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2.2 Based on 264 reviews
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  • Customers like
    • Location of store 10
    • Product availability 6
    • Product selection 5
  • Customers don't like
    • Lack of customer service 41
    • Unwilling to fix problem 19
    • Policy 6
Home Depot - POOR customer service EVER!!!
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They put an item on line to sell but will not ship to my home or to local store (Even Walmart does that!), but tried to talk with local store customer service and was told to call 800 number, when they finally answered was told by the Rep says let me see what I can do...and I'm on hold for 43 minutes then she comes back says there is nothing I can do but drive 100 miles and get it from that store... It's only a plastic box that costs $10 and I'm... Read more

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I purchased an LG dishwasher for delivery & installation from the HD Soquel, CA in April 2016. In July 2016 the cabinet mounts failed such that everytime we opened the front door the washer would tilt forward. The unit was supposed to have 1 year warranty. When I brought the problem to the appliance managers attention she said to call LG. LG stated they did not warrant the install, only the unit. HD informed me that install warranty was only 90... Read more

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Re: HD store on W. Colonial in Orlando Florida. It is difficult to be nice when you are being treated rudely by a HD associate. They ignore you, take phone calls while talking to you, talk in a disrespectful manner. Woman named Shannon in Garden Shop refers to everyone as "Bud" and when you ask her to not call you Bud just says "I call everyone Bud." I told her it was disrespectful and she could use my first name or refer to me as Sir. Her... Read more

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I contracted with HD for new cabinets and counter tops. 2 months later the cabinets were delivered and the contractor notified for the install. The contractor installed the cabinets and destroyed one wall with their removal. Nothing was ever said about the damage to the wall. All of the cabinet parts were not delivered when the cabinets were delivered to the house. 5 weeks after the cabinets were installed the rest of the cabinet parts came to... Read more

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Our estimate for carpet and floating floor. Everything we did not want in it was. We needed none of the things included in our estimate. My husband has built homes from the cellar hole up he knows what hes doing. Our estimate was around 1000.00 over what it should of been. You have lost a customer for life. We have spent nearly 50.000 dallars in remodeling over the last 5 years purchased at your stores alone. The person at your store tried to... Read more

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Bad service... Overall no customer services hours in line for online orders. Managers need better training, huge employee turn over

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When returning to Home Depot to purchase a microwave that I had researched there about 10 days earlier I was told that there is a $60 delivery fee. I told the associate that I did not need to have the product delivered, I wanted to take it with me. I was then told that they only stock one brand (house brand) of microwave, all others are mandatory delivery. I asked the associate to show me where on the price tag the $60 delivery fee is listed; it... Read more

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Spent over $13,000 getting new windows, of coarse guaramyeed for life, will clean up, will be there for you...ALL LIES,,,they flew through this house, destrying anything in way, broke a few things, didnt clean ,had no respect for persons home..one screen came in tore and two screens are to small, to this date i am still trying to get screens...i do not like dishonesty, says a lot about a person and business....i have gave them mote then enough... Read more

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This guy is takin pictures at his desk My information is in those computers how safe is my information?

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Boycott home depot !They screw their customers with 18 month no interest credit card offer but charge %50 interest.Loan sharks charge less.lowes is far better.bla bla bla bla bla bla why 100 words bla bla bla bla bla dum dum dumbla bla bla why 100 words bla bla bla bla bla dum dum dumbla bla bla why 100 words bla bla bla bla bla dum dum dumbla bla bla why 100 words bla bla bla bla bla dum dum dumBoycott home depot !They screw their customers... Read more

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