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Home Depot Carpet Installation Dilemna
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Jul 15, 2008 Home Depot complaint by Ivj@aol.com |
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On May 30, 2008 I went to Home Depot for carpet installation estimate. I was told that I have to pay $35 for measurement, I thought that was fair so I paid the $35. It took a week for the estimator to come and measure the house and a few more days to get the measurement to Home Depot. They did not have the carpet in stock, I was told that it will be there in a week, so I went ahead and paid for the carpet, padding, installation, etc. Although I paid for the measurement, they won't give me a copy of the layout. Three weeks later, they finally got the carpet but nobody called me, I had to come to the store to check. I was promised that someone will call me in a couple of days. The installer called me 4 days later, telling me that he can't install the carpet for another 18 days (July 28, 2008)! I started the process 2 months ago and I don't have my carpet yet, and who knows what else comes up during the installation, if it ever gets installed! I tried to cancel, but I was told I will have to pay a 15% re-stocking charge. This is ridiculous - I won't wish this on anyone and won't recommend Home Depot Carpet Installation.
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1. Written by yeah, on 10-08-2008 17:10
Home Depot contracts out everything they dont actually do any installs their selfs. All installers are licensed bonded and insured though and your satisfaction is garranteed by the home depot once the installation is completed. Unfortunately they have no controll over the timeframes that are given by thier installers. But you should be ok. Home depot does install more carpet than anyone else
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2. Written by HomeDumpedOn, on 16-07-2008 10:51
Sounds like Home Depot contracts this out which puts you at the mercy of the contractor and not Home Depot-the people you paid.I know people who had to wait around 6 months to get a kitchen cabinet installation straightend out and completed.
Good Luck
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