2.2
  • Product availability3 votes
  • Location of store3 votes
  • Product selection2 votes
  • Lack of customer service13 votes
  • Unwilling to fix problem13 votes
  • Policy3 votes
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  • Dec 15, 2014
  • Appliances and Electronics
  • Calgary, Alberta
  • Washer
  • 51
  • REVIEW RATING 4/5

I purchased a washer on sale HD and was told they would have it Dec 2 but I was not available could they deliver on Dec 5. I was told I would get a call days before delivery to confirm delivery time on the 5th. I called to confirm that it was still coming on the 2nd and was told yes but the delivery company will call about times. The 4th late afternoon called HD as I had not heard about the... Read more

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  • Jul 17, 2014
  • Supermarkets and Malls
  • Spring Hill, Florida
  • Fence Installation
  • 1
  • 1
  • 54
  • REVIEW RATING 3/5

A family member purchased a fence from Home Depot of Spring Hill Fl, paid $1700 cash and $300 on a Home Depot Credit Card. The delivery person was rude and gave a hard time when delivering the fence. After the installation we noticed the colors of the pickets were noticeably and horribly inconsistent and 60 of them were split and cracked! The fence has only up for two weeks- We have been dealing... Read more

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  • Jul 03, 2014
  • Furniture and Decor
  • Delivery Terms
  • 34
  • REVIEW RATING 5/5

Well I've learned the hard way that you NEVER want to order anything from the Home Depot website (HomeDepot.com)! We placed an order for a patio set on May 25th. It took a couple of weeks to get the chairs and the umbrella but it's now July and STILL no table and no ETA! We'll be lucky at this point if we have it by August since it apparently hasn't even shipped yet.... We've called multiple... Read more

Was this review helpful? 0 0

  • Jan 25, 2014
  • Appliances and Electronics
  • Cincinnati, Ohio
  • Gas Range
  • 2
  • 2
  • 103
  • REVIEW RATING 4/5

Ordered a gas range from a local Home Depot. Scheduled delivery for Sat. 1/17/14. Got an automated phone call on 1/16 stating the appliance would be delivered between 9:30 a.m. and 1:30 p.m. on 1/17...and that I'd be contacted 30 minutes before they arrive. Delivery never happened. I stayed home all day, like a good customer does. Started making phone calls around 1 p.m. Automated system kept... Read more

Was this review helpful? 0 0

  • Jan 11, 2014
  • Appliances and Electronics
  • Refrigerator
  • 1
  • 1
  • 86
  • REVIEW RATING 4/5

We purchased following three items from Home depot on 11/26/2013 Dryer, Refrigerator and Cooking range. Additionally we paid $17.99 to move existing Refrigerator to our basement. On first attempt of delivery Only received Dryer and delivery reps told us that refrigerator and cooking range is damaged. On second attempt we were told by the delivery rep that they will not move the Refrigerator to... Read more

Was this review helpful? 3 0

  • Nov 18, 2013
  • Supermarkets and Malls
  • Delivery Service
  • 2
  • 2
  • 100
  • REVIEW RATING 3/5

I ordered two GE appliances through a corporate partnership website. The delivery was handled by Home Depot. I picked the date, Nov 15, and received the gratuitous confirmation call on the 14th letting me know the products would arrive between 1 pm and 5 pm. I was also told that I would receive another call 30 minutes prior to the actual delivery. At 4:45, I had not heard from them, so I... Read more

Was this review helpful? 1 1

  • Nov 10, 2013
  • Transportation and Delivery
  • Misleading Information
  • 1
  • 1
  • 82
  • REVIEW RATING 4/5

This is a true story x2. . I recently wanted to purchase an electric fireplace for six hundred dollars. Home Depot would not assemble. Ok no problem. I have assemble quite a bit of furniture. But for $75 they would only deliever it curb side. That is correct. They would not bring it in the house. Let me tell u there was no way I could carry it in. I am sure it weighed over 400 lbs.. I was so... Read more

Was this review helpful? 1 1

  • Jul 24, 2013
  • Appliances and Electronics
  • Decatur, Georgia
  • Appliance
  • 2
  • 2
  • 67
  • REVIEW RATING 2/5

I purchased almost $5000 worth of appliances on 6/23/2013 and told 3 to 5 day delivery. I then was immediately told teh refrigerator was on back order and delivery would be 7/10/2013. Next, refrigerator wouldnt be in and new delivery date would be 7/25/2013. Just got the call, now the range is on back order and new delivery date "MIGHT BE" 8/6/2013. Home Depot certainly didnt have a problem... Read more

Was this review helpful? 1 1

  • Jul 08, 2013
  • Appliances and Electronics
  • San Diego, California
  • Lg Washer
  • 3
  • 3
  • 80
  • REVIEW RATING 2/5

Beware of lack of information given by sales associaties. The installation price was quoted at $38.00, which is a good deal, until you find out by the delivery/install technician, they wont install it due to local codes. The sales person does not inform you of this, there is nothing in the literature given indicating what local codes apply that will affect the install. Part of the sales pitch is... Read more

Was this review helpful? 1 3

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