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  • Customers like
    • Location of store6
    • Product selection5
    • Product availability3
  • Customers don't like
    • Lack of customer service22
    • Unwilling to fix problem16
    • Terrible customer service7

  • 19 hours ago
  • Supermarkets and Malls
  • Zachary, Louisiana
  • Customer Service Absence
  • 9
  • REVIEW RATING 4/5

To: Ceo (Mr Menear), Board of Directors, Ann-Marie Campbell amd Mr Butler, manager of Zachary Home Depot. September 2, 2015 Dear Mr. Menear, I frequent the Zachary, Louisiana, Home Depot, or at least I used to. The customer service here has never been good, but it has really gone down hill. It has reached the point of non-existance. Yesterday, mid afternoon, I was second in line at the returns... Read more

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  • 1 day ago
  • Supermarkets and Malls
  • Palm Coast, Florida
  • Shaw Carpet
  • 6
  • REVIEW RATING 3/5

My carpet is 3 years old,seam separated right down the middle of living room.Contacted H.D. took so long to get someone to look at it.It started to fray. They finally came (2 months later) after talking to manager & carpet company.Glued carpet still seam down middle with 7 in. fray gap. Will not replace because we have pets,that was the excuse from both H.D & Shaw carpet. So if you have... Read more

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Bought a Toro lawn mower, one pull start????? After 20 times do not want to start. Lost my receipt and even that it looks new they dont want to give me a credit to buy another one, this is bad bussiness $360 down the drain, and they want $18 just to look at it, even when this have a year warranty. Are you kidding me, an item under warranty has to pay to get it look at. Add comment

  • 2 days ago
  • Supermarkets and Malls
  • Chicago, Illinois
  • Elston St Store In Chicago Il
  • 5
  • REVIEW RATING 4/5

Besides the general lack of knowledge of the associates at the Elston St store in Chicago, this last visit was the final straw for me. I stood in the electrical aisle for nearly 10 minutes while the electrical associate flirted with a MILF. Once she was done, he just walked away, pathetically following her and her son, rather than help someone else (me) who clearly needed help finding a... Read more

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  • 2 days ago
  • Supermarkets and Malls
  • Olathe, Kansas
  • Materials Quantity
  • 28
  • REVIEW RATING 4/5

I had material delivered to the job site through the pro desk like I normally do, only to find out that I was shorted about $100.00 of material. Nobody from Home Depot attempted to inform me that I was delivered less material than I paid for due to them not having enough material in stock. The problem is that I order extra material so I can pass on the warped or ugly pieces of lumber... luckily... Read more

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  • Aug 30
  • Supermarkets and Malls
  • Belfair, Washington
  • New Roof
  • 13
  • REVIEW RATING 4/5

Hired Homedepot in March 2015 to install a new roof, they completed the job. Local inspector came out and the roof failed, Contacted Charles Branstetter,Installation Service Manager. He promised someone would come right out to fix the issue to clear the work permit. The roof was installed in March 2015 it's now Aug 2015. Winter is on it's way. I contacted HOMEDEPOT corporate, no answer back.... Read more

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  • Aug 29
  • Supermarkets and Malls
  • Jacksonville, Florida
  • All Items
  • 9
  • REVIEW RATING 4/5

In the past HD would honor veterans with a discount - apparently they have stopped doing that based on My most recent visit. I provided my drivers license that indicated I was a veteran - like I have always done - and was informed they no longer accept that for a discount. Oh well, at least Lowe's still does - so that is where I will be doing my shopping! HD must not feel the need to support... Read more

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  • Aug 28
  • Supermarkets and Malls
  • Hummelstown, Pennsylvania
  • Vanity And Door
  • 13
  • REVIEW RATING 3/5

REALLY sick and tired of Home Depot. Twice now (separate occasions), I've tried to use my HD credit card, and four different other cards to try to pay for a vanity and a screen door closure. I spent literally an HOUR trying to get Home Depot to figure out why their credit card wasn't working. After way too much time of mine spend on that pathetic institution, I took my business to Lowe's which... Read more

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  • Aug 28
  • Supermarkets and Malls
  • Gatineau, Quebec
  • Whirlpool Fridge
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

Staff are not trained properly as it took more than 5 weeks and three attempts to deliver the product. On July 3rd we bought a 'new' fridge but really it was probably re-conditioned as the bottom of the door is unfinished and the insulation is showing. Home Depot passed me off to Whirlpool, saying it wasn't their problem. That was August 11th. Whirlpool has been as frustrating to deal with, as... Read more

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  • Aug 26
  • Supermarkets and Malls
  • Thomasville, North Carolina
  • 16
  • REVIEW RATING 3/5

I recently read a facebook complaint about the way a military veteran customer was treated at store #4714 on Sprague Street in Spokane Washington. As the wife of a military Army veteran, I'm sick and tired of military veterans being treated disrespectfully by people in our country. I realize I've just heard one side of the story and perhaps I'm jumping to wrong conclusions but the story sounded... Read more

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