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2.2 Based on 287 reviews
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  • Customers like
    • Location of store 10
    • Product availability 6
    • Service at the store 5
  • Customers don't like
    • Lack of customer service 41
    • Unwilling to fix problem 19
    • Policy 6

The Home Depot on Spring is horrible when it comes to customer service! We have been doing a lot of yard renovations for the past few months and we have been in there probably about 30 times and every time we go in there we can't find anyone to help us. Not just at the store we placed an order 3 times and was told our orders would be ready in an hour. We get there and were in the store hunting people down to fill it! I've spent thousands of... Read more

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I placed an online order for perlite in addition to a couple of other items, intending to make a trip to HD and pick them up over the weekend. All items showed available in my store. Aside from problems accepting Paypal (a different issue), the following day the perlite was canceled from my order, reason being given as 'out of stock'. I stopped by the store to pick up the remaining items in my order and asked when the perlite would be... Read more

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I stopped at the home depot store number:1277 near my job on my way home today to purchase metal studs and metal track for a weekend project. Went to the building material section, found the material needed but I noticed that the four tracks I had chosen did not have a bar code on it. Now, having shopped at Home Depot in the past and having experienced what happens when you take a product that doesn't have a bar code on it to the cashier I... Read more

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We ordered an entire kitchen from Home Depot, cabinets and counter. There were several things they didn't bother to tell us, and the things they told us turned out to be incorrect. They didn't tell us we were going to have to live without a kitchen counter for another month after the cabinets were installed. They also told us we had to cut out part of our floating floor, and doing so caused problems for the installers. We have had added... Read more

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We were having a kitchen remodeled and had contractors coming in, so we purchased a dishwasher and scheduled the delivery for 2 weeks from that day. I took the day off work so I would be there, well the day came and no dishwasher was delivered. We called and they didn't have anything ordered for us, but we payed for it. They then said they would have to order it and it could be delivered in 2 weeks, may I remind you I have contractors waiting.... Read more

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Ordering a refrigerator from Home Depot has been a disaster from start to, well , no finish. First, I ordered the appliance and asked the salesperson for information about connections. He was unable to provide any information. I then contacted a store manager and he was no more help. Next, I learned that it would be three weeks before they could deliver the appliances. Okay, so I'm not in a big rush. The day before the delivery they called and... Read more

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On May 22 we were at the Home Depot at Humble TX. Our truck was broken into while in the store and about $3500 worth of items was stolen. We called the police and the officer asked to see video. The manager said he could not. It took 2 WEEKS for the "loss prevention" person to get the video to the Police Department. Then, the quality was so bad it was useless. NO ONE from Home depot has bothered to contact US. I emailed THEM. They have NO regard... Read more

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Absolute robbery a huge scam, sold a lie at Home Depot wanted new cabinets and a salesman sold me kitchen refacing. Was told it would be a fraction of the cost and it cost more than new cabinets and still is not correctly finished. I will never shop at Home Depot again Lowes is now my store! Dont waste your money on this rip off company that is endorsed by Home Depot! Manager at Home Depot did not deny it. Read more

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My appliances were bought 2.5 weeks ago. Delivery date was Aug 2, 2016. No appliances arrived due to a so called computer glitch. Manager led me to believe my appliance would arrive regardless. She was "working" on it. Finally I was told no delivery. I rearranged my schedule to sit at house all day. Still NO resolution. This is unacceptable!! Fix your mistake and deliver what I paid for!!!!! Dana D'Andrea. 8108363249 Read more

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Went to exchange a light for the same exact one just different bulb color. I had the receipt and gave it to the customer service person for the even exchange. She gave me store credit of less value what I paid the day before without informing me about it. I didn't realize it till I actually got to my car and looked at the receipt. Went back to complain they had to call manager and they couldn't figure it out. I was standing there for about 20... Read more

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