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HomeDepot Customer NonService
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Apr 24, 2008 Home Depot complaint by Mangotel |
I am so glad to have this opportunity to provide feedback about my service last night. I wanted to share this with everyone, so you will be able to read this on http://home-depot.pissedconsumer.com/ and in http://www.consumeraffairs.com/homeowners/home_depot_svc.html (the Customer Service section). But enough about how I wanted to share my experience. Let me describe it.
Last night, my girlfriend and I went to the Home Depot in Dacula, GA. I purchased some plumbing and gardening knick-knacks and went to the Garden section check out. The young lady checking us out was personable and chatty. My bill was $15.93. I gave her $21.00 in order to avoid getting $1.00 bills back. I gave her a $20.00 bill and a $1.00 bill. At exactly 8:00 pm, the cashier gave me back 7 cents.
When I called attention to the fact my change was $5.00 short, she replied, I don’t think so. So I patiently explained to her that I had given her two bills. She remembered that. So then I explained that one of them was a $20.00 bill. “I don’t think so” she relied. So I asked her how I was able to give her two bills and get back 7 cents on a $15.93 purchase.
She became a little confused and flustered trying to figure this (what she thought was an) obvious trick out.
Well then she called her Manager for help. Until the Manager showed up, she continued to check out several people behind me, but only if they had a credit or debit card. She couldn’t check out anyone with cash. They, like me, just had to suck it up and put up with the inconvenience. When the Manager showed up, she listened briefly to the cashier’s predicament, but didn’t bother to ask me what happened. The manager just instructed her to balance the register out. I wasn’t sure what that meant. But I found out. This is where it gets good.
That cashier took every bit of money out of the register. Every bill, every coin, and every penny. She tried to put all the money into a canister to air tube it (like the bank drive through) somewhere else in the building. When it all wouldn’t fit, she broke the wad down and got a second tube. Then she added all the credit card receipts and debit card receipts with the partial wad in the second tube. Swoosh. Up the tube number 1 went. Swoosh. Up the tube number 2 went. I just sort of stood there trying to decide whether or not to laugh or get pissed.
I asked how long this was going to take. I got the half-*** answer, “Not long”. When I asked the Manager, her reply was that this was policy. I asked, ‘Policy makes you shut down a register, inconvenience me, inconvenience other customers, pulls you away from whatever you were doing, open up a closed register, and have someone count all the money and receipts in the register to balance it, for a $5.00 error by your cashier?’ All the Manager said was, “It’s policy”.
FORTY-FIVE MINUTES LATER, THE MANAGER GOT A PHONE CALL, APPARENTLY FROM GOD. SHE TOLD THE CASHIER TO GIVE ME MY FIVE DOLLARS BACK. I informed the Manager that Home Depot policy had just made me and my girlfriend a LOWE’S customer from now on.
Just thought you might be interested.
David
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1. Written by Bill, on 20-05-2008 23:12
I work for home depot. I have for 5 years. Two things you should know. One, cashiers get "written up" for cash errors over five dollars (over or under doesn't matter). Two, the manager followed S.O.P. exactly as she should have. However, It's not the way I would have handled it. Personally I would have given you five dollars out of my wallet and sent you on your way. I give you five dollars today, you come back tomorrow and spend 500. BTW you'd be amazed how many HD employees don't understand that concept. I once got into a friendly arguement with several associates about why I would give a customer money they didn't deserve to keep them happy rather than make they mad even though the store was "in the right".
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2. Written by matt, on 15-05-2008 18:44
yea iv worked cash and the first thing u do is look at the money you get from the consumer typer in the ammout given and the computer spits out the change u have to give back, and if the computer does not have this feture you would lay the money accross the till untill u get them there change u then drop the money and close till ... whats so hard about that
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3. Written by chuck chilson i am a departmen, on 02-05-2008 15:53
you have to understand the cashiers position and managers position. we are going by sop. 99% of the people are telling the truth ,but the 1% makes us heve to do that,we love to server you all the way you want to be served.please understand most home depote worhers will go above and beyond to help you. if you have a problem with us call 1-630-549 -5998 i will do everythingto help you
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4. Written by Haha!, on 26-04-2008 21:16
I find this story quite funny. It is easy to understand the cashiers side though. I mean yeah dumb money handing skills on their part but If they weren't sure, I wouldn't expect them to act any other way. I doubt most stores would just shell out money if they were unsure, but I mean 21 dollars, how can you mess that up. It's just funny. That *** you had to wait 45 minutes.
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