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Home Depot at home services, RSW is currently using unlicesned sales consulatants to write home improvement contracts in California. Currently 50% of their sales force is selling in the home and never registered with California license board.

If you don't believe me check the bottom of the contract for salesman license number. Chances are he didn't write it in or wrote in the contractor license to fool you. You will find the contractors license at the top of the contract. The salesman license is different from the contractor license.

THIS IS FRAUD!!! If you bought a roof or replacement windows from their install team you may a victim of fraud. Check your contract and if the numbers don't match file a complaint with the CSLB and demand a full refund. Home Depot California's install team sold over 150,000 Roofing and replacement window jobs between 2003 and 2008.

50% were sold with an unlicensed salesman. It takes approx 8-12 weeks to register and be finger printed. Management sends the salesman into your home after 4-7 weeks of B.S training. 50% of their sales force never get a license because no one is monitoring it and they have a huge turnover of salesman.

They have only one goal. Get the salesman into the home and sell, sell sell. Get your refund and file your complaint today. Call the contractors state license board ASAP!!!

You can also go on line to CSLB.com or Ca.gov and look up your salesman license to see when he was active if active at all.

Peace. Go Dodgers!!!

Location: Los Angeles, California

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Guest

I am a salesman for Home Depot at-home-services, and no we are not required by law in most states to carry or show a private selling license. We are covered by the Home Depot corporate sales license policy and we go through a rigorous background check.

The same check that the money handlers in the stores go through. We also have to wear a Home Depot name tag with our picture on it and show it to our customers. We have to wear the signature orange Home Depot aprons plus be able to answer any store related questions the customer may have. Home Depot has some of the best training facilities available anywhere, and they do not hesitate to fly us out to one of these for continued training.

The first time I was training the director of Home Depot At-Home-Services said " if any of you resort to misrepresenting the truth, Home Depot or our products, or purposely lie to a customer to get a sale.

You will be terminated, We have a upstanding reputation to maintain." That made me proud to represent The Home Depot.

Guest
reply icon Replying to comment of Guest-711483

That's great but do your installers wear the Home Depot apron and nametage? Or do they just show up in their work clothes?

I'm asking as I just had two people show to do some measuring for our patio door and they did not have the Home Depot Apron on.

I was told by the Home Depot in-store salesperson that they would. I'm in Bossier City, La so is it different in Morgan City, LA?

Guest
reply icon Replying to comment of Guest-711483

Are you a salesman who works at the Home Depot store, or are you an outside salesman that they send to people's homes when they call with interest? Plus I noticed that your profile shows you are from Louisiana, so I can't tell you what your state laws require since I don't know.

The original reviewer is stating the laws required by the State of California in regards to "home improvement salespersons", which do 100% require a licensed contractor (TheHomeDepot AtHomeServices in this instance) that the Home Improvement Salesperson they send to a prospective customer's home to solicit product/service ANYWHERE outside of its own place of business address, MUST have and "active" non-expired license. Otherwise, it is a misdemeanor violation of the California Law.

I'm glad you are proud to represent THD, however, my interpretation of what your director said is more of a deniability of accountability clause. They tell you what they want you to tell the customers, but they don't tell you that if something DOES go wrong with the customers, it's a lotto shoot that the resolution process would go smoothly and easily. The customer gets upset, feels like you lied to them, lacked full disclosure, you're accused of misrepresentation, get terminated, because you were warned from the beginning.

You would probably have a very difficult time if you felt wrongly terminated. But hey, Home Depot's covered all THEIR basis.

Of course, this is just my "worst case scenario". Either way only winner here is Home Depot...

they have your loyalty, dedication, misguided support, customer's money... anything else the opposite, I'm sure they aren't so generous with.

Just saying.

Guest

What a ***, what difference does it make? Why would someone need a license to sell windows?

You have a problem? You ever considered suicide?

Guest
reply icon Replying to comment of Guest-708302

I think the problem is not about someone needing a license to sell windows. The license is to be able to physically be invited to a prospective customer's home.

A licensed salesperson assures the homeowner that it is safe assume it's ok to allow this stranger into your home because at the very least, they've had to have passed a background check through the California State Licensing Board with no criminal history record and such. This includes being fingerprinted. If I'm going to allow strangers access to personal valuables, I'm going to take necessary precautions to not get ripped off.

You can be sure that someone who thinks this is mentally ill'd thinking is someone I'm going to be weary about... with such irrational response that a person is probably better off dead just for taking security measures to not want to get ripped off or axed.

Guest

The truth about At Home Services is: they typically charge more than the allowed 10% upfront as a deposit which is against the law, they hire subcontractors to install and those subcontractors are not employees, their profit margin on roofs is at least 40% which is higher than where you could go elsewhere considering all roofs are supposed to be inspected and held to the same measurements, their profit margin on the other products is also high. You are better off going into the store to buy than going through At Home Services.

And, that's not all.

Not all installs go south but when they do they go very south. But if that's not enough for you then may God have mercy on your soul.

Guest
reply icon Replying to comment of Guest-629720

So true. If you choose Home Depot, you are basically paying them a really generous fee to act as the middleman to a contractor whose qualifications are totally unbeknownst to you.

