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Home Depot & Kraftmaid ---stay Away!!
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Mar 26, 2008 Home Depot complaint by Smb2415 |
I am writing this post in attempts of resolving an ongoing and seemingly endless issue and hopefully spare others from having a simliar experience. Advice ---- go elsewhere to purchase. I have been trying to resolve issues with my Kraftmaid cabinet purchase since mid 2006. After having dealt with at least 10 various people representing Home Depot and still no resolution as of 3/17/08. Their best and only offer is to date $2500.... a laughing offer considering the timespan and efforts I have made.
I am now at the point where I am asking for credit. I no longer have any patience left to resolve the issues and have no faith that Kraftmaid nor Home Depot can resolve the issue to my satisfaction. I am convinced that the quality of the Kraftmaid cabinets is substandard and strongly urge Home Depot to reconsider carrying these poorly manufactured cabinets. I am asking for at least 50% credit($5,558,72) of my initial order($11,117,43).
I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have attached numerous pictures I have taken and written a summary of events in hopes that this letter will help future Home Depot customers. I hope that this letter will find its way to those who can make a difference, resolve this matter amicably, and not continue to fall upon dear ears.
Feeling frustrated and left with no other option, at this time I have filed complaints with the BBB (complaint#6204007) and the CT State Attorney General
I feel that is amount is fair and reasonable as I have lived without a completed kitchen for almost 2 years, dealt with numerous personnel, labor to swap many many doors, costs and labor to dispose of enormous amounts of packing for replacement doors, accruing interest, etc. I have and can forward (to those interested)attached numerous pictures I have taken and written a summary of events.
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1. Written by head is still shaking, on 11-04-2008 22:59
The first mistake you made was going to Home Depot to get Cabinets and not Menards because their quality is better and their prices are lower. The second problem is you never told us what was wrong. You think Kraftmaid cabinets are substandard but that is what you bought. Granted a 12000 kitchen is a lot and I would expect good things, I would not come close to 6 grand in credit. that is free upgrades of the best appliances out there, for free!! You seem like a whiner and the cabinets can be reordered if they were damaged. the kitchen should be together and operational but it seems like you think Home Depot owes you something for shopping at their store. I think that they would have rather seen that 12 grand and slapped it aside when you first stopped in because two years later, you should leave them alone.
And by the way, I hate Home Depot
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2. Written by Huh?, on 06-04-2008 23:52
What is the problem? You're just talking about what you want.
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Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |
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