Home Depot Phone Numbers and Emails

Toll-Free Number:

  • (800) 466-3337
Send Message

Customer Service:

  • (800) 668-5336
    Commercial Revolving Canada
  • (800) 685-6691
    Commercial Revolving Cards U.S.
  • (877) 946-9843
    Major Appliances Support
  • (800) 395-7363
    U.S. Commercial Accounts
  • (800) 677-0232
    U.S. Consumer Account
  • (770) 432-9930
  • (860) 496-8620
  • (866) 451-1357
  • (503) 774-6342
  • (253) 638-0258
  • (805) 375-6680

Accounting/ Billing:

  • (888) 308-5080
    Canada Commercial Accounts
  • (800) 747-3787
    Canada Consumer Accounts
  • (866) 875-5488
    US Consumer Accounts

Headquarters:

  • (770) 433-8211

Jobs/ Career:

  • (866) 698-4347

Media:

  • (800) 553-3199
    Opt-out
  • (770) 384-4646
    US
  • +1 416 386 5847
    Canada
  • +52 818 155 6869

Sales/ Reservations:

  • (800) 430-3376
    Online Order Support

Home Depot Emails:

Customer Service
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
PR Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 466-3337
Total calls: 2 760 Issues resolved: 133 Last call: Mar 27, 2024

What is Home Depot's Customer Service Phone Number?

Home Depot's customer service phone number is 1-800-430-3376. You can reach out to this number to connect with their customer support team for assistance with your Home Depot purchases, inquiries about products or services, or to address any issues or concerns you may have.

What Are Home Depot Customer Complaint Working Hours?

If you need to contact the Home Depot's customer complaint service, their operating hours are Monday through Friday, from 8 a.m. to 8 p.m. EST, and on weekends (Saturday and Sunday), they are available from 9 a.m. to 6 p.m. EST. Please ensure that you contact them within these specified times for the most effective assistance with your concerns or complaints.

Can I Contact a Live Person at Home Depot Company?

If you want to reach a live person at The Home Depot, you should call their customer service number, which is 1-800-430-3376. Once you make the call, you will hear automated voice prompts. Pay attention to these prompts and respond as directed. They will guide you to select certain numbers that correspond with the nature of your concern or inquiry.

Following these prompts will ensure your call is routed to the appropriate department where a live representative can assist you. Call during their customer service hours for the most efficient assistance.

PissedConsumer Club

Contact Information

Home Depot Website:

Home Depot Help Center:

Corporate Office Address:

Home Depot, Inc.
2455 Paces Ferry Road
Atlanta, Georgia 30339-4024
United States

Other Info (opening hours):

Hours (EST):

Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 9:00am - 6:00pm


Other Location:

1300 Park Center Drive

Austin, TX 78753

More contact details

Home Depot Customer Service Reviews

1.5 / 5
Poor
James C Ssw
Complaint regarding customer service @ Airport Pulling Rd. Naples, Fl store
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Please forward to Operations Mgr for Southwest Florida.
I bought sun screens for a lanai - Order # H6348-33**** - cost $2,000+.
I received an email stating the blinds would be delivered on Friday 2/2 and would receive a call prior to delivery.
No delivery was made and no phone call received to apprise me of the situation.
BUT THIS IS NOT MY REASON FOR THE EMAIL.
The reason for the email is that I tried contacting the store by phone as instructed on your website. Between yesterday and today I called a total of 6 times.

One time I stayed on for 10 minutes while the other 5 times I hung up after 2 minutes. In each of 6 calls not once did someone answer ! What kind of business doesn't answer the phone ? So I drove to the store and waited in a line 10 people deep because there were only 2 people working in customer service.

I asked to speak with a manager and after 3 calls and some waiting a tall, young, Black man showed up. I explained the issue with regard to the poor level of customer service. He replied, "Sorry for the inconvenience, is there any thing else I can do for you ?" I repeated that as a customer spending over $2,000 this was not satisfactory service and a poor way to operate a business. He replied," We are short staffed and there's nothing I can do about it".

His tone and persona conveyed an attitude of " I don't give a damn about you or the company". As someone who owns a business, I would be infuriated to hear that no one answered the phone during business hours. It would also anger me to hear a customer was treated with such casual disdain. This poor service and equally poor attitude by an employee clearly delivers a message that you don't value my business.

For which I have a short answer : Lowes.
P.S.

I would love to see Arthur Blanks reaction to this. Bet my house it differs from the manager

Read full review
Roy D Wwm
False information given
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Online yesterday it had 27 Gorilla dollys in stock at these locations in San Diego, Mira Mesa, Genesee and El Cajon California.
Drove to .Mira Mesa and they had zero. Had their customer service call the Genesee store and they verified they had 27, drove there and they had zero in stock but a worker checked and said the El Cajon store had 27 so I drove there and they had zero. All locations were baffled as I was.
I would like at least a $50 gift card for all of my time and gas wasted as I got the runaround from 3 San Diego California stores and I have spent tons of money in the past at your stores.

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Joshua C Xpa
Didn't Get What I Purchased & Case Closed With No Resolution
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Been a loyal HD customer due to their veteran discounts but not anymore. Spent over 4k on this holiday season alone and honestly this feels like a kick to the groin after everything.
Around black Friday, I found a solid deal on DCD999 Hammer Drill Kits with a free battery which I thought would be great Christmas gifts for 3 of my brothers so grabbed them.