Essentially, what you end up with has no correlation to how much money you are spending. Rather, what you're getting is how much you're willing to put your own time into in selection process of right candidate/contractor. In my own experience, I do find it difficult to believe if time was taken to research available companies, then selection of at least 3 out of the many companies to do the actual meet and interview, that Home Depot would come out to be the winner on top. But I only have limited experience with my own area, and thankfully, I'm learning that making the extra effort is really worth the time spent...

just because a company is huge and has strong presence does not at all mean they are better or give you more assurance. It only means they are huge because you believe they are better and give them your assurance for a high fee which pays for their strong presence.

Just try to find someone to talk to about a problem or issue, and count how many call "transfers to another department" that ends up in an "automated" representative you have to go through, if you are patient enough to go round and round and haven't forgotten why you called in the first place.

Guest

My salesman from Home Depot RSW was licensed, even though that was not important to me. What WAS important is that they are insured like crazy, have licensed (and background-checked) workers, the best warranty (by far) of all the companies I checked, and very competitive prices. I also had heard some concerning stories, but they were all from 2009-****, when Home Depot was apparently going through a temporary change in their Home Services.

My salesman was fantastic, and unlike all the other quotes I got, he was not pushy at all. That really impressed me. No fake sales, calling manager, etc. He gave me a quote and that was the price I paid for the entire project. Even when they found some rotted wood they replaced it for free, and didn't nickel and dime us for anything.

I found this site by accident, looking to write about my Home Depot experience. Take what you are reading HERE with a grain of salt. It's Pissed Consumer, for god's sake! When you do more windows than anyone in the US, you're going to have a few bad experiences. Mine (and apparently around 95% of customers around the country, according to their national customers' reports) was great. Good luck finding anyone even close to Home Depot's value, warranty, peace of mind, quality, etc...

Guest

"When you go to work for RSW they apply for a sales License for you but it takes about 30 days to get it. I was told to write on the contract "License Pending".

............This statement is strictly false. There is NO mention of a License!

Guest

when I was hired by RSW I was told that I was NOT expected to work more than 5 days a week, my 2nd week into it and they are making it mandatory to work 7 days a week, 8 hours a day. Not going to happen at $300 a week pay.

I was told at the time of the interview that there is no micro-management, well it is now micro anal management.

Recently, I have also been told that if I do NOT work 7 days a week, that my store leads will be given to another Sales Consultant from another store

So, this company is not all it presents itself to be at the time of interviewing.

BE WARE!!

Guest

The Home Depot RSW is part of Home Depot but a separate division. The sale rep's are assigned stores to work to get leads and then sale the products in-home (hence RSW in-home sales).

The products are really good and backed by Home Depot, they are somewhat expensive but arguably worth it. Absolutely the best warranties.

When you go to work they apply for a sales License for you but it takes about 30 days to get it. I was told to write on the contract "License Pending".

Guest

2500 stores, 500,000 employees, with this much volume you'll always hear 1 or 2 complaints. RSW IS SAFE!

Guest

I would like to hear many more recent comments regarding the rsw sales positions.........Thanks

Guest

As a licensed rep, I never puy my # on the contract, it is only required in some states. I am looking for another job after being written up for sales on the "new" program.

Dad was put in intensive care, called my boss and asked if he wanted to cover my appointments with other reps, or for me to reschedule. Told to re schedule, and take all the time I needed.

Then written up for missing sales plan (1st time in 6 years), spent about 1/2 the work week at the hospital. No wonder I missed plan, hope that they will miss me.

Guest

I had Home Depot RSW put a new roof on my home and all new windows 4yrs ago and it was the most pleasant home improvement experience I have ever had. Two years ago a storm blew alot of my shingles off and Home Depot fixed the entire roof 10 days after I called them.

Three months ago my son threw a baseball through my bedroom window, I called HD and in two weeks they were out putting a new window in. AWESOME!!! The problem doesn't sound like Home Depot it sounds like California.

Thats *** to even have a law for a roofing and windows salesman to be liscened either they know the product thier selling or they don't simple as that. If they they were installing it that would be different.

Guest

had a home depot roofing job done 2 months back...job is still not completed, left my old skylight on the roof, water damming, over charged me by $ 7000 for removal of extra roof layers ( scam..one layer became 2 and then 5 removing them without my authorization)and unauthorised credit card payment by home depot roofing inc for 26k

please avoid them at all costs or you will have sleepless nights

Guest

100% commision. It sucks.

The windows are expensive. They set up an easy sale for their competators.

Guest

Wow! This is the 2nd article I read about us.

The other article is under Home Depot cons. I started working for these guys about 3 weeks ago and heard about this web page. This doesn't sound like a good place to work. Especially hearing all the sales guys stories all day.

Probably best I check out. Late!

Guest

I am currently selling windows for Home Depot RSW and looking for a new job. They told me if I don't increase my appts then I'll be written up and possibly fired.

They expect me to bang on peoples doors and beg for an appt. I also sold windows inside the home without my sales license for 3 months when I started.

This place is a joke and I hate everyone in this branch, especially the installation team. Goodbye very soon.

Guest

The stores are not a part of the roofing, siding and window dept known as RSW. All the associates can't stand the sales team because all they do is *** off the customers.

The stores work very hard to take care of our customers. Plz do not mix up HD RSW with stores.

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