+ years as a loyal home depot customer, its time to call it quits. They recently hired a third party service provider Spirit Delivery - I had a stove and refrigerator delivery scheduled - waited 4 hours, no show - despite their customer service repeatedly telling me there would be a delivery even if it was late. I do not recommend purchasing appliances from Home Depot in any area if they use Spirit Delivery/Distribution -- now I see... Read more

Was this review helpful? 1 0
Did not find what you were looking for?
 
×
You are reading about Home Depot.
Filing a new complaint about
×