2.3
  • Product selection2 votes
  • Product availability2 votes
  • Location of store1 votes
  • Lack of customer service9 votes
  • Unwilling to fix problem6 votes
  • Delivery3 votes
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  • 1 day ago
  • Appliances and Electronics
  • Somerville, New Jersey
  • Ge Stove
  • 1
  • 1
  • 10
  • REVIEW RATING 5/5

Ordered appliances from home depot online. Appliances were delivered o scheduled delivery date, except they were all damaged. The stove side panel was completely buckled out and the gasket on the fridge was dented so we were worried about the seal. We saw both things when they delivered the appliances and the stove was written on the invoice and they said they would come back. The gasket they... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Berwyn, Illinois
  • Washer And Dryer
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

My daughter bought a brand new washer and dryer. She waited 3 weeks for delivery. The installers turned the washer and dryer on to make sure the motors worked and walked out. An hour later my daughter check and the dryer wasstill running and it was cool. She tried it a few days later and it still did not heat. She called customer service and they scheduled service for today the following... Read more

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  • Jan 23
  • Building Products
  • Raleigh, North Carolina
  • Cabinets
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I was looking to buy a house that we rented at the beach. My husband objected to the quality of the cabinets, as it is apparent there are some issues with the apparent wear of what is supposed to be a new cabinet. The owner blasted my concern with the fact that they were Thomasville maple etc., and they should last 15 years. At first glance the cabinets were beautiful with quiet close doors,.... Read more

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  • Jan 13
  • Repairs
  • Ballston Lake, New York
  • Water Heater
  • 3
  • 3
  • 34
  • REVIEW RATING 4/5

The pilot light on our GE water heater, Model SG50T12AVH00, failed to stay lit. I found this out early on a Sunday morning with the temperature outside at 18 degrees. Got the warranty paper off the top of the device, and called the toll-free number. Tough to understand the Asian operator, but I got the claim in. She said someone would call me in the next "day or two." I called again on... Read more

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  • Jan 12
  • Supermarkets and Malls
  • Doylestown, Pennsylvania
  • Fireplace
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

So I purchase a fireplace online, or try to. Home Depot mobile is absolutely horrible to navigate and order from. But after a week I finally was able to get the order placed. Shipping was fine, shipper notified me at every step, and it arrived in record time. And I love the fireplace! So I leave a review letting them know how happy I was with everything EXCEPT their website and suggested that... Read more

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  • Jan 11
  • Online Shopping
  • Spokane, Washington
  • Kitchen Faucet
  • 17
  • REVIEW RATING 3/5

Ordered kitchen faucet. Plumbers found wrong product in box. Ordered again. Store gave refund in lesser amount. I said it was wrong amount but was told they did not make mistakes. RIGHT!! Called customer service to resolve issue- will wait to see if true----can't trust what they say. All in all a big hassle for me. If given bill from plumbers, I will give to Home Depot to pay!!!!! When I tell... Read more

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  • Jan 07
  • Appliances and Electronics
  • Norwalk, California
  • Dishwasher
  • 24
  • REVIEW RATING 4/5

Purchased a new dishwasher at the Torrance, Ca. HD prior to Thanksgiving. Scheduled delivery with Temco after noontime on a Saturday as the HD sales team assured me that would be the delivery time. Got a call the evening before and was told delivery would be Saturday between 8 and 12. We were in Palm Springs, which is the reason we could not accommodate an AM delivery. Argued and was... Read more

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  • Jan 06
  • Supermarkets and Malls
  • Sturdifit Tub Wall
  • 25
  • REVIEW RATING 5/5

Installed this in multiple bathrooms at the same time, after the first installation of the seals didn't take, tested multiple sealants on untouched seam and sanded seam areas and still had no luck... everything rubs off with a gentle finger rub. Was thinking of emailing their customer support, but might just abandon the whole project and start from scratch. All the positive reviews I've seen... Read more

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  • Jan 04
  • Appliances and Electronics
  • Anchorage, Alaska
  • Samsung Washer And Dryer
  • 2
  • 2
  • 31
  • REVIEW RATING 3/5

We bought a Samsung washer and dryer, $1500.00 dollars we paid, they said they didn't have any in stock, had to order them! Be a couple weeks! In the mean time my washer dies I have to tote my laundry to a public laundromat! Here it is 2 month later no washer, oh we can borrow one of theirs but we have to pick it up? Really unacceptable! I think they should make a law, no merchandise in store NO... Read more

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  • Dec 26, 2014
  • Building Products
  • Lake Worth, Florida
  • Polyblend Grout
  • 35
  • REVIEW RATING 3/5

Remodeling bathroom after Polybend grout was laid down sewer like smell started next day. Of course you would be looking for plumbing issues but after hours of research it turned out to be grout purchased from HD that they selling for years with similar consumer complaints . I am beyond pissed! Zzz zzz zzz zzz zzzz zzzz zzzz zzzz zzzz zzzz zzz zzzz zzzz zzzz zzzz zzzz zzzz zzzz zzzz zzzz zzzz... Read more

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