filters
state:
Show
city:
Show
category:
Show
product:
Show
In January, I bought a Velux skylight from the Home Depot on 23rd Street in New York. It did not come with a rod to open the window. They agreed to order the rod, and I agreed to pick it up at the store. I have called the store [very difficult to reach] at least a...
Read more
Anonymous

Anonymous Velux skylights do not come with a control rod. They are sold separately. If you bought more than one skylight you wouldn't need a rod for each. That is why the rods are sold ...

We got a very bad and noisy washer and tried to return it. Several customer service representatives gave us round around first. Then Taylor came over to insult me and gave me strange answers to my questions. Then at the end he insulted me (smirk) by saying "have a nice...
Read more
Anonymous

Anonymous Appliance manufacturers don't accept returns on appliances unless they aren't working on delivery. They have a warranty that covers repair and I am guessing the "run around" y...

WP2008

WP2008 Hi, Imjeng. Thank your for your review. We are sorry that you were treated that way at the Home Depot store. We are happy to look into your concerns but we will need your m...

1.5
I didn't like
  • Customer service is bad
  • Waste of time
  • Poor quality
#1032173
Reply to reviews
We spent over $8,000 on appliances for a new home and thoughtfully scheduled delivery so we would only have one day without a refrigerator and washer/dryer. Took off work to have them delivered and driver called to say they couldn't find the address. Then we get a call...
Read more

Home Depot Installation Review

#1027648
1.7
Mislead about installing and hauling the item away.
Comment Be first to start a discussion
Show

Home Depot Shipping Service Review

#1026159
2.2
Ordered carport credit canncelled it first called and got reordered shipped wrong phone number trucking comp sent leddered called same day already shipped back. called reorder canceled because still bieng billed for one i dont have called want me to raise credit limit to reorder and i guess give them 3000 dollars DONT DEAL WITH HOME DEPOT RIP OFFS
Comment Be first to start a discussion
Show

Home Depot Customer Care Review

#1024802
2.8
The Home Depot in Jackson Ms,customer service today was the worst I've experienced in awhile. This took place at the contractor check out. For God sake teach those employees customer service.
Comment Be first to start a discussion
Show

Home Depot Customer Care Review

#1007929
After calling the store to make sure they had 6.9 freezers in stock at The Home Depot, 660 W 12 Mile Rd, Madison Heights, MI 48071 was told they have seven I drive to store to find out Jerry is to Busy to dig around for them and I was told to go to Southfield location because they have more stock I live in hamtramck I will never shop at this location or any other ones again
Comment Be first to start a discussion
Show
Ordered my new washer online. NOBODY tells you they wont install it unless you buy THEIR new washer hose. Even if you have a brand new hose. NOBODY asks you, or tells you that they will not remove your old washer from a pedestal OR place your new one on it. So here I...
Read more
3.7
I liked
  • Price was good
  • Easy to order
I didn't like
  • Left hanging during delivery and install
  • Important information not given
  • Additional purchases demanded for install
#1031682
Reply to reviews
Five days delieverd and five hundred dollars ago the new dryer died. Needless to say like everyone else there is no support....UNLESS you buy their warranty. Its all on the manufacturer. I can wait eight days for a repair man is General Electric's reply. Well, we will...
Read more
Anonymous

Anonymous You are correct... it IS all on the manufacturer. The dryer is covered by a warranty that says the MANUFACTURER (not the retail store) will REPAIR manufacturers defects. It do...

1.0
I didn't like
  • Product and consumer support
#1030927
Reply to reviews
Purchase 6 boxes of TrafficMaster Vinyl tiles for my kitchen. We listened to everything sale person said about product. I asked several times of any additional products needed to apply. "No just peel and stick"... The next morning after tiles applied, most tiles we...
Read more
Home Depot - ZBeast 48 inch mower held hostage because Manufacturer hasn't paid.
Home Depot - ZBeast 48 inch mower held hostage because Manufacturer hasn't paid.
ZBeast mower from Home Depot . Drive belt broke after about 15 min of use. On January 27th I started trying to get it fixed under warranty. Long story short the mower finally was fixed 3 weeks ago. It is now March 31st and the local shop that fixed it won't release it...
Read more
Anonymous

Anonymous you buy ***, you get ***. Simple as that.

Anonymous

Anonymous Home depot didn't make the mower. It is the manufacturer that is responsible for the warranty. You should be complaining about the manufacturer, not Home Depot.

2.0
#1028057
Reply to reviews
bought a refrigerator from Home Depot a week later was delivered first night and putting it in and made a lot of noise call them up Ashford and exchange it I said no way to send out a repairman after repairman fix it in left plugged in again it overnight and made a...
Read more
Anonymous

Anonymous Take a look at the warranty provided by the manufacturer of the refrigerator. It's just like a car. If it breaks the fix it, they don't replace it. Don't blame the retail stor...

#1026337
Reply to reviews
Home Depot is letting the delivery tail wag the dog. The washer and dryer we purchased from Home Depot is great, but the delivery was a nightmare. At 9:30 the morning of the 9 - 1 delivery day, Spirit called to say they would be a little late because their truck broke...
Read more
Anonymous

Anonymous Deliveries can be a problem anywhere you go. Trucks break down, The customers before you aren't ready and the drivers have to wait while they unload their refrigerators, peopl...

1.0
I liked
  • Product
  • Installers
  • Salespeople
I didn't like
  • Delivery by spirit delivery
  • Delivery
#1025932
Reply to reviews
This is the worse product ever I never thought I should review a home depot paint product that it could be this bad, I applied in under 2 years ago.. We applied it old deck and brand new decking. Within a year both areas were peeling Terrible product. It is going to...
Read more
Product
#1025758
Reply to reviews