Forward to Nov. 29th I got a notification that my package was delivered while on the way home that afternoon but when I arrived I realized it was clearly damaged and the box beat up with tape torn a bit and hanging off. Obviously I was concerned but it was my wife's birthday and we had plans, so I snapped photos of the package where it was found and put it in the garage where I left it till the next morning. I took the box inside and opened it up to find a missing drill kit and the remaining 2 kits and 3 batteries heavily damaged, likely due to the lack of padding...

tf really?!?!
Obviously a missing item in an order is a problem if you plan to return everything but I immediately contacted Home Depot, where I sent all of the photos I had collected from the day before and a new photo of inside of the box. A case was then made (Case: 3448**** for Order: WM5320****)
After a week wait, following several check ins with support where each rep kept kicking the can forward (24-72 Hours)(5-7 days)(Possibly 2 Weeks) I get a message today 12/7 that my case has been closed and that the carrier had a proof of delivery. Their proof of delivery is a photo of essentially the same gd picture I took and sent their team.
So it goes without saying that I am pissed tf off with this. A joyful gift turned pain in my *** for a week only to have zero resolution.

Instead of customer service, I was told to dispute the charge with my card services which I am going to do but that sure af is not how this should have been managed and I want my money back. I was going to just return everything and repurchase, but now I'm done with this company.
Amazing cause I never thought a single experience could make you completely shift your view of a business you've frequently as long as I have frequented Home Depot, but bravo *** you sure af did.

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Mary D Lrs
Price match guarantee
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Price match was requested but never processed to my Home Depot card.
Original representative had noted everything in my account.
I called today and the customer service representative processed the price match.
Both representatives were extremely personable and helpful.
Everytime I have called online customer service I receive fast efficient service!

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How Good is Home Depot's Customer Service?

Elyssa Dzo
Elyssa Dzo
Feels Neutral | Mar 10, 2024

The delivery driver called in sick which is understandable when you are sick but not to have a substitute driver for such a large business is totally unbelievable,

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Lindie Uef
Lindie Uef
Feels Satisfied | Feb 13, 2024

They don’t pick calls on time and is not good

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Jarrell Czc
Jarrell Czc
Feels Neutral | Nov 10, 2023

Never received an answer from them about my problem.

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Janelle Ojc
Janelle Ojc
Feels Disappointed | Aug 19, 2023

Frustrated with the automated system and that I couldn't reach a representative

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Kyion Ouz
Kyion Ouz
Feels Disappointed | Aug 15, 2023

I am totaly frustrated I will continue to tell everyone how bad managers customer service!!! Is horrible!!!! I already plaster on my fb and have gotten tons of people feeling the same i am going back to mom n pop!!!

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Diannia Lhr
Diannia Lhr
Feels Disappointed | May 16, 2023

I did not receive an email with tracking info. The CSR gave me conflicting info but eventually we determine the item ordered 5/11/23 had shipped but was still in Cali. Not sure how it hadn’t moved east in 4 days.

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Summary of Home Depot Customer Service Calls

3.4K TOTAL
CALLS
05:07 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Home Depot?

Payments and Charges Question:

  • “Pay bill”
  • “Bill pay”
  • “Billing”

Cards Question:

  • “Card issue”
  • “Credit card application”
  • “Don't have my card with me want to pay my bill”

Request for Information Question:

  • “I need to know the status of my application”
  • “Request a refund”
  • “Help with my stove”

Shipping and Delivery Question:

  • “I've been on hold all day and hung up on twice need to get delivery and install arranged”
  • “No me llega la Targeta de Credito”
  • “Did not get my card”

Product/ Service Question:

  • “My LG washing machine isn't working”
  • “Defective part”
  • “Bad product”

Account Question:

  • “Account problems”
  • “Overpaid acct”
  • “Forgot password and email”

Return/ Replace Question:

  • “Appliance return”
  • “Return a defected battery”
  • “Replacement parts”

Staff Question:

  • “Need service for GE refrigerator under Protection Plan”
  • “Being mistreated in the store by employees”
  • “Cannot seem to get proper service / information regarding my account refund at my local store”

Employment Question:

  • “W-2 question”
  • “401k tranfer. From previous employer”
  • “Last paycheck not received”

Activation/ Cancellation Question:

  • “Cancel my 2 accounts”
  • “Why did Home Depot cancelled my order”
  • “I want to know if my dryer was canceled and refund for dryer”

Refund Question:

  • “Refund check”
  • “Refund install an haul away fees”
  • “Refund”

Website/ Application Question:

  • “I place an order online”
  • “Application”
  • “Defrauded on a Home Depot look a like web site”

Other Question:

  • “Online order incorrect text messages”
  • “Complainy”
  • “Mmmmmmm”

About

Related Companies

Glacier Bay Products, Home Decorators Collection, TrafficMaster Flooring, Everbilt, Home Depot Canada

Summary

The Home Depot, Inc. is a large retailer of home improvement supplies. The company was founded by Pat Farrah, Bernard Mamrcus, and Arthur Blank in 1978. Its headquarters is based in Atlanta, Georgia, United States. Home Depot provides a broad range of products under the following categories: Garden Supplies, Flooring, Home Appliances, Building Materials, Hardware, and many more. The company also specializes in tools, paints, plants, lumber, and plumbing. Home Depot has 90 distribution centers which serve more than 2000 stores in the United States. There are also Home Depot locations in the United Kingdom, Canada, China, Mexico, and South America. Interline Brands is a subsidiary of The Home Depot, Inc.

Home Depot reviews and complaints

Home Depot is ranked 124 out of 536 in Supermarkets and Malls category

Area Served

USA, Canada, UK

Payment Methods

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