2.2
  • Location of store4 votes
  • Friendly personnel3 votes
  • Product selection3 votes
  • Lack of customer service16 votes
  • Unwilling to fix problem12 votes
  • Policy4 votes
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  • Oct 13, 2014
  • Supermarkets and Malls
  • Ontario, Canada
  • Roof Installation
  • 113
  • REVIEW RATING 5/5
Paid Home Depot $40,000 to redo roof that didn't leak, now it leaks!
1 of 2

I paid Home Depot $40,000 to redo the roof & skylights last summer & it has been a nightmare now for 8 months. Home Depot has not touched any of the interior damage & now with the skylight leaking again in a heavy rainstorm Mid September after they patched up their shoddy installation & all they can do is scratch their head and say "I don't know why it is leaking?" Tell everyone... Read more

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  • Oct 11, 2014
  • Supermarkets and Malls
  • Rebate Denial
  • 1
  • 1
  • 60
  • REVIEW RATING 3/5

Home Depot's receipts are barely legible, due to the flimsy paper and low ink...so what I thought was a 3 was really an 8....leading to denial of an $80 paint rebate... Calling rebate center was a joke...tried four different people who gave 3 different email addresses that we all invalid...no one spoke English well which compounded the problem...never again! These rebates are a scam; instead of... Read more

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  • Oct 01, 2014
  • Supermarkets and Malls
  • Credit Card Statement
  • 60
  • REVIEW RATING 4/5

I made a payment to my home depot credit card at the store and received my statement saying I was past due when I called the back of the card I was told there was not record of the payment. I called the store and provided the information on the receipt and the associate faxed it to the research department. I called the credit card company and they advised it takes up to 14 days to correct an... Read more

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  • Sep 30, 2014
  • Supermarkets and Malls
  • Houston, Texas
  • Power Washer
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

Brought power washer here in early May to get repaired, nobody knows where it is yet and tomorrow is October 1st. However, they charged me an extra ~$120 late fee for turning the power washer I rented 2 hours late. Nobody seems to care. Nobody has any answers.... This is my 4th or 5th time coming here to check on it. First 3 times I came they had wrong contact and home address information. I have... Read more

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  • Sep 26, 2014
  • Supermarkets and Malls
  • Stolen Credit Card Information
  • 1
  • 1
  • 58
  • REVIEW RATING 3/5

I just talked with home depot credit card representatives, and feel that I need to close my credit card right way. My card was opened recently and not received statement. I received a phone call on 9/17 (?) telling me that I am late in payment. I thought that was a scam as it was reported that credit info was stolen at Homedepot on those days. I called back the number on credit card and found... Read more

Was this review helpful? 1 0

The Store Manager @ the North Haven Home Depot is a joke!! I went there to buy a fridge & asked the store manager, (Kelly Presti), if she could match Lowes price for the same fridge. She then told me they didn't do that & that I'd be better off shopping at Lowes. I've never been so insulted in my life & will never shop there again!! She should work at a McDonald's with that attitude!! Add comment

  • Sep 22, 2014
  • Supermarkets and Malls
  • Baltimore, Maryland
  • Lg Refrigerator
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

I purchased a LG refrigerator model LFX25974ST that they were running a sale on and purchased the 4 year protection plan. The refrigerator was making ice intermittent and the freezer would not get below 19 degrees causing freezing issues of food. Placed a call with Home Depot protection and they said they placed a work order with a company called Katz repair. The company never called to... Read more

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  • Sep 21, 2014
  • Supermarkets and Malls
  • Overland Park, Kansas
  • Vinyl Rail Fence Ordering
  • 41
  • REVIEW RATING 4/5

On September 17, 2014 I went into Home Depot in Paris, Texas to place a $600 order for vinyl rail fencing. The employee took my order and told me he would place the order in the morning and would call me and my customer. No call on Thursday. Friday morning my customer called me and wanted to know why I didn't place order. I call Home Depot to find out that the employee that took order was off... Read more

Was this review helpful? 2 0

  • Sep 17, 2014
  • Supermarkets and Malls
  • Miami, Florida
  • Post Office Workers
  • 31
  • REVIEW RATING 2/5

It's the 3rd time el Centro California. post office workers don't send me my mail, they send it to other houses. And today someone from my apartments brought my package back after a week it said online that was delivered but it was never deliver to me. And went to the post office and the supervisor couldn't help me, he took forever to show up then he was so lazy didn't even want to help me. He... Read more

Was this review helpful? 0 1

  • Sep 17, 2014
  • Supermarkets and Malls
  • Appliances Purchase
  • 1
  • 1
  • 36
  • REVIEW RATING 3/5

Bought a washer & dryer for $1800 7/2012, have credit balance but always pay over and above. In 2/2013, paid $4000 on card you would think some of the $ would go to the "interest deferred" amount. Not a dime. Continued to pay over and above never having any $ applied. Instead in 7/2013 was assessed $1,147 in interest! Was told that if you want $ applied, you have to call when you make payment... Read more

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