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Paint sale misleading

Feb 17, 2008

Home Depot complaint by Tandb

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I would NOT reccoend the Home Depot store in The Dalles, OR.

My husband is remodling a house that was pretty much destroyed by the previous tentant. We went to Home Depot for at least the 3rd time that week, to buy paint. They were having a "great" sale on Behr paint, 20% off.

Well, we got to the register with 3 (5 gallon) buckets of paint and some other miscelleneous stuff and the total was more than we thought. When questioned the cashier explained that the paint was a mail in rebate. When the guy who mixed the paint was mixing it he never mentioned mail in rebate.

I went to look at the sign and sure enough in small print it did say "mail in rebate" well I asked for a manager. The manger came and said something like What do you want me to do about it? I explained that I thought the signs were misleading and he infomred me that all of thier paint sales are mail in rebates, like everyone should know this? Anyway I felt he was very rude and not at all helpful. We bought only the 1 bucket that we had mixed, thank goodness the others were white, and left with just that. I hope that they feel this in the finacial center becuase we still have all of the flooring, some things in the kitchen and the bathroom that we need to fix but will not be supporting this business.

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Comments (2)

1. Written by rick, on 07-04-2008 17:07

A couple years ago I used the Home Depot mail in rebate. Mailed it in and never got the rebate. I called the Rebate Center and they said they mailed it out and to wait another few weeks and they would mail me another one which I didnt receive.I called back and they said they mailed it out and again I told them I didnt receive it. This went back and forth 5 or 6 times. I called the Home Depot Store and told them I was going to stand out in front with a sign "Rip Offed at Home Depot". The Manager told me to bring my receipt in and she would honor it. It wasnt worth the aggrevation, though it was about $160.00 dollars in rebate.

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2. Written by jeremy (canada), on 05-04-2008 10:48

I had to use 12 gallons of paint to cover my basement behr is the worst paint I have ever used. We bought ben moore that paint is amazing covers really well you pay more but it is worth it you will end up paying more with behr you will have to buy so much to cover.

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