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Home Depot, West Vancouver, B.C., Canada Lies
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Feb 3, 2008 Home Depot complaint |
We purchased a kitchen from the Home Depot in West Vancouver, B.C., Canada in April, 2007, during a six month without interest payment promotion. By the end of October, 2007, we still did not have all the cabinets and were unable to install our kitchen. The cabinets, from Kraftmaid, arrived in my Powell River home damaged. I returned most of them at my own expense, hoping to speed up the process of replacing them. The department manager at one point ordered a 15" cabinet when I specifically wanted an 18" cabinet. He told me that I did not have the space. I phoned my husband by cell phone from the store, in his presence, and my husband remeasured the space and said we definitely had the space. He ignored what we said and we received a 15" cabinet which we had to return at our expense, once again. Each time I photographed the cartons when they arrived, and showed him and the kitchen planner the photographs of the damaged cartons. One bill of lading was clearly marked damaged, and still I was the one eyed with suspicion. I never did receive an undamaged tambour unit, which formed the basis for the kitchen that I wanted. In the end I said that I did not want them to reorder anything else as I had a family reunion for Christmas and had to commence intstallations. I discussed my dilemma with the kitchen planner, who was most helpful, and she gave me the number of the credit department, who agreed that due to the length of time it had taken me to get the pieces that I had received, they would offer me three more months of interest free credit. This would mean that my first payment would be in February 2008. Nonetheless, I continue to receive bills with an accumulating interest rate, even though I sent them what I thought was a payment in full on January 4th, 2008. Neither the kitchen department manager nor the assistant store manager will return my phone calls. Despite not being my fault, once the sale is made, complete or not, they don't know you or want to deal with your problems. Pay cash only or take your credit purchases elsewhere. My choices, as I see them, are to try contact the store manager, picket the store, submit a letter to the local newspaper, contact the Better Business Bureau, look at a class action lawsuit as I cannot be the only treated like this by this business and also commence a civil suit for damages that I have sustained due to stress and potentially to my credit rating as I will not pay the bill which is already paid in full! Linda Coomans, dissatisfied customer.
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1. Written by Jack Randle, on 12-06-2008 00:08
Home Depot is too big and does not care about clients. Time again they screw things up and waste my time.
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2. Written by Roger Lemans, on 12-06-2008 00:04
I am a builder for the last 15 years. Home Depot are undependable with customer service being the least of their worries. I have tried time and time again to get them business however I always exit the store frustrated and disappointed. It is all about the bottom line revenue model with HD. I have wasted my time talking with clerks and managers explaining all the frustrations I and my 20 contracts have with them. Over the last 4-5 years none of our suggestions have ever been considered and notices their level of service has slid dramatically. The biggest problem is they have no stock for contractors. Everything now a days is special order. The place is a joke. I know most of the people working there agree and quote, "They can talk with management but they get now where" Oh well I do not spend any money there now and encourage my staff and contractors not to support them. Period!
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3. Written by WAYNE DOUCET, on 09-04-2008 16:16
MAY I SUGGEST THAT YOU GO IN TO THE STORE GET THE MANAGER AND HAVE A TALK I'M SURE HE WILL TAKE CARE OF HIS PROBLEM GOOD LUCK HAVE A GREAT DAY
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