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  • Customers like
    • Location of store5
    • Product selection4
    • Product availability3
  • Customers don't like
    • Lack of customer service19
    • Unwilling to fix problem16
    • Policy5

  • 13 hours ago
  • Building Products
  • Boston, Massachusetts
  • Returns Change
  • 8
  • REVIEW RATING 4/5

I am a large contractor in Boston as well as own many multifamily buildings. I purchase a lot of materials at Home Depot and also do a small percentage of returns. Recently I went to return and was Refused, the reason being I have returned too many items without receipts. We purchase a lot and therefore return more than most. It appears because we are contractors and purchase and... Read more

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  • 18 hours ago
  • Shopping
  • Williston, Vermont
  • Insurance Claim Dispute
  • 4
  • REVIEW RATING 4/5

On 12 Jul 15 my antique truck was hit and significantly dented by a Home Depot cart in the sloped parking lot of the local Home Depot (Williston, VT). This occurred while I was checking my phone inside the vehicle before departing, so I know it happened there. I immediately went inside to ask if they could look at camera footage to see who did this, They said the could not do that and called a... Read more

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  • 1 day ago
  • Advertisements and Cons
  • Bartlett, Illinois
  • 13
  • REVIEW RATING 4/5

Last fall we went to Home Depot re a kitchen remodel. We paid them $100 to have someone come out and made detailed measurements for us. He actually did a very nice job. After looking at their plan, we decided not to go with them. Since we PAID TO HAVE THE MEASUREMENTS, I feel they belong to us. When we went to try to get them, their kitchen planner told us they were property of Home Depot... Read more

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Compressor within warranty returned to Home Depot. I was told could not be repaired in facility and would require shipping to repair facility. That was 7 weeks ago and they have not received at facility and will not tell me where it is. The motor bearings were defective per the in house repair guy. They stock these compressors, giving me a new one would have been cheaper. Add comment

Resolved

  • Jul 28
  • Supermarkets and Malls
  • Inman, South Carolina
  • 13
  • REVIEW RATING 4/5

A simple transaction in the paint section at the Home Depot located in Spartanburg SC turned out to be anything but simple! The employee working behind the counter chatted me up and seemed nice enough at first... That is until as soon as their back was turned to me they made a rude remark about me under their breath to 2 of their fellow co-workers within my earshot. Apparently, I have scary eyes... Read more

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  • Jul 27
  • Supermarkets and Malls
  • Newark, New Jersey
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

I had an experience at the home depot store in Vauxhall NJ with one of the cashiers. The majority od cashiers at this store are women and some are pleasant while the others walk around with a permanent scowl on their face. This evening I visited this location and when I approached the check out counter it appeared all registers where closed except 2. Including the self check out. I walked up to... Read more

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Pick out counterparts installation included. Guy comes out to measure and he asks "who is going to tear out the old cabinets and cart them away?" And "who is going to do the plumbing and electricity to get ur sink and stove top going again?" Hello? They don't tell u that! Add comment

  • Jul 27
  • Advertisements and Cons
  • Moses Lake, Washington
  • Arien Mower Blades For Life
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

2015 update on the 2010 purchase of blades for life Ariens mower from Home depot. On the fourth 2014 and fifth 2015 year it worked as it was supposed to......BUT.....it took THREE years to get it worked out and several phone calls and E mails to Blades for life !!! WHY ??? because Home Depot, who sold the mower did not know what the He!! they were doing !!! if they are going to participate... Read more

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  • Jul 20
  • Home Construction and Repair
  • Poulsbo, Washington
  • Home Depot Contractor Services
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I got an HD credit card for a contractor to use for remodeling materials and it was applied to my account. When he finished, I called the credit dept. and told them to take him off of my account and they said "okay" and I thought they did. They didn't and he continued to use it for personal things for over $8,000 without my approval or knowledge. Now HD says I'm totally responsible &... Read more

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  • Jul 18
  • Appliances and Electronics
  • Nashville, Tennessee
  • Upright Freezer
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Bought an upright freezer from Home Depot and at the beginning of the week. It was supposed to be delivered the following Saturday from their contract delivery service RAS. The delivery service call late Friday evening to say that the freezer will be delivered Saturday afternoon between hours of three and six. That Saturday afternoon at approximately 5 o'clock RAS call to give me an excuse to say... Read more

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