Home Depot - Roof Installation - no recourse
BUYER BEWARE!!! I had my roof replaced by Home Depot. They did an excellent job on the roof, and they were neat and friendly.
My BIG problem is with the paperless method of doing business. I received my "reciept" through email, which I have no problem with. But the I missed a VERY important part of that email, which is that somehow the color of the roof was changed! I saw the money part and thought that was what I needed to review (wouldn't you)? I never dreamed that the color would not be what I ordered.
The blame falls on me because I did not catch the error until the roof was put on, and there was no hardcopy showing my selection. I'm VERY UNHAPPY that my roof isn't the color I had expected.
If you use the Home Depot for installation, review EVERY INCH of your contract!!!!
Reason of review: Poor customer service.
Preferred solution: Price reduction.
Home Depot Pros: Roofing job they did.
Home Depot Cons: Electronic contract, Put the wrong color on the roof.
Location: Vancouver, Washington
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