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  • Customers like
    • Location of store4
    • Product selection3
    • Product availability3
  • Customers don't like
    • Lack of customer service18
    • Unwilling to fix problem16
    • Delivery4

  • May 19
  • Appliances and Electronics
  • Wellesley Hills, Massachusetts
  • Washing Machine
  • 11
  • REVIEW RATING 4/5

In Watertown, MA my mom bought a washing machine and upon purchase they promised her to deliver before 2 on a Wednsday. On Tuesday afternoon they called and told her that they are coming at 6 tomorrow and my mom tried to call and fix it (she's a nurse and wouldn't miss a shift over a washing machine). They were so rude especially a man named Paul Silva whom told my mom it wasn't his problem and... Read more

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  • May 19
  • Supermarkets and Malls
  • Temecula, California
  • Return Policy
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

While visiting your store (#1028) in Temecula I was returning some products that were purchased at this store. Your cashier needed a number for one of the products returned. She called the Department . She did not bother with the rest of the things I had to returned. Simply asked if she could take care of another customer and placed our things on the other register. As we waited she took... Read more

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  • May 15
  • Furniture and Decor
  • Richardson, Texas
  • Carpet
  • 19
  • REVIEW RATING 4/5

I went into my local Home Depot store to look for carpet. I was looking for a quick install as the carpet was for rental property. I spoke to the associate and chose the carpet and pad. I purchased carpet with a 72 hour rapid install option. They came out to my home and measured and the following day, I paid for it in full. Now, they tell me it will be 7-10 days. I should not be surprised after... Read more

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  • May 15
  • Building Products
  • Citrus Heights, California
  • Staff
  • 7
  • REVIEW RATING 4/5

got here early like six and a half hours early.the reciver said he has trucks coming in so he could not take me early been here almost an hour already and no other trucks have even come so much for getting the specials orders out to the people who ordered it.guess this way u don't have to unload it right away.make the truck sit here because they r lazy inside Home Depot 0651 store in Sacramento... Read more

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  • May 14
  • Furniture and Decor
  • Greenwood, Indiana
  • Patio Set
  • 10
  • REVIEW RATING 4/5

I ordered a Patio table and chair set on May 1 online. The confirmation said it would be delivered between May 7 and May 14. When I didn't receive it on the 14th I called and was told it was at a facility 45 miles from my house and tracking shows it has been there 4 days. I was told they were ready to deliver and if I like they could call me tomorrow and schedule delivery. Horrible delivery.... Read more

Was this review helpful? 0 0

  • May 12
  • Supermarkets and Malls
  • Gaffney, South Carolina
  • 1
  • 1
  • 18
  • REVIEW RATING 4/5

I had a HD card, lost my job and was unable to pay, now there Consumer Credit Resolution service out of Texas wants me to give them access to my checking account to make a minimal payment that I don't have and they want to take me to court, so tell me if I can't pay then and am still unemployed how am I gonna pay for a lawyer(that I can't afford) is gonna help me pay the bill now. Citi Bank you... Read more

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  • May 12
  • Landscaping and Gardening
  • Calgary, Alberta
  • Garden Shed
  • 25
  • REVIEW RATING 4/5

I ordered a garden shed at the end of March. The website said it could take up to three weeks for delivery so I thought nothing of it when it hadn't shown up before I went on holiday. So I go away for a week at the end of April and the shed is still a no show. I call the customer service line on the Sunday at the beginning of May to find out what's going on. The guy says it was delivered on... Read more

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  • May 11
  • Appliances and Electronics
  • Shelton, Connecticut
  • Samsung Washer
  • 17
  • REVIEW RATING 4/5

Purchased top loading Samsung washer in Dec 2013. Bought 3 year protection plan. Around Apr 20, 2015, temp selector buttons stopped working. After numerous hours on phone with HD, Samsung finally got HD to schedule appt. After 2 svc calls and numerous emails to HD, washer still not fixed (will be 3 weeks tomorrow). Bottom line, buy appliances (and other mechanical products that may need... Read more

Was this review helpful? 0 0

  • May 11
  • Supermarkets and Malls
  • Missoula, Montana
  • Stove
  • 21
  • REVIEW RATING 4/5

Paying off a Promotional deferred balance before it's due is impossible. We purchased a stove in December 2013 for $680. Payment is deferred with no interest until July 2015. Making a payment on the deferred account is not available online. I made a call in January 2015 to pay $200 and specified that it should apply to the Promo and I was assured it would. Today (May 11) I called to pay it off... Read more

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  • May 08
  • Building Products
  • Atlanta, Georgia
  • Rain Barrels
  • 82
  • REVIEW RATING 5/5

On May 5th at 3:59PM EDT, I made a call from my cell phone to Home Depot online after not finding a part in the store OR online for two relatively expensive Rain Barrels I had bought at the West Cobb Home Depot some years ago. I recently determined it is a Fiskars brand, however that rain barrel is not available at the store or online. Initially, I only wanted parts to make the two rain barrels... Read more

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