Home Depot - Thomasville Cabinets does NOT deliver quality

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Home » Consumer Reviews » Furniture » Thomasville Cabinets does NOT deliver quality

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Thomasville Cabinets does NOT deliver quality

Feb 21, 2008

Home Depot complaint by Jmort@hentzen.com

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I ordered cabinets back in November through Home Depot. When they arrived 6 weeks later, 2 weeks late, there were 10 of 33 pieces that were defective and had to be replaced. The replacement which was promised in 10 days, showed up 2 weeks late and 5 of the 10 replacements were defective. These were manufacturing flaws not the result of shipping.

I called the Thomasville rep, Peter in Illinois, numerous times after receiving the unusable replacement shipment to get some answers as to how this could happen. He said that my numerous calls were unreasonable and that he was canceling my order. I guess if I expected quality and fair delivery from your group, then I am unreasonable. I immediately went to Home Depot to save Peter the trouble of canceling my order for over $10,000. Peter is a poor representative for Thomasville. Instead of trying to correct the problem, he tried to convince me that he was the victim with all of my calls. I guess he forgot the inconvenience of having to wait three months to receive defective cabinets and continue to put off my remodel due to your company's poor quality of product and poor quality personnel.

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Comments (1)

1. Written by Mel Cap, on 30-03-2008 12:46

Here Here -- 1/3rd of mine were damaged...

but I rcved good customer service - but its still annoying to wait weeks w/ no sink!

